Yes, I will catch up on my paymentsBut the rude manner like I said before was not called for, and some of the events the were listed was not very accurateAll I'm saying is customer service goes a long way! Thank you
On 02/15/2017 a representative made a phone call at approximately 12:00 pm to what we thought may be a good phone number to [redacted] . A woman answered the phone and refused to provide any identifying information to the representative that had placed the call. Our company cannot disclose any... personal information about the nature of the call without properly identifying the party we are trying to reach. At no time during the call did [redacted] choose to ID herself to receive any information. This call was the first time we had made a live contact at phone number [redacted] . This call lasted 44 seconds and was our rep asking to verify information and she refused and hung up. We could not establish from this phone call that we were speaking to the correct party.The rep called the next phone number on file and it happened to be a work number. Our rep asked to speak to [redacted] . When [redacted] got on the line the rep asked "Hello, is this [redacted] ?" [redacted] then said "From now on cease and desist do not call me at work. I am telling you right now I will send you something in writing contact me on my cell phone. If you call me again I will get a lawyer". [redacted] hung up.This call lasted 12 seconds At no time on either call was our representative rude our making disparaging remarks. The fact is that [redacted] was speaking over our rep who spoke in a light and pleasant voice the entire time.Next [redacted] calls back into our office and wanted to speak with a manager. Her call was transferred to manager Neal Anderson. Neal took call and immediately [redacted] was escalated and was telling him her version of what happened. In this call, Neal was calm and trying to receive the information that [redacted] was talking about. She was speaking so fast that Neal was trying to slow her down to address all her concerns.She tells Neal that we have called her at work four times. We reviewed the account and found that the call to her work that day was the only call made to her regarding this matter. Neal asked her if she was sure it was us repeatedly calling and she insists we did. Our phone system and software tracks all outgoing and incoming calls very accurately. Our records show that we called her work once that day. [redacted] claims that every person she spoke to here was rude, disparaging and talking over her when in fact after listening to every call associated with this situation, it was [redacted] that was taking over everyone and unwilling to speak calmly despite everyone from our company keeping their cool.Every call from her coming in or out was recorded and reviewed. At no time was there any conversations that we unprofessional or rude. [redacted] was the only one escalated and making unjust threats against our company. We treat every consumer with respect when we speak with them. If someone has a concern, their concern is dealt with in a professional manner. In this case, we tried everything we could to address [redacted] s concerns but she wanted to yell and argue despite the calmness of our representatives. She ended each call hanging up and never allowed her situation to deescalate.We have since closed the account. She will not receive any further calls from Innovative Debt Recovery,Inc. All calls are available for review upon request.
Yes, I will catch up on my paymentsBut the rude manner like I said before was not called for, and some of the events the were listed was not very accurateAll I'm saying is customer service goes a long way! Thank you
On 02/15/2017 a representative made a phone call at approximately 12:00 pm to what we thought may be a good phone number to [redacted] . A woman answered the phone and refused to provide any identifying information to the representative that had placed the call. Our company cannot disclose any... personal information about the nature of the call without properly identifying the party we are trying to reach. At no time during the call did [redacted] choose to ID herself to receive any information. This call was the first time we had made a live contact at phone number [redacted] . This call lasted 44 seconds and was our rep asking to verify information and she refused and hung up. We could not establish from this phone call that we were speaking to the correct party.The rep called the next phone number on file and it happened to be a work number. Our rep asked to speak to [redacted] . When [redacted] got on the line the rep asked "Hello, is this [redacted] ?" [redacted] then said "From now on cease and desist do not call me at work. I am telling you right now I will send you something in writing contact me on my cell phone. If you call me again I will get a lawyer". [redacted] hung up.This call lasted 12 seconds At no time on either call was our representative rude our making disparaging remarks. The fact is that [redacted] was speaking over our rep who spoke in a light and pleasant voice the entire time.Next [redacted] calls back into our office and wanted to speak with a manager. Her call was transferred to manager Neal Anderson. Neal took call and immediately [redacted] was escalated and was telling him her version of what happened. In this call, Neal was calm and trying to receive the information that [redacted] was talking about. She was speaking so fast that Neal was trying to slow her down to address all her concerns.She tells Neal that we have called her at work four times. We reviewed the account and found that the call to her work that day was the only call made to her regarding this matter. Neal asked her if she was sure it was us repeatedly calling and she insists we did. Our phone system and software tracks all outgoing and incoming calls very accurately. Our records show that we called her work once that day. [redacted] claims that every person she spoke to here was rude, disparaging and talking over her when in fact after listening to every call associated with this situation, it was [redacted] that was taking over everyone and unwilling to speak calmly despite everyone from our company keeping their cool.Every call from her coming in or out was recorded and reviewed. At no time was there any conversations that we unprofessional or rude. [redacted] was the only one escalated and making unjust threats against our company. We treat every consumer with respect when we speak with them. If someone has a concern, their concern is dealt with in a professional manner. In this case, we tried everything we could to address [redacted] s concerns but she wanted to yell and argue despite the calmness of our representatives. She ended each call hanging up and never allowed her situation to deescalate.We have since closed the account. She will not receive any further calls from Innovative Debt Recovery,Inc. All calls are available for review upon request.