Innovative Holdings Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I STILL DIDN'T RECEIVE MY MONEY CREDITED ON MY ACCOUNT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Innovative Holdings Inc. regarding complaint ID ***.Sincerely,*** ***

We have spoken with the client and have resolved the matter, we have expanded his coverage area and keywords at no
additional cost
Thanks
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

In all the years I have been in business this company is the worst that I have dealt with. They overcharged me $99 when I closed my business and were going to send a check out......needless to say [redacted] handed it to [redacted] who handed it to [redacted] who assured me he is the [redacted] and will handle it. Then it got put in [redacted]'s lap and she said the check is in the mail....well SURPRISE no check in the mail then I get to talk to [redacted] and after that [redacted] will get to the bottom of it. I might add that the onlly one that gave me a return call was [redacted] and sorry but the check wasnt in the mail. For a meager $99 they give a person such a run around....[redacted] isnt a [redacted] he is a DEADBEAT! Dont trust your business to Innovative Holdings there are alot of very good reputable consulting firms that will be honest and trustworthy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They still have not resolved this issue. They called once when I was out of town. I tried to get back to them via email, website, and phone. Still no response. Web site contact us does not work. They send monthly up dates by email. I got phone number and email info from that email. I responded to both and left messages. They have not responded back.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have resolved the issue with client. He has been working with [redacted] from my office in getting his improved rankings in the Salt Lake City area.
 
Thanks
 
[redacted]

The client received her refund several weeks ago.
 
[redacted]

This is the same customer complaint as [redacted]. After careful review of the allegations it appears there was a misunderstanding between the sales agent and the owners of EZ Cargo. Our review, included listening to the recorded confirmation call between our customer service agent and EZ Cargo. During...

the call it was clearly stated our services and the fees that will be charged. After meeting with the partner of EZ Cargo and explaining the work that was completed EZ Cargo decided to continue their services with Innovative Holdings Inc. As a business decision IHI has decided to refund the client $897 and reduce their monthly services fee.
 
[redacted]

Review: After numerous calls from this company for their advertising, I have been asked to be removed from their calling list and they continue to call and when I ask about it they just hang up. I feel this is harassment and can not get it to stop.Desired Settlement: To never be called from this company again.

Business

Response:

Our Company, Innovative Holdings Inc. does not actively tele-market for new customers. We have notified all of our independent resellers and sales offices across the country to remove your number from their calling lists. If you have any questions regarding this matter, I may be reached at ###-###-####.

In all the years I have been in business this company is the worst that I have dealt with. They overcharged me $99 when I closed my business and were going to send a check out......needless to say [redacted] handed it to [redacted] who handed it to [redacted] who assured me he is the [redacted] and will handle it. Then it got put in [redacted]'s lap and she said the check is in the mail....well SURPRISE no check in the mail then I get to talk to [redacted] and after that [redacted] will get to the bottom of it. I might add that the onlly one that gave me a return call was [redacted] and sorry but the check wasnt in the mail. For a meager $99 they give a person such a run around....[redacted] isnt a [redacted] he is a DEADBEAT! Dont trust your business to Innovative Holdings there are alot of very good reputable consulting firms that will be honest and trustworthy.

Review: I hired the company to increase my exposure/increase in rankings in [redacted] listings and to create a website for my business that I would have editing control. They accepted my money, however there was never an increase in exposure/higher ranking in [redacted] listings. Further, a mediocre website was created by their proxy "2 the Top SEO" with numerous inaccuracies related to my services and location. To make matters worse, they have not provided me with any sort of option to edit the page. The domain to my business is registered to someone I have never heard of with a listed phone number that is not connected. The email listed to the registrant is to someone of the opposite sex and completely unresponsive to inquiries. Essentially, the took my money, did 1/4 of the job bargained for and hijacked my website.Desired Settlement: I want the internet domain and website of my business to be under my control, free and clear from Innovative Holdings, Inc. and it's fraudulent proxy 2 the Top SEO.

Review: I was sold on there SEO services for my business. The only problem is they used the wrong city for my SEO. They told me that it would cost more to change it. I am now 500+ into it for nothing. The thing that has made me take it to this level is. I have contacted them multiple times left messeges etc. They have told me they will have there [redacted] call me. He has not. They are avoiding me hoping to keep charging my credit card monthly.Desired Settlement: I have got nothing from them. They are unwilling to work with me or call me back. I just want my money back!

Business

Response:

We have spoken with the client and have resolved the matter, we have expanded his coverage area and keywords at no additional cost.

