Innovative Computer Systems

I love love these guys, they are always on the ball, smart, kind, smart, prompt service and maintenance Smart!!! I have had the pleasure of being personally serviced by them for many years and counting
Thank you Innovative Computer Systems!

Innovative Computer Systems has always been responsive and professional and my recent experience on a support issue was great. The personnel are always pleasant and helpful.  

Very knowledgeable of all aspects of information systems. Quick and speedy response time.

[redacted]
HISTORY 4/27/13 Robbins installed a [redacted] heat pump system with duct system. This system was installed by crew furnished by Robbins Heating & A/C. Lead man on job has 40+ years experience and holds a Ky...

Master License and also Ky Journeyman License. Two other installers on job both have 15+ years experience apiece and both have Ky Journeymans Licenses. System was sized and designed by [redacted] Robbins.
12/12/13 Service for low heat. Found auxillary heat not operating. Replaced faulty limits in heat strip package. Cleaned dirty filter and replaced limits. The factory limits were prone to fail if system ran with filter dirty or power failure while heat strip was on. [redacted] Manufacturing recommended replacing limit with newer style which was done. This was done as a warranty call, no charge.
2/12/14 Service for heat pump freezing up. Reset parameters for defrost from factory settings to shorter run time between defrost cycles. Common thing with heat pump system as manufacturer factory setting are least aggressive for energy efficiency warranty, no charge.
12/5/14 Heat pump freezing up. Found low voltage wire at air handler not making contact. Remade low voltage connections at air handler and checked all wiring. This was a call back on install. Was no charge.
7/18/15 Overtime Saturday service for no cool. Found faulty dual capacitor in [redacted] heat pump. Replaced capacitor and rechecked system. A capacitor failure is common in asg's and heat pumps in hotter weather. Part was in factory warranty. No charge for this call.
System was designed and installed properly by experience/licensed techs. I have no control over parts failures or design of equipment. The manufacturer does recommend seasonal service for system and filter changes.
I feel Robbins has been more that fair and has responded quickly and promptly to all calls for service. The 7/18/15 Saturday call was done as a priority call by Robbins on call tech. Robbins does warranty workmanship and quality of its installs. Robbins is not responsible for parts failures in equipment. The manufacturer has a limited parts warranty and furnishes replacement parts if needed. Normal labor warranty from Robbins is 1 year. Robbins has warrantied labor for over 2 years at this time and has responded to calls for service promptly.
Robbins will warranty workmanship of the install at [redacted] for a total of 5 years (till 4/27/2018) but will not warranty maintenance or parts failure that are beyond our control. -
Thank you,
[redacted] Robbins
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I love love these guys, they are always on the ball, smart, kind, smart, prompt service and maintenance. Smart!!! I have had the pleasure of being personally serviced by them for many years and counting...

Thank you Innovative Computer Systems!

Very knowledgeable of all aspects of information systems. Quick and speedy response time.

Great working relationship with this company, prompt responses and organized tickets.

Steve at ics-america is excellent.

Quick and professional to fix my problem. Not being computer savvy, they helped me understand what was wrong.