Initial Business Response / [redacted] (1000, 10, 2015/12/01) */ Description of events: 9/28/- The customer dropped off four angle-top vertical blinds with broken carriers and gears; customer said they were Hunter Douglas blinds 9/- We ordered genuine Hunter Douglas replacement components (invoice attached) 10/- We received replacement components 10/- We called the customer to inform him that we were unable to fix the blindsCustomer gave approval for us to ship back to Hunter Douglas, we quoted the customer $for these repairsHunter Douglas generated repair order [redacted] (copy attached) with estimated ship date of 10/ 10/- Hunter Douglas ordered replacement components 10/- We contacted Hunter Douglas for a status update 10/- We received status update from Hunter Douglas 10/- Hunter Douglas informed our repair department that they could not repair the blinds because they were manufactured in by Colorel Corp which is a different brand and "was never an independent fab(ricator) for Hunter Douglas"(See Hunter Douglas' internal notes for RGA# XXXXXXXX for more information) 10/- We left a message for the customer stating that Hunter Douglas could not fix the Colorel blinds 11/- The customer picked up his blinds from our showroomHe was very upset and expressed his opinion that our repair department and Hunter Douglas' repair department didn't know how to fix his blindsWe did not charge the customer anything and we gave him the components, that we purchased for his blinds, for freeHe left our showroom with the blinds and components without having paid anything 11/- We received a voicemail from the customer in regards to some new components he would like to order for his blinds and he stated at that he would repair the blinds himself 11/- I returned the customer's call to let him know we could not sell those components to him because our repair department did not believe they would work with his Colorel blindsI recommended a website that sells blind components directly to the customer, but he was not interested To address the customers desired resolutions directly: I want two things from Innovative Openings: A statement admitting to ordering the wrong part Innovative Openings' repair department ordered the incorrect parts for these vertical blinds; we ordered Hunter Douglas components, but these are Colorel blinds In light of keeping my blinds for weeks, damaging my blinds, and impugning my intelligence, FREE repair of the vertical blinds using PCH# [redacted] carriers Unfortunately, Innovative Openings cannot order replacement components for these blinds as Colorel went out of business in Any attempt at fixing these blinds would be fruitless since Colorel components are no longer availablePCN# [redacted] is a Hunter Douglas part and therefore will not work with Colorel blinds At this point the customer has his blinds and we have not charged for any service Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reviewed the response to Revdex.com Complaint Case# XXXXXXXX by Innovative Openings, Incdated 12/1/and find it unsatisfactoryThe length to which Innovative Openings has gone to avoid admitting that they ordered the wrong replacement carriers for my vertical blinds is astounding and infuriating Referring to the Hunter Douglas invoice dated 10/5/2015, supplied by Innovative Openings in their response to this complaint, Innovative Openings ordered "CARRIER 3.25in PERMALIGN REG DRAW" carriersThe part number of these carriers is PCN# HS0503A, as shown in the attached pictureThe picture shows: 1) my original carriers (to be replaced) PCN# HS0509A Center draw carriers 2) the replacement carriers ordered by Innovative Openings PCN# HS0503A REGULAR draw carriers 3) the Hunter Douglas PermAlign replacement parts list It doesn't take a rocket scientist to see HS0503A and HS0509A are different carriersIt is hard to believe that Innovative Openings' repair department can't tell the difference between regular draw carriers and center draw carriersWhy can't Innovative Openings just admit to making the simple error of ordering regular draw carriers instead of center draw carriers? There are several misstatements in Innovative Openings' responseBut I will just address the last two sentences; namely, "PCN# HS0509A is a Hunter Douglas part and therefore will not work with Colorel blindsAt this point the customer has his blinds and we have not charged for any service." I have personally ordered a few PCN# HS0509A center draw carriers directly from Hunter Douglas and installed them in my blindsThey work fine! I DO NOT HAVE MY BLINDS! As I stated in my original complaint, of the original HS0509A carriers were lost by Innovative Openings repair departmentThey have still not found or replaced these parts At this point I have no confidence in Innovative Openings repair department's ability to repair anythingI'll settle for them just sending me the HS0509A parts and I will do the work myself Final Business Response / [redacted] (4000, 23, 2015/12/29) */ Estimated arrival date is the week of the 7th (January)We do not need part # [redacted] returned Final Consumer Response / [redacted] (4200, 25, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) OkI will update this complaint when the parts arrive For the record, Innovative Openings waited from Decuntil the week of Decto place this order with Hunter DouglasThis 3-week delay by Innovative Openings is inexcusable for a business which cares about it's reputation and a satisfactory resolution
