Innovative Design

[redacted] purchased the Preferred membership (as most people do) which includes unlimited guest privileges, unlimited tanning, and unlimited group fitness classes She used the membership many times in 2015, and The first record we have of her attempting to cancel was on 12-6- To cancel any membership you must give a day notice and all payments that come due during the day notice are required The November dues ($21.71) are still past due and a late fee of $is now assessed The December dues ($21.71) and the annual rate fee ($54.18) fall within the day notice period So technically, for [redacted] to cancel she should be paying a total of $in past dues, fees and current dues This procedure is the same for English speaking as well as any other language She is not being "extorted and exploited for not speaking English"Nevertheless, 10GYM does not want [redacted] to leave on a bad note Therefore, we are willing to waive the day notice (which would include the $dues and the $rate fee) a savings to her of $ Furthermore, we are willing to waive the $late fee for a total savings to her of $ She will need to pay the past due November dues of $to catch up the account to current Once we receive the payment we will cancel out the account as she is requesting Thank you...........10GYM MANAGEMENT

Initial Business Response / [redacted] (1000, 9, 2015/10/01) */ Thank you for sending us this information and concern10GYM will contact the individual directly.................Thanks, 10GYM Management Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've not been contacted as of today 10/7/ Final Business Response / [redacted] (4000, 13, 2015/10/08) */ WE mailed a letter on October 1, and it came back in return mail, then was remailed yesterday with the corrected address from the post office

Complaint: [redacted] I am rejecting this response because:I’m not wanting to cancel the membership for medical reasons because I am able to go to the gym but no longer want the membershipI only had the membership for months, I still have months left and want my full refund back because had I paid month to month like others I wouldn’t even be in this position and there wouldn’t be an issue Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Please see the attached letter Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still lyingNo offfer made to waive bogus charges or cancel my membership Final Business Response / [redacted] (4000, 11, 2015/10/01) */ Thank you for sending us this information and concern10GYM will contact the individual directly.................Thanks, 10GYM Management Final Consumer Response / [redacted] (4200, 13, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still changing their story and now calling ME a liarVery insulting people and I am glad to put this affair behind meProspective new customers should be aware of their advertising and shoddy business practices.There is NO $per month no contract deal.See their website and you will see the $plus tax annual fee that is charged in the third month to EVERY customerAlso be aware that unless you allow them to either "run" a credit card OR auto withdrawal from your bank account there will be additional fees charged if one chooses to pay in cash at their local gym.......this is absoulutely outrageous!! I wonder how long it will be before this clip joint goes bankrupt AGAIN and resurfaces AGAIN under a new name!