Complaint: [redacted] I am rejecting this response because: the he proof is there in the documentationIt is clearI believe this will hold up in a court of law or public opinionIt is clear it was a potholeI was not the original driverI didn't know I will continue to reject IAS responses until they make good on what they sold me I want ant to do everything in my power to alert other consumers about the lack of business ethics The work order clearly stated it was from an apparent pothole I have no intentions to lie nor change my story as the company assumesI have not changed my storyOnly going by the paperwork I was given Regards, [redacted]
Mr [redacted] states in his latest comments that a technician from Belle Tire contacted IAS and received pre-approval for his repairs However, our records do not indicate IAS ever received a call from Belle Tire for this claim for this damage Since all calls are recorded in our Claim Department, we can confirm whether a call was received or not We would need to know the telephone number the call was made from as well as the date and approximate time that the technician contacted IAS The claim process is very simple and the claim procedures were explained to Mr [redacted] during all of his claims Unfortunately, if the procedures are not followed then the claim is denied Procedures are in place for a reason It is unclear as to why Mr [redacted] is upset his appeal was heard prior to a Friday Typically, all appeals are reviewed on Fridays however, that week there was time to review some appeals before that day That would be considered a good thing to most customers As stated previously, this was not Mr [redacted] ’s first claim for tire and/or wheel damages with IAS He should be familiar with the terms and conditions of his Contract We regret he is not satisfied with our claim decision however, his claim remains denied as no pre-authorization was received for repairs which is a condition of this Contract Thanks *** [redacted] Special Claims Analyst
Complaint: [redacted] I am rejecting this response because: While I was meeting with the manager at the store he was on the phone with IAS He repeated all the steps needed as she advised and they were completed at her direction MY next call to IAS regarding the claim was answered by the IAS representative, "all we need now is a copy of invoice" to which I replied "you already have it, but I';; fax another."Also what about the IAS claim that this was the second time this tire has had a claim? That is completely untrue Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the he proof is there in the documentationIt is clearI believe this will hold up in a court of law or public opinionIt is clear it was a potholeI was not the original driverI didn't know I will continue to reject IAS responses until they make good on what they sold me I want ant to do everything in my power to alert other consumers about the lack of business ethics The work order clearly stated it was from an apparent pothole I have no intentions to lie nor change my story as the company assumesI have not changed my storyOnly going by the paperwork I was given Regards, [redacted]
Mr [redacted] states in his latest comments that a technician from Belle Tire contacted IAS and received pre-approval for his repairs However, our records do not indicate IAS ever received a call from Belle Tire for this claim for this damage Since all calls are recorded in our Claim Department, we can confirm whether a call was received or not We would need to know the telephone number the call was made from as well as the date and approximate time that the technician contacted IAS The claim process is very simple and the claim procedures were explained to Mr [redacted] during all of his claims Unfortunately, if the procedures are not followed then the claim is denied Procedures are in place for a reason It is unclear as to why Mr [redacted] is upset his appeal was heard prior to a Friday Typically, all appeals are reviewed on Fridays however, that week there was time to review some appeals before that day That would be considered a good thing to most customers As stated previously, this was not Mr [redacted] ’s first claim for tire and/or wheel damages with IAS He should be familiar with the terms and conditions of his Contract We regret he is not satisfied with our claim decision however, his claim remains denied as no pre-authorization was received for repairs which is a condition of this Contract Thanks *** [redacted] Special Claims Analyst
Complaint: [redacted] I am rejecting this response because: While I was meeting with the manager at the store he was on the phone with IAS He repeated all the steps needed as she advised and they were completed at her direction MY next call to IAS regarding the claim was answered by the IAS representative, "all we need now is a copy of invoice" to which I replied "you already have it, but I';; fax another."Also what about the IAS claim that this was the second time this tire has had a claim? That is completely untrue Regards, [redacted] ***