Innovative Merchant Solution

Review: A fax was sent on 7.31.13 with the content as follows:

"Cancellation of the contract was requested on July 6, 2011, although you kept on debiting my checking account until November, 2011, it stopped until last November 2012. My account has been debited by you for $12.95 a month without my authorization. It needs to be stopped.

Please stop executing unauthorized debiting immediately and refund me back a total of $155.40 ($12.95 times 12 months (3 months in 2011, 2 months in 2012 and 7 months in 2013 thru July so far)) within three days and stop the August debit immediately before further action has to be taken."

No response. So an email was sent to follow up on 8.6.13. On 8.13.13, [redacted] Merchant Service than asked for further information which is a signature for the request which I did on the same date 8.13.13. The content is as follows:

"A fax was sent on July 31, 2013 requesting a total of $155.40 for the months you have charged my account without my consent at $12.95/month for a total of 12 months. The 12 months consist of August thru October in 2011; November and December in 2012; and January thru July, 2013. I had already requested for the cancelation of this account way back on July 6, 2011. A email was also received for the updates. However, I am shocked to find out later you started charging my account again starting November of 2012.

Due to this practice of yours, a stop payment of $35 had to be placed in order to stop you from making further damage to my account. Therefore, an email sent to you on August 6, 2013 had requested the $35 service fee charged by [redacted] to be reimbursed as well. In total, I am requesting for a total of $190.40 reimbursed back."

On 8.10.13, an email was sent to me stating the merchant account has been closed. However, the request was placed and agreed on back on July 6, 2011, so I further requested for reimbursement on 9.4.13, 9.26.14, and 1.23.14. No response nor any reimbursement at all.

Their unauthorized use to debit my bank account has cost me monetary value of $155.40, not to mention the stress and frustration it has caused. I can now only resort to your help. Thank you.Desired Settlement: Refund for the amount requested. No further action will be pursued for unauthorized charges if the result is reached.