Owner Ana has ignored all of our requests for the return of our house keyServices were terminated on 5/4/after a the second no-show for a scheduled cleaningOn 5/3/2018, Quality Cleaning Services was scheduled to arrive around 11:00AM Around 1:00PM, my husband asked *** if they were still comingShe sent a text of apology saying she should be at our home about 1:30PMAt 2:00PM, my husband asked Ana if she was in fact on her wayShe replied, saying she's "minutes away" and would be at our home shortlyAt 4:00PM, Ana still didn't showAfter my work day, I sent Ana text and called, saying if they didn't show on 5/4/18, we want to terminate the serviceSince that day, I have asked multiple times for the return of my house keyAna has chosen to ignore my calls and text, and still has my house keyIn addition, the service frequently forgot to clean my laundry room, broke a figure in my home without leaving a note or apology, and arrived late multiple times
Owner Ana has ignored all of our requests for the return of our house keyServices were terminated on 5/4/after a the second no-show for a scheduled cleaningOn 5/3/2018, Quality Cleaning Services was scheduled to arrive around 11:00AM Around 1:00PM, my husband asked *** if they were still comingShe sent a text of apology saying she should be at our home about 1:30PMAt 2:00PM, my husband asked Ana if she was in fact on her wayShe replied, saying she's "minutes away" and would be at our home shortlyAt 4:00PM, Ana still didn't showAfter my work day, I sent Ana text and called, saying if they didn't show on 5/4/18, we want to terminate the serviceSince that day, I have asked multiple times for the return of my house keyAna has chosen to ignore my calls and text, and still has my house keyIn addition, the service frequently forgot to clean my laundry room, broke a figure in my home without leaving a note or apology, and arrived late multiple times