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Innovative Computer Products

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Innovative Computer Products Reviews (2)

Review: Purchased printer from this company through [redacted] online marketplace (works like [redacted] with additional private sellers)... Item received was mis-represented as refurbished, which it had not been, paper jammed immediately, did not have ethernet port which it was advertised with, etc. Received RMA from [redacted] shipped printer back, received confirmation that it had arrived 3/*/2016 - Policy states "Once we receive your return, it will take 2-5 business days for us to process the RMA and an additional 3-5 business days for the refund to appear in your original form of payment"... it is now past that frame, and I have had NO communication from the seller ([redacted])Desired Settlement: Full refund of entire charge (no restocking fee) as they have said that they would charge



We are sorry for the delay, this return was delivered to the wrong department. We have since fully refunded the customer through [redacted] and have not charged a restocking fee and fully refunded the customers shipping cost. We at InnovatePC pride ourselves in customer satisfaction and will make sure issues like this never happen again.

Review: Last year I bought a computer on [redacted]. Before buying any model, I thoroughly documented myself and even called Apple. Because of my restricted budget, I thought I could only spend around $700 or $800.00, by buying a 2007 model Intel when I found that 2006 and 2007 models were now obsolete and even though would be much better that my actual Mac (2005), I would be stuck with an old machine. My only choice, if I couldn't afford a 2010, 2011 or 2012 model, was to make sure that the Mac I would buy was at least a 2008 model, as Apple changed a lot of hardware and parts in their computers that particular year to make them "open " to the future improvements and making all models before that (2007, 2006, 2005) obsolete and even called by Apple people "vintage computers". So I knew as a fact that I needed at least a 2008 Apple mac pro in order to upgrade my studio. I searched on [redacted] for such a product, trying to match my budget, and what a deception when I realized that it would cost me much more money than my initial budget of $700.00. I ended up buying it on [redacted] from [redacted] an extension of Innovative Computer Products, for a total of $1299.00 for a model from January 2008. I read the listing thoroughly, the "Item specifics " stated that this machine was a 2008 model. When it was delivered to me, it was working yes, and it was much more powerful than my previous one, but after setting it up and transferring everything I couldn't upgrade the operating system. Thinking I was doing something wrong, and needing to finish urgently all my projects for my customers, I decided to get to it later, when the workflow slow down. The time is now and I tried to find out the issue, as a second attempt was still unsuccessful. With the help of Apple Customer Support, and based on the serial number, I just found out that this machine is with no doubt 2007 model and was put on the market April 2007. I called the seller who tried to tell me I'm wrong and they refused to help me. I have all necessary proofs.Desired Settlement: I can actually prove that I bought in good faith a 2008 model that is not from 2008 but 2007, and their mistake put me in a situation where it is affecting my work, as I am now stuck with an obsolete 2007 machine that cost me $1300.00 meaning twice the regular cost, and because this store gives away on their site free computers on regular bases, I think they should be accountable and responsible for the mistake they did, by misleading me in buying such a machine, even it happened last year.



At this time, I have not been contacted by Innovative Computer Products regarding complaint ID [redacted].


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Address: 137 Express Street, Plainview, New York, United States, 11803


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