Review: We hired Innivative holdings Inc, billed by "To The Top SEO", for SEO web services only to be caught up in the run around being passed from one person to another to resolve or answer questions only to find out you were forward to another person to leave a voice mail or would call you back on issue. They call you only to harass you on telling you to stay with them and they cannot start project unless you had received postcard from [redacted] to initiate the process. When I said I had enough wasn't satisfied with conduct of business being unprofessional and not listening to client needs they started harassing me with phone calls telling me they wanted us to stay offering all these deals refused to give me my money back as promised in guarantee. Between me and my wife we have spoken to over eleven people who have done nothing. They call us from numerous phone numbers harnessing us to stay on board, I just want to get my full refund $299 plus 149 monthly feesDesired Settlement: Full refund $299 plus the monthly fee charged at 149 for probably April and May.

Review: I AM GETTING CHARGES FOR SERVICES THAT I DON'T GETDesired Settlement: I WANT ALL MONEY TO BE CREDITED BACK TO MY ACCOUNT

Business

Response:

This is the same customer complaint as [redacted]. After careful review of the allegations it appears there was a misunderstanding between the sales agent and the owners of EZ Cargo. Our review, included listening to the recorded confirmation call between our customer service agent and EZ Cargo. During the call it was clearly stated our services and the fees that will be charged. After meeting with the partner of EZ Cargo and explaining the work that was completed EZ Cargo decided to continue their services with Innovative Holdings Inc. As a business decision IHI has decided to refund the client $897 and reduce their monthly services fee.

Review: I was sold an SEO package by Innovative Holdings, under the agreement that my company would be listed on the first page of [redacted] for the complete term of my service, 12 months. I made the payment in full in March of 2014, for the amount of $1195.00. They did not communicate with me very well after the payment was made. At first they charged me an extra $100 and after trying to call a few times, with no luck of getting a hold of anyone, I sent an email to [redacted], who set up my account, and on March ** he emailed back and said he would credit the $100 back to my credit card, it didn't.

When my account was set up he told me it would take a few months to get everything up and running, so in early June I called to see how my SEO was coming along, because I hadn't heard anything since I provided them with my [redacted] pin number. After numerous attempts to call and get a status report I emailed [redacted] again and he said he would have the person in charge of my account call me back, no one did. I called [redacted] and he gave me a name and number to someone who was supposed to be in charge of my account so I called him a few times before I got a hold of his assistant who took a message and said he would call me back later that day, however after a few days I still hadn't heard from him. I called back a few more times receiving no answer, finally I was able to leave a voicemail message, but still didn't get a call back.

I then looked online and found another number and spoke with a lady that said after a few technical difficulties, they lost my [redacted] pin and needed me to verify it for them through [redacted], which I did and asked her why they didn't call or email me about it. She replied that she didn't know why I hadn't been contacted, but that she would personally handle it. I also brought to her attention that I was not receiving my monthly reports that I was told I would get, she then corrected my address that, even though I verified it when my account was set up and what they had repeated back to me was correct, it was in the system wrong. She said that I should have been receiving email reports, which I never have.

So, fast forward to this March and I receive a generic report from Innovative Holdings and decided to check for myself if my company was coming up on the first page with the key words they provided, however, it was not. I was to!d when I set up and paid them that it was guaranteed that I would be on the first page the whole 12 months that my account was up and running and that my 12 months did not start until August, because that is when they were supposed to have it going. I tried to call the number listed on my report, but there was no answer and no voice mailbox to leave a message, so I looked them up on the internet again and found another number, but there was no answer for that number either.

Yesterday, I was able to speak to [redacted] and asked her if I was supposed to be listed on the first page with their key words, why wasn't I there? She said that I was, however I was doing a search with their key words and I knew that I wasn't listed, as was promised. I informed her of this and she became rude and said that she would just give me 2 more months of service for free, but then said my service ended at the end of this month, even though they had stated when I signed up that my listing did not begin until August 2014 and my 12 months of service didn't begin until my company was listed. I then told her that if I can do a random search and not find my company on the first page as promised that it would be pointless to continue with another 2 months of not being listed as promised. I also don't believe that my company was listed the way it was promised this whole time, and I feel I should receive a refund. She then became more rude so I asked to speak with someone else, she transferred me to [redacted] who said he needed to get my file and he put me on hold. After a few minutes he tried to just hang up on me, the phone didn't hang up at first and he then proceeded to hang up again.