Initial Business Response / [redacted] (1000, 10, 2015/12/01) */ Description of events: 9/28/- The customer dropped off four angle-top vertical blinds with broken carriers and gears; customer said they were Hunter Douglas blinds 9/- We ordered genuine Hunter Douglas replacement components (invoice attached) 10/- We received replacement components 10/- We called the customer to inform him that we were unable to fix the blindsCustomer gave approval for us to ship back to Hunter Douglas, we quoted the customer $for these repairsHunter Douglas generated repair order [redacted] (copy attached) with estimated ship date of 10/ 10/- Hunter Douglas ordered replacement components 10/- We contacted Hunter Douglas for a status update 10/- We received status update from Hunter Douglas 10/- Hunter Douglas informed our repair department that they could not repair the blinds because they were manufactured in by Colorel Corp which is a different brand and "was never an independent fab(ricator) for Hunter Douglas"(See Hunter Douglas' internal notes for RGA# XXXXXXXX for more information) 10/- We left a message for the customer stating that Hunter Douglas could not fix the Colorel blinds 11/- The customer picked up his blinds from our showroomHe was very upset and expressed his opinion that our repair department and Hunter Douglas' repair department didn't know how to fix his blindsWe did not charge the customer anything and we gave him the components, that we purchased for his blinds, for freeHe left our showroom with the blinds and components without having paid anything 11/- We received a voicemail from the customer in regards to some new components he would like to order for his blinds and he stated at that he would repair the blinds himself 11/- I returned the customer's call to let him know we could not sell those components to him because our repair department did not believe they would work with his Colorel blindsI recommended a website that sells blind components directly to the customer, but he was not interested To address the customers desired resolutions directly: I want two things from Innovative Openings: A statement admitting to ordering the wrong part Innovative Openings' repair department ordered the incorrect parts for these vertical blinds; we ordered Hunter Douglas components, but these are Colorel blinds In light of keeping my blinds for weeks, damaging my blinds, and impugning my intelligence, FREE repair of the vertical blinds using PCH# [redacted] carriers Unfortunately, Innovative Openings cannot order replacement components for these blinds as Colorel went out of business in Any attempt at fixing these blinds would be fruitless since Colorel components are no longer availablePCN# [redacted] is a Hunter Douglas part and therefore will not work with Colorel blinds At this point the customer has his blinds and we have not charged for any service Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reviewed the response to Revdex.com Complaint Case# XXXXXXXX by Innovative Openings, Incdated 12/1/and find it unsatisfactoryThe length to which Innovative Openings has gone to avoid admitting that they ordered the wrong replacement carriers for my vertical blinds is astounding and infuriating Referring to the Hunter Douglas invoice dated 10/5/2015, supplied by Innovative Openings in their response to this complaint, Innovative Openings ordered "CARRIER 3.25in PERMALIGN REG DRAW" carriersThe part number of these carriers is PCN# HS0503A, as shown in the attached pictureThe picture shows: 1) my original carriers (to be replaced) PCN# HS0509A Center draw carriers 2) the replacement carriers ordered by Innovative Openings PCN# HS0503A REGULAR draw carriers 3) the Hunter Douglas PermAlign replacement parts list It doesn't take a rocket scientist to see HS0503A and HS0509A are different carriersIt is hard to believe that Innovative Openings' repair department can't tell the difference between regular draw carriers and center draw carriersWhy can't Innovative Openings just admit to making the simple error of ordering regular draw carriers instead of center draw carriers? There are several misstatements in Innovative Openings' responseBut I will just address the last two sentences; namely, "PCN# HS0509A is a Hunter Douglas part and therefore will not work with Colorel blindsAt this point the customer has his blinds and we have not charged for any service." I have personally ordered a few PCN# HS0509A center draw carriers directly from Hunter Douglas and installed them in my blindsThey work fine! I DO NOT HAVE MY BLINDS! As I stated in my original complaint, of the original HS0509A carriers were lost by Innovative Openings repair departmentThey have still not found or replaced these parts At this point I have no confidence in Innovative Openings repair department's ability to repair anythingI'll settle for them just sending me the HS0509A parts and I will do the work myself Final Business Response / [redacted] (4000, 23, 2015/12/29) */ Estimated arrival date is the week of the 7th (January)We do not need part # [redacted] returned Final Consumer Response / [redacted] (4200, 25, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) OkI will update this complaint when the parts arrive For the record, Innovative Openings waited from Decuntil the week of Decto place this order with Hunter DouglasThis 3-week delay by Innovative Openings is inexcusable for a business which cares about it's reputation and a satisfactory resolution