Innovative Home Builders of North Florida

We at Innovative Home Builders of North Florida, Inc., are extremely sorry Mr [redacted] has had this issueAll of our homes are covered by a twelve month, limited builder’s warranty While we manage these warranties and try to resolve all claims in a timely fashion, this one was an exception Unfortunately, and at no fault of Mr [redacted] , the project manager failed to forward information regarding this issue to the proper staff at the time of his departure from the companyThrough natural circumstances of foundation settlement, tile can crack Mr [redacted] was incorrectly informed that the tile had been discontinued, the tile has not been discontinued and can be replaced We have explained that the tile may not match completely due to dye lot differences So, for this reason, Innovative Home Builders of North Florida, Inchas offered Mr [redacted] $1,towards the repair option of his choosing Mr [redacted] has repeatedly declined our offer However, the offer to replace the broken tile is currently still open for Mr [redacted] to accept We have given Mr [redacted] until October 15, to confirm with us which option he chooses to go with At that time, if no decision has been made, Innovative Home Builders will consider this warranty claim closed and satisfied.Below is a timeline with dates and correspondence between Mr [redacted] and Innovative Home Builders of North Florida, Inc August 2015: Buyer discussed with project manager at the time issue of cracked tiles in kitchen That project manager did not mention the problem and left company without fixing the tile issueAugust 2016: Buyer contacts IHB office to report his concerns that the tile issue as well as others have been addressed at his house IHB addressed all of the problems and fixed themRegarding the tile problem, IHB asked the original flooring company to go out and estimate what it would cost to repair the cracked tilesThis took several weeksAug17, 2016: Received quote to repair cracked tilesHowever, flooring company suggested that buyer Replace flooring in kitchen with same wood laminate that was in living area due to the fact that it would be virtually impossible to match tile dye lot and concerns were voiced that it may crack againReceived quote for replacement as wellAug25, 2016: Emailed buyer that IHB would pay $toward whichever buyer chose; repair or ReplacementAug12:03pm: Buyer declined offer and threatened further legal action in order to get this issue solved in a prompt mannerBuyer willing to settle for wood laminate installed OVER existing tile feeling that was least expensive route as this should be a warranty itemAug1:29pm: IHB replied that buyer was correct that fixing tile was a warranty item, but there would be no guarantee the tile would match existing tile if it was not part of original shipmentAug4:51pm: Buyer replied it was not his fault there was no extra matching tile and felt that IHB “bullying” him into having mis-matched tile in his homeBuyer felt that IHB should pay for placement of wood laminate over the existing tile for ENTIRE area that was currently tile which included dining area, pantry, and small hall in addition to kitchen