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Innovative Closet Design, Inc

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Innovative Closet Design, Inc Reviews (1)

Review: We ordered a shower door and mirror from Innovative Closets. The estimate had a sketch of a shower door that was a certain size and look and a mirror that was custom size. Upon installment of both items the product that was agreed to in the estimate was not the product that was received. The mirror was too big and it damaged my newly constructed and painted walls. I spoke with Bill the owner and explained my dissatisfaction. His answer was to deal with it and he would not fix the problem. He only stated that he would rearrange the door. This was not acceptable since I DID NOT ORDER THE DOOR RECEIVED. I explained that we received a sketch of the door and we did not receive the item agreed to. I explained that we would dispute the credit card charges. The next day Bill charged our credit card in full and the job was not even completed. The WRONG shower door was not completely installed and there was not caulk or silicone on the door making it unsafe for my small children.

Business

Response:

On March 23, 2015 we e-mailed an estimate with two shower door options for the Master Bath. This estimate had an illustration of the frameless shower enclosure included with it which had listed the same description of the frameless on the estimate. The semi-frameless has a completely different description. If they had read the estimate they would have immediately realized that the frameless description is clearly not the same as the Century Centec. This client had a similar semi frameless door installed by us in 2009 and should have known what a “Semi Frameless” door entailed. The size of the door opening was never brought up as a concern by this client. If they had brought that issue up, we would of addressed it immediately. The door size on the frameless sketch regardless, states "approximate size". The shower enclosure is installed with anchors and was never unsafe. We gave them complete credit for their dissatisfaction for the mirror. In accordance with the contract that they accepted with us, they received that products that they signed off on and agree too.

Consumer

Response:

I am rejecting this response because:

The response is absolutely false. The shower door received is not the one that we ordered. We received a picture of what we now know was a frameless door with our contract that we accepted. Not knowing this, we received a semi frameless door that was a totally different size than the sketch that we agreed to. Next, the door that was installed was not complete. The glass panes are not secure. There is no silicone/fastening that makes the glass secure. I cannot open or close the door as the shower is unsafe and the glass is loose. It is totally 100% unsafe for my family and my 5 and 3 years old kids. when I explained the above to the company and explained that I was unhappy, the owner immediately charged me on my credit card in full. The charges were made and the job was not complete and it is still incomplete. I cannot use my shower door in its current state. Also, the mirror install was wrong and I was reimbursed for that. However, my newly constructed and painted wall was damaged from the mirror and it was not fixed by this company.I have gotten quotes to finish Innovative Closets job regarding securing the glass shower door panes at $300. Also I received a quote to spackle and paint my walls at an additional $300. This is not right. The company charged me in full for a job that was not complete. Also they left damage on my newly constructed walk that I was not compensated for. I ha e a brand new bathroom and I have not yet been able to use it and it is causing strain and stress on my entire family.

Business

Response:

Thank you for your assistance with this complaint. At this time, we will no longer reply to Mr. Miscia. We have settled the matter with American Express.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable. I am glad that the dishonesty and shoddy business practice of Innovative Closets were exposed. Mr Bill S was misleading and rude and its apparent that his company did not complete my job as you observed via the video. But he went ahead and charged me for the job even after I disputed it.

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Description: Closet Systems & Accessories

Address: 445 West Main St, Wyckoff, New Jersey, United States, 07481

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