The situation with this customer is regrettable and I am very sorry they are not happy with our service. However, there is no way the repair made caused the second leak. Apparently the force of the water being turned back on caused that to happen. We did call to explain this to the customer. The...
original leak was on the hot water line to the shower. Since there were no shut off valves to the shower, we had to turn off the water to the building. We made the repair. Apparently the pipe on the cold water side was brittle and cracked, causing a second leak, which we repaired.There was already some damage to the kitchen ceiling because that's why we were called in the first place . I would be willing to forego some of the charge on this invoice, by reducing it to $184.00, our standard service charge for the first hour ($150) and the balance for material.
The situation with this customer is regrettable and I am very sorry they are not happy with our service. However, there is no way the repair made caused the second leak. Apparently the force of the water being turned back on caused that to happen. We did call to explain this to the customer. The...
original leak was on the hot water line to the shower. Since there were no shut off valves to the shower, we had to turn off the water to the building. We made the repair. Apparently the pipe on the cold water side was brittle and cracked, causing a second leak, which we repaired.There was already some damage to the kitchen ceiling because that's why we were called in the first place . I would be willing to forego some of the charge on this invoice, by reducing it to $184.00, our standard service charge for the first hour ($150) and the balance for material.