Innovative Health Science LLC

Dear Sir or Ma’am,? This response is in regard to:Complaint # [redacted] ? ? Thank you for your notification in regards to? [redacted] ? We value our customers and believe firmly in providing them excellent customer support.? As is stated on our website, we offer a? & ? day trial of our products Garcinia / Cleanse.? The customer need only pay? $and $5.99? ? for shipping and handling for a full month’s supply that they may evaluate within the? 14/15? day periodIf we do not receive notification from the customer within their 14/15? day period that they wish to cancel, they will be billed at a price of? $/ $78.59? and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their order.? However, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in? [redacted] ? account with us and cancelled any future shipments or billings.? The refunded amounts are:? ($4.95, $5.99, and $86.94)? The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on? [redacted] ? bank statement.? Thank you for the opportunity to address this matter.? ? Sincerely and respectfully,Customer Support Team

Dear Sir/Madam:Thank you for your notification in regards to Ms [redacted] ' complaintWe value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a day trial of our product Premium CleanseThe customer need only pay $for shipping and handling for a full month's supply that they may evaluate within a day periodIf we do not receive notification from the customer within this day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment program.? In an effort the resolve this matter, we have issued a full refund of $to her credit card and canceled her account with us.Thank you for the opportunity to address this matter.? Respectfully,? Premium Cleanse Customer Support

thank you for your assistance and I'm glad theyre doing the right thing by refunding me Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Sir/MadamThis response is in regard to:Complaint #*** -Thank you for your notification in regards to *** ***We value our customers and believe firmly in providing them excellent customer support.As is stated on our website, we offer a day trial of our product Premium CleanseThe
customer need only pay $for shipping and handling for a full month’s supply that they may evaluate within the day periodIf we do not receive notification from the customer within their day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their order.However, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in *** ***’s account with us and cancelled any future shipments or billings.The refunded amounts are: $and $The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on *** ***’s bank statement.Thank you for the opportunity to address this matter.Sincerely and respectfully,Premium Cleanse Support Team

Dear Sir/MadamThis response is in regard to:Complaint #*** -Thank you for your notification in regards to *** ***We value our customers and believe firmly in providing them excellent customer support.As is stated on our website, we offer a day trial of our product Premium CleanseThe
customer need only pay $for shipping and handling for a full month’s supply that they may evaluate within the day periodIf we do not receive notification from the customer within their day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their order.However, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in *** ***’s account with us and cancelled any future shipments or billings.The refunded amounts are: $and $The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on *** ***’s bank statement.Thank you for the opportunity to address this matter.Sincerely and respectfully,Premium Cleanse Support Team

Complaint: ***
I am rejecting this response because:The website I ordered this product from did not have all the fine print included regarding auto enrollment with this aside my credit card was credited $and not the $stated in the business response. I am out a total of $when including the $they charged for what they say on the phone is shipping and $for my shipping the product back. I would have accepted the $even though I'm out funds when the website was CLEARLY not as stated and chalked the deficit to lesson learned about this product but the $refund I received is unacceptable.
Sincerely,
*** ***

thank you for your assistance and I'm glad theyre doing the right thing by refunding me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Sir or Ma’am, This response is in regard to:Complaint #*** Thank you for your notification in regards to *** *** We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a &
day trial of our products Garcinia / Cleanse. The customer need only pay $and $5.99 for shipping and handling for a full month’s supply that they may evaluate within the 14/15 day periodIf we do not receive notification from the customer within their 14/15 day period that they wish to cancel, they will be billed at a price of $/ $78.59 and enrolled in our monthly auto shipment programThe terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anywayWe are happy to inform you that we have processed full refunds on all charges in *** *** account with us and cancelled any future shipments or billings. The refunded amounts are: ($4.95, $5.99, and $86.94) The funds will be credited back to the payment method at time of purchaseThe refunds will reflect back into the associated account within 3-business days or longer depending on the speed of the processing bankPlease note, the credits stated above may reflect in individual amounts on *** *** bank statement. Thank you for the opportunity to address this matter. Sincerely and respectfully,Customer Support Team

Dear Sir/Madam:Thank you for your notification in regards to Ms***' complaintWe value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a day trial of our product Premium CleanseThe customer need only pay $for
shipping and handling for a full month's supply that they may evaluate within a day periodIf we do not receive notification from the customer within this day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment program.? In an effort the resolve this matter, we have issued a full refund of $to her credit card and canceled her account with us.Thank you for the opportunity to address this matter.? Respectfully,? Premium Cleanse Customer Support

thank you for your assistance and I'm glad theyre doing the right thing by refunding me 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Sir or Ma’am, This response is in regard to:Complaint #[redacted]  Thank you for your notification in regards to [redacted] We value our customers and believe firmly in providing them excellent customer support. As is stated on our website, we offer a 14 &...

15  day trial of our products Garcinia / Cleanse. The customer need only pay $4.95 and $5.99  for shipping and handling for a full month’s supply that they may evaluate within the 14/15 day period. If we do not receive notification from the customer within their 14/15 day period that they wish to cancel, they will be billed at a price of $86.94 / $78.59 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order. However, we do not want our customers unhappy or dissatisfied in anyway. We are happy to inform you that we have processed full refunds on all charges in [redacted] account with us and cancelled any future shipments or billings. The refunded amounts are: ($4.95, $5.99, and $86.94) The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on [redacted] bank statement. Thank you for the opportunity to address this matter.  Sincerely and respectfully,Customer Support Team

Complaint: [redacted]
I am rejecting this response because:The website I ordered this product from did not have all the fine print included regarding auto enrollment with this aside my credit card was credited $155.68 and not the $161 stated in the business response.  I am out a total of $166.15 when including the $5.87 they charged for what they say on the phone is shipping and $4.60 for my shipping the product back.  I would have accepted the $161 even though I'm out funds when the website was CLEARLY not as stated and chalked the deficit to lesson learned about this product but the $155.68 refund I received is unacceptable.   
Sincerely,
[redacted]

Dear Sir/Madam:Thank you for your notification in regards to Ms. [redacted]' complaint. We value our clients and believe firmly in providing them excellent customer support.As is stated on our website, we offer a 14 day trial of our product Premium Cleanse. The customer need only pay $5.87 for...

shipping and handling for a full month's supply that they may evaluate within a 14 day period. If we do not receive notification from the customer within this 14 day period that they wish to cancel, they will be billed at a price of $77.84 and enrolled in our monthly auto shipment program. In an effort the resolve this matter, we have issued a full refund of $161.55 to her credit card and canceled her account with us.Thank you for the opportunity to address this matter. Respectfully, Premium Cleanse Customer Support