Innovative Health Systems

Initial Business Response /* (1000, 8, 2015/05/14) */
This customer received one of our promotional advertisements, contacted our office and chose to set up an appointment to view our product demonstrationAt the end of the demonstration this customer decided to purchase our productAccording
to our records, MrRobbins called August 5th and said he and his wife found out they were expecting a baby and did not want to pay for the equipment
Unfortunately there is no trial period with this type of equipment as it is extremely costly to properly inspect and clean equipment after it has been left with a customer and used in their homeOur representatives are not permitted to offer a trial period for a consumer to use the product and then return itThe representative that sold the product to this consumer has been with our company for a long time and has sold hundreds of machines to our customersWe feel that if this representative was telling consumers they can try it out and then return it that we would have had similar complaints submitted regarding the same issueHowever, this is the only complaint we have received on this representative with these claims
Initial Consumer Rebuttal /* (3000, 10, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Innovative Heath systems did not answer nor give a response to anythingThey simply restated what I have already said in my initial complaintThey once again explained how good there salesman is and how they don't have a trial periodAs per the used in the home and would be to costly to clean and resale, the systems sold to me were already used as they were demonstrations, if I had not bought them would they be out hundreds of dollars to be able to sale them to someone else, noon August 5th I stated I was willing to cover the costs of cleaning the machines, hundreds of dollars compared to thousands is worth it since these machines are in my opinion average at bestI want the machines gone and the contract terminated with the money I have paid so far covering the inspection and cleaning of themWhich is exactly what I offered days after owning them