Plymouth Energy has put this customer on our internal Do Not Call listThis customer will not be contacted againPlymouth takes accusations of harassment very seriously, all vendors are properly trained to remove customers from our call lists upon request
I will reach out to the customer and honor the rate quoted for the term and refund/credit any overage from the utility rate against the intended rate I have touched base with the customer care division and asked them to reach out to the customer and honor the customer's wish for full resolution per the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to state that Plymouth Rock and I have come to an agreement that in essence satisfies some of my expendituresAm I happy no I'm not but we did agreeI do not agree that all of the issues in my complaint where explained during the phone solicitation by the companyI do not and can not agree with that statement that the equal payment plan was ever mentionedI was told that I was going to save money because of deregulated rates that they would charge me, never once did the representative explain that I would need to restructure anything with Public Service for that to be consummated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The Plymouth Energy quality control team has reviewed the complaintThe customer was properly enrolled for electric and gas service, and was properly informed that commodityservice would be provided by PREThe customer was provided with a fixed rate for monthsIt appears that the customer did not mention that he was on a level payment program duringthe verification processThe customer received Plymouths supply rate for the current month as well as receiving an invoice for previous supply costs as perhis budget schedule with the utilityThe customer’s account has been dropped withouttermination feesPlymouth contacted the customer and amicably resolved the issue
In view of the customers concerns regarding pricing, Plymouth Rock Energy willrefund an amount equivalent to the differential between the utility price andwhat was chargedPlymouth will be forwarding payment to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I would like to state that Plymouth Rock and I have come to an agreement that in essence satisfies some of my expenditures. Am I happy no I'm not but we did agree. I do not agree that all of the issues in my complaint where explained during the phone solicitation by the company. I do not and can not agree with that statement that the equal payment plan was ever mentioned. I was told that I was going to save money because of deregulated rates that they would charge me, never once did the representative explain that I would need to restructure anything with Public Service for that to be consummated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I will reach out to the customer and honor the rate quoted for the term and refund/credit any overage from the utility rate against the intended rate. I have touched base with the customer care division and asked them to reach out to the customer and honor the customer's wish for full...
Plymouth Rock Energy was able to reach an amicable resolution with [redacted] regarding her pricing concerns. The customer was satisfied and agrees that the issue is resolved.
Plymouth Energy has put this customer on our internal Do Not Call list. This customer will not be contacted again. Plymouth takes accusations of harassment very seriously, all vendors are properly trained to remove customers from our call lists upon request.
The Plymouth Energy quality control team has reviewed the complaint. The customer was properly enrolled for electric and gas service, and was properly informed that commodityservice would be provided by PRE. The customer was provided with a fixed rate for 12 months. It appears that...
the customer did not mention that he was on a level payment program duringthe verification process. The customer received Plymouths supply rate for the current month as well as receiving an invoice for previous supply costs as perhis budget schedule with the utility. The customer’s account has been dropped withouttermination fees. Plymouth contacted the customer and amicably resolved the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Plymouth Energy contacted the customer regarding her pricing concerns. The Plymouth customer service agent offered a lower fixed rate, the customer declined. The customer requested to drop back to the utility. The account is dropped and will not be charged a termination fee.
Plymouth Energy has put this customer on our internal Do Not Call listThis customer will not be contacted againPlymouth takes accusations of harassment very seriously, all vendors are properly trained to remove customers from our call lists upon request
I will reach out to the customer and honor the rate quoted for the term and refund/credit any overage from the utility rate against the intended rate I have touched base with the customer care division and asked them to reach out to the customer and honor the customer's wish for full resolution per the complaint
Plymouth Energy has not enrolled or billed this customerThe customer will not be contacted by Plymouth in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to state that Plymouth Rock and I have come to an agreement that in essence satisfies some of my expendituresAm I happy no I'm not but we did agreeI do not agree that all of the issues in my complaint where explained during the phone solicitation by the companyI do not and can not agree with that statement that the equal payment plan was ever mentionedI was told that I was going to save money because of deregulated rates that they would charge me, never once did the representative explain that I would need to restructure anything with Public Service for that to be consummated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The Plymouth Energy quality control team has reviewed the complaintThe customer was properly enrolled for electric and gas service, and was properly informed that commodityservice would be provided by PREThe customer was provided with a fixed rate for monthsIt appears that the customer did not mention that he was on a level payment program duringthe verification processThe customer received Plymouths supply rate for the current month as well as receiving an invoice for previous supply costs as perhis budget schedule with the utilityThe customer’s account has been dropped withouttermination feesPlymouth contacted the customer and amicably resolved the issue
In view of the customers concerns regarding pricing, Plymouth Rock Energy willrefund an amount equivalent to the differential between the utility price andwhat was chargedPlymouth will be forwarding payment to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I would like to state that Plymouth Rock and I have come to an agreement that in essence satisfies some of my expenditures. Am I happy no I'm not but we did agree. I do not agree that all of the issues in my complaint where explained during the phone solicitation by the company. I do not and can not agree with that statement that the equal payment plan was ever mentioned. I was told that I was going to save money because of deregulated rates that they would charge me, never once did the representative explain that I would need to restructure anything with Public Service for that to be consummated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I will reach out to the customer and honor the rate quoted for the term and refund/credit any overage from the utility rate against the intended rate. I have touched base with the customer care division and asked them to reach out to the customer and honor the customer's wish for full...
resolution per the complaint.
Plymouth Rock Energy was able to reach an amicable resolution with [redacted] regarding her pricing concerns. The customer was satisfied and agrees that the issue is resolved.
Plymouth Energy has put this customer on our internal Do Not Call list. This customer will not be contacted again. Plymouth takes accusations of harassment very seriously, all vendors are properly trained to remove customers from our call lists upon request.
Plymouth Energy has not enrolled or billed this customer. The customer will not be contacted by Plymouth in the future.
The Plymouth Energy quality control team has reviewed the complaint. The customer was properly enrolled for electric and gas service, and was properly informed that commodityservice would be provided by PRE. The customer was provided with a fixed rate for 12 months. It appears that...
the customer did not mention that he was on a level payment program duringthe verification process. The customer received Plymouths supply rate for the current month as well as receiving an invoice for previous supply costs as perhis budget schedule with the utility. The customer’s account has been dropped withouttermination fees. Plymouth contacted the customer and amicably resolved the issue.
Plymouth has placed the customer on our internal Do Not Call list. This customer will not be contacted again.
Plymouth contacted the customer regarding her concerns.Plymouth was able to reach an amicable resolution with the customer. This matteris resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Plymouth Energy contacted the customer regarding her pricing concerns. The Plymouth customer service agent offered a lower fixed rate, the customer declined. The customer requested to drop back to the utility. The account is dropped and will not be charged a termination fee.