Innovative Basement Systems

Upon receiving this complaint, we verified that both the building and plumbing permits were pulled and closed correctly Final inspections were completed for both The plumbing permit in question was verified closed on February 16th, We spoke to both the plumber and the actual inspection official that conducted the plumbing inspection to verify this When we spoke on Monday the 25th, we informed you of our findings and provided you the information you requested If you need any further assistance in solving your occupancy issues, we are more than happy to help in any way we can; however, all appropriate permits that were pulled by Innovative to complete your project were also closed properly

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Our Service Tech has met with [redacted] to address and fix the concerns she has with her systemWe will have our Branch Mgr, [redacted] follow up with her to make sure she is completely satisfied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Service tech installed the port and addressed issues of poor quality workHowever, when they tested the system, the discharge pvc pipes they installed from the sump pump leakedService tech indicated they did not have time to fix the issue and would schedule a time to returnThis is supposed to be completed on April 27th On 4/15/15, Branch Mgr agreed to immediately reimburse deposit for GeoLock anchorsThat has not happened as of this date I believe a full refund is in order Final Consumer Response / [redacted] (3000, 10, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Service tech installed the port and addressed issues of poor quality workHowever, when they tested the system, the discharge pvc pipes they installed from the sump pump leakedService tech indicated they did not have time to fix the issue and would schedule a time to returnThis is supposed to be completed on April 27th On 4/15/15, Branch Mgr agreed to immediately reimburse deposit for GeoLock anchorsThat has not happened as of this date I believe a full refund is in order Final Business Response / [redacted] (4000, 19, 2015/05/29) */ This case has been resolved with the customerPlease let me know if you need any more information Thanks, [redacted] Marketing Director

Mrand Mrs [redacted] , Like we just discussed on the phone, you have a very unique problem with iron ochre as well as ablevels of alkali We are continuing to try new techniques to get you the results you want, and will continue to until you are happy I am sorry there was a miscommunication between your husband and our production manager in regards us being there today The specialty pumps we ordered today, July 14th, are scheduled to be delivered this coming Friday – We will get to your home next Wednesday to install them Please feel free to call me directly with and questions or concerns until then Respectfully, Ben [redacted]

We reached out to the customer because the project was not paid in fullIn order for Innovative to honor warranty work the project must be paid in fullThe first suggestion was for the customer to reapply for the loan as the amount she is approved for is out of our handsManagement was not aware
of the issue because the customer contacted the salesperson who is no longer with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12253276, and find that this resolution is satisfactory to me.  This has helped as they have made every effort to satisfy us

Upon receiving this complaint, we verified that both the building and plumbing permits were pulled and closed correctly.  Final inspections were completed for both.  The plumbing permit in question was verified closed on February 16th, 2017.  We spoke to both the plumber and the...

actual inspection official that conducted the plumbing inspection to verify this.  When we spoke on Monday the 25th, we informed you of our findings and provided you the information you requested.  If you need any further assistance in solving your occupancy issues, we are more than happy to help in any way we can; however, all appropriate permits that were pulled by Innovative to complete your project were also closed properly.

Initial Business Response /* (1000, 5, 2015/04/24) */
Our Service Tech has met with [redacted] to address and fix the concerns she has with her system. We will have our Branch Mgr, [redacted] follow up with her to make sure she is completely satisfied.
Initial Consumer Rebuttal /* (3000, 7,...

2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service tech installed the port and addressed issues of poor quality work. However, when they tested the system, the discharge pvc pipes they installed from the sump pump leaked. Service tech indicated they did not have time to fix the issue and would schedule a time to return. This is supposed to be completed on April 27th.
On 4/15/15, Branch Mgr agreed to immediately reimburse deposit for GeoLock anchors. That has not happened as of this date.
I believe a full refund is in order.
Final Consumer Response /* (3000, 10, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service tech installed the port and addressed issues of poor quality work. However, when they tested the system, the discharge pvc pipes they installed from the sump pump leaked. Service tech indicated they did not have time to fix the issue and would schedule a time to return. This is supposed to be completed on April 27th.
On 4/15/15, Branch Mgr agreed to immediately reimburse deposit for GeoLock anchors. That has not happened as of this date.
I believe a full refund is in order.
Final Business Response /* (4000, 19, 2015/05/29) */
This case has been resolved with the customer. Please let me know if you need any more information.
Thanks, [redacted]
[redacted]
Marketing Director

Mr. and Mrs. [redacted], Like we just discussed on the phone, you have a very unique problem with iron ochre as well as abnormal levels of alkali.  We are continuing to try new techniques to get you the results you want, and will continue to until you are happy.  I am sorry there was a...

miscommunication between your husband and our production manager in regards us being there today.  The specialty pumps we ordered today, July 14th, are scheduled to be delivered this coming Friday – We will get to your home next Wednesday to install them.  Please feel free to call me directly with and questions or concerns until then.  Respectfully, Ben [redacted]