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Innovative Dentistry of Rockville Reviews (4)

This letter is in regards to the recent complaint filed by [redacted] dated October 6, We take our patient concerns very seriously and strive to serve each of our patients with the highest quality dental careOn March 17, 2016, [redacted] was seen at innovative Dentistry of Rockville for a comprehensive exam, prophy and x raysShe paid at the time of the exam, $and [redacted] ***'s insurance paid $Following the appointment, [redacted] ***s reached out to us due to our office offering a $special for a new patient appointment including comprehensive exam, prophy and X Rays, [redacted] ***s requested We refund the amount that was paid out of pocket the day of her appointmentInnovative Dentistry of Rockville expedited a refund check in the amount of $to [redacted] on October 4, via UPSThis delivery requires a signature, We appreciate the opportunity to respondIn sum, we are confident we in our resolution for [redacted] ***s.Respectfully,Chelsey B [redacted] Client Administrator Innovative Dentistry of Rockville

This letter is in regards to the recent complaint Case Number *** dated August 25, 2016, We at Innovative Dentistry of Rockville take our patient's complaints and concerns very seriously, We strive to serve each of our patients with the highest quality health care experience possible and take
pride in committing to each of our patient's oral health.Innovative Dentistry of Rockville offers a special for new patients which includes cleaning, x-rays and exam for $59,Instead of the new patient special, the patient chose the office's $off of invisalign but later decided against moving forward with invisalignThe patient had paid for a cleaning, xrays and exam done previously and requested to be refunded the difference of what she was charged and the original special of $Innovative Dentistry of Rockville will be moving forward with refunding the patient $225.00, honoring the new patient special of $59.00.sincerely apologize that the patient has gone to these lengths in order to have their concerns heard and further addressedWe appreciate you aiding in the resolution process & will welcome your feedbackIf further information is needed please reach out to meat ###-###-####, and I would be happy to assist.Respectfully,Tatiana M*** Practice Administrator Innovative Dentistry of Rockville

This letter is in regards to the recent complaint filed by [redacted] dated October 6, 2016. We take our patient concerns very seriously and strive to serve each of our patients with the highest quality dental care. On March 17, 2016, [redacted] was seen at innovative Dentistry of Rockville for a comprehensive exam, prophy and x rays. She paid at the time of the exam, $284.00 and [redacted]'s insurance paid $55.00. Following the appointment, [redacted]s reached out to us due to our office offering a $59 special for a new patient appointment including comprehensive exam, prophy and X Rays, [redacted]s requested We refund the amount that was paid out of pocket the day of her appointment. Innovative Dentistry of Rockville expedited a refund check in the amount of $284.00 to [redacted] on October 4, 2016 via UPS. This delivery requires a signature, We appreciate the opportunity to respond. In sum, we are confident we in our resolution for [redacted]s.Respectfully,Chelsey B[redacted]Client Administrator Innovative Dentistry of Rockville

Hello the case is closed I received the refund, please feel free to close thank you much!

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Address: 192 Halpine Road, Ste A, Rockville, Maryland, United States, 20852

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