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Innovative Devices Inc

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Innovative Devices Inc Reviews (4)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowdays is not long enough to respond to your request, as I am currently in China on business. Internet access has been disrupted due to the protests and election in Hong Kong, where I spent the last five days getting a work visa
Much of the world does not have alwabroadband, so you need to allow more time for overseas respondents to address the issues. Please reopen this complaint, as I am NOT satisfied with the result, or the process as it stands
Attached is the response from Mycestro, which is mostly a series of lies
•On OCT I responded the "different color reward," which was acknowledged on OCT 14.•I did not refuse the refund. I refused to pay any "fees," as this is a Ponzi scheme, admitted as such by the owner. I continue to demand a full refund of all monies that were fraudulently taken from me for this "product."
Text of color selection emails below. Below that is the text of owner's email where he admits to selling current products to pay off earlier investors
Hello ***l,
We have updated our database to reflect your choiceOnce the white left become available you will receive an email to confirm your address at that time
Have a wonderful day!
***
** *** *** *** ***Hello ***l, Thank you for being a loyal Kickstarter backer, and for your patience! We see that you pledged for a black combo which includes a black right and left-handed MycestroI apologize but unfortunetly, due tomanufacturing issues, we will not be able to do any left-handed Mycestros in colorHowever, we will still be doing white left-hand MycestrosWe would like to give you a few options to be able to move forward with your pledge.Option 1: Switch your pledge to a white right and left-hand Mycestro.Option 2: Switch your pledge to a black right-hand and a white left-hand Mycestro.Again I apologize for the inconvenience and appreciate your patience and understandingPlease let us know which option you would prefer.Thanks, ***
Ponzi Scheme highlighted by me in this email:
Mycestro Kickstarter Update(APR 14)
Comments
likes Hi Everyone,
I know some of you still have not received your Mycestro and are wondering what’s going onWe continue to ship Mycestros to our Kickstarter backers and well over half of our backers have received their Mycestros to date
Your support in getting this whole project started has been tremendous and without the Kickstarter community we would not be where we are today
Here’s the deal, we’ve noticed quite a few comments asking why we are selling on the web when backers are not fulfilledIt’s very easy to explain, we futzed up, and didn’t realize that we greatly underpriced the Mycestro when we did the Kickstarter projectAs it stands, every Mycestro we sell today allows us to ship Kickstarter units tomorrowIf we didn’t sell Mycestros on our website or other sites, we’d have to close our doorsWe don’t want that to happen and I know you don’t want that to happenBelieve me, there would be nothing I would prefer more than to ship out all the Kickstarter units todayIf you stop and think about it, there is nothing gained by us not sending you your unitThe best thing we could do for the company and you is to sell, sell, sellThe more we sell, the more cash we have to ship out Mycestros to the backers who helped us get started!
I’m going to ask once again that you please be patient, you are not forgottenWe continue to ship Kickstarter unitsBTW, the units are really working great and I know you will appreciate your Mycestro when you receive itIn the meantime be our advocateIt just doesn’t make sense or gets you your Mycestro sooner when bullets are flying past our heads
*** *** ** ***Regards,***l ***

This individual is a backer who donated money to back our project through Kickstarter with the offer of a reward if the project was successful.One of our customer service representatives sent ***l *** the response containing his pledge amount minus the fees that Kickstarter removes before
giving us the pledgeThe backer refused the refund.We also offered to ship Mr*** a different color reward and he refused that as well.We are more than happy to refund the backer their pledge amount Kickstarter gave us on their behalf alter they removed their fees.Please let us know if you have any questions.Thank you,*** ***Customer Service Supervisor

From: [redacted]Date: Mon, Dec 19, 2016 at 12:15 PMSubject: Re: Your complaint has been receivedTo: Revdex.com <[email protected]>, [email protected] submitted a complaint about not receiving product on the company Innovative...

Devices Inc. related to the [redacted] mouse product. I could not get into my submission on the website to post an update, but I wanted to update that shortly after my submission, the company owner did call me and agreed to ship the product as agreed.This will resolve my dispute with the company effective when I receive the product. I will update when I receive the product. If there is an official way for my to get into my review to post the update, I am happy to do so. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not pay the fees.  I want a full and complete refund.  They have lied, refused to answer emails requesting a refund, and should pay the fees themselves.  The list of people who have complained is incredibly long.  This is a bad business.I was a backer until the point that the product began to be shipped, at which point I became a customer.  They are refusing to address the concerns of their initial financial supporters in favour of selling their product to new customers, and delaying delivery to initial purchasers.  This is a Ponzi Scheme, and illegal.I want a full and complete refund.  They can pay the "fees" themselves.
Regards,
[redacted]

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Address: 26901 Cannon Rd # 400, Bedford Hts, Ohio, United States, 44146-1809

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