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Innovative Air Solutions

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Innovative Air Solutions Reviews (2)

We received the complaint regarding *** *** Everything Mr*** stated in the complaint is true
The conversation I had with Mr*** took place over my cell phone while I was out of the office Since I was not at the office, I did not have the call
records in front of me at the time The telephone number given to us to call on July was ###-###-#### This number was dialed at 1:pm from my cell phone and there was no answer on the telephone This was a very rainy and stormy afternoon and we were going to send a technician to the home to perform the leak search
Our company policy is to always call and clear a call prior to dispatching any service personnel Since there was no answer on the telephone provided, we sent our last technician home (due to weather conditions) We did not receive a return call that afternoon from anyone stating they were available
When Mr*** contacted our office initially, we responded and went to his home He was given a price for the service call and a price for freon repairsFreon is priced by the pound and we cannot be sure how many pounds of freon it may take We added 4lbs of freon in the system, charged accordingly for the freon Any additional repairs (leak search) were quoted at the time of the original service call
We do not feel there are any grounds for a refund, due to the fact we provided services and paid a technician to be dispatched to his home, performed a diagnosis on the system and added 4lbs of freon to the system We received payment for these services, and the customer signed the invoice at the time of service.
We were willing to provide the leak search at no charge to the customer due to the expense of the previous call However, we attempted to call to gain access to the home and no one answered We feel if we had charged for services and did not provide the services, we would owe a refund
However, we do offer a 100% Satisfaction Guarantee on all service work, and will return a copy of this letter with a check in the amount of $
*** ***
Owner
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10153657, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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