After being hung up on I contacted the Revdex.com, who said that Innovative Holdings has been revoked from the Revdex.com. Consumer affairs stated I needed an address for the company to file a complaint, so I called back and asked for the address, I was told that they could not give out their address! Sounded like I was being scammed to me, so I insisted and he asked his [redacted] and then gave me their address. I have not received a follow up call or email from them, insuring me that [redacted] meant to hang up on me and that they aren't concerned about their customers satisfaction.Desired Settlement: I would like to receive a refund. I do not believe that my company was listed as promised and I feel that the 3 reports I received out of 12 are either somehow doctored or falsely generated. Their customer service is horrible in my opinion, they do not value their customers and certainly do not stand up to their end of an agreement.

Review: On December **, 2014, I was contacted on a Saturday by a sales person offering SEO for my business web page. She informed me that this was the only slot left for mental health and that only for $229, my business would rank at the top of [redacted]. She also stated that after 3 months, the charge would be $129. On Monday, December **,2014, I contacted this business and canceled this transaction. The man answered the phone as "innovative Solutions", and agreed. On that date, December **, 2014 this business debited $229 from my Bank account. I attempted to call them on numerous occasions, and usually the message is "The users mailbox is not available at this time." I was in contact with them in February, 2015 by phone, and requested to talk to whoever was managing my account. I was told that a representative would call me back the next day, "once we find your account". No one called me back. On Feb. **, Mar. **, Apr. **, May **, and Jun **, 2015, this compant charged me $129 ea. month. First, they go by different names such as Innovative Websites, Innovative Holdings, Inc., Web Design and Web Marketing,and now, IHI WebDesign; Second, they breeched the verbal contract by debiting money from my account after they agreed to cancel; and, third, who ever heard of the voicemail message, "The users mailbox is not available at this time "? Also, when I did get through to them by phone, they did not look up my account, and did not return my call.Not only do I want all of my money returned because there was no SEO on my website ( according to [redacted] Analytics ) but I want payment for breech of contract and false advertisement.Desired Settlement: This company needs to refund all of the money I have paid to them. They need to stop falsifying their advertisement. They need to make and keep agreements. Being available to talk on the phone would be appropriate as would returning a phone call or email.

Review: We received a phone call from a man that identified himself as "[redacted]" we talked about past services and he said that Innovative can help get us listed on the first page of [redacted] searches. We received a phone call from the [redacted] and I provided basic business information - everything seemed to be OK, but we noticed we were not reaching the desired market so we called [redacted] - 7 times without so much as a returned phone call called "[redacted]" with the same lack of response. I kept call [redacted] was rather rude but agree to look at our area and call me back after 2 weeks of again no response.

Called [redacted] after several tries got him on November **, 2013 - his response was "Sweetheart you need to give it a few months" My response was "I don't want to hear it! [redacted] does not return phone calls and we are not getting the results promised." He said "Fine, I will refund the money, Good Bye!". To date the refund has not been processed.Desired Settlement: We just want the promised refund and we do not want to continue doing business with them.

Business

Response:

We have carefully reviewed the complaint. It appears Outdoor Services opened an account with Innovative Holdings Inc., to get them on the first page of [redacted] for a number of keywords. At the time of enrollment, they were informed the process can take 30-60 days. At Innovative Holdings Inc., when a client signs up with us we must verify their account with [redacted]. [redacted] will send a pin verification code to the client either through phone or US mail. Outdoor Services verified their account with our customer service team and their listing became active on [redacted]. Pursuant to our services agreement we got them onto the first page of [redacted] for eight(8) of their keywords in their service area. However, based upon the complaint of Outdoor Services we have decided to discontinue offering our services and issued a full refund in the amount of $199.99 to the client.

Review: I was told by innovative holdings inc. or IHI or [redacted] or [redacted] not to be confused with the real ([redacted]) which innovative holdings inc. stole there name. Would put me on the front page of [redacted] and build me a web site. After 4 months the web site is not finished and im not on the front page of [redacted] or even on the interenet.Desired Settlement: I would like my $199 refund that was paid to [redacted] on 12/**/2014.

Review: was contacted by 2 the top seo services that were never performed by innovative holdings inc. no changes in my business search engine optimization contractually promised, no reports received, no return call .now they say they are out of business. My business is guardian angel caskets, san antonio, texas. I paid $995 to be optimized on the internet under [redacted] listings.Lots of promises were made in email messages but none were delivered. may [redacted] money was taken from my debit master card with no results in what the company was supposed to do for me.phone number given to me was [redacted]. poc was [redacted]. another phone #is [redacted]. company states no refund policy but they never did any work for me, just took my moneyDesired Settlement: refund for failure to perform internet services as promised. from may 2015 to sep*,2015 no action to improve my exposure in [redacted] was performed

Business

Response:

The client has never been a client of Innovative Holdings Inc. He was a client of either Innovative Web Marketing Solutions are 2 The Top SEO.