Revdex.com:I have received the response from Beeler PropertiesI am glad they are returning my security deposit, but this is far from being resolved They have not addressed the charges they are charging me for damagesBut, most importantly, as stated under Sec LIABILITY OF LANDLORD:(a) A landlord who in bad faith retains a security deposit in violation of this subchapter is liable for an amount equal to the sum of $100, three times the portion of the deposit wrongfully withheld, and the tenant’s reasonable attorney’s fees in a suit to recover the deposit.(b) A landlord who in bad faith does not provide a written description and itemized list of damages and charges in violation of this subchapter: (1) forfeits the right to withhold any portion of the security deposit or to bring suit against the tenant for damages to the premises; and (2) is liable for the tenant's reasonable attorney's fees in a suit to recover the deposit.(c) In an action brought by a tenant under this subchapter, the landlord has the burden of proving that the retention of any portion of the security deposit was reasonable.(d) A landlord who fails either to return a security deposit or to provide a written description and itemization of deductions on or before the 30th day after the date the tenant surrenders possession is presumed to have in bad faith.Regarding this law, I surrendered the keys to apartment number on January 16, They had within on the 30th day to return my security deposit or a letter with the itemization of damages for with holding itI called the front office on the 31st day to ask about my security depositI spoke to Courtney Carter over the phone and she did not know why I had not received anything from themShe told me she would talk to the manager, Terri and Corporate and get back to meCourtney did get back with me on it and informed me of the damagesThis was my response to those damages: Two bedroom mirror closet doors that were not in the apartment.My response: I moved into apartment # on March 1, I needed a bedroom apartment, because I was having a babyOnce she was born and began to crawl, she kept pushing on the mirror doorsIt became a safety issueSo, I called the front office and requested they send someone out to remove themAs first, they didn't want to do it, but expressed my concern and told them if the mirrors fall on her and injured her, it would become a legal issueThey finally agreed and created a work orderOne of the maintenance guys came out and removed themWhat they did with them from there, it is not my responsibility to keep up with thatIf they go back into their records and look through all of the work orders they ever created for apartment # during the year of 2010, they would see that. Damage to the tile in the bathroom and kitchen look as though a pet damaged them; not like wear and tear which is normally just peeling.My response: Really? StrangeI called corporate office two years ago and reported the tile and the carpet was coming up, but they only addressed the carpet, but not the tileThey told me over the phone, they could only restretch the carpet, but never addressed the tileThe tile was already like that before the dog stayed thereI only had him for daysI watched him for a friend who had to leave suddenly out of town for a family emergency, and the dog was very old and slept all day and nightAlso, if you go to HUD' S website, you can find a page that shows what is considered wear and tearThe life expectancy of tile in an apartment is yearsI lived in that apartment for seven yearsThe same tile was there when I moved inThey were notified about the tile coming up, but never made an attempt to replace any of it as long I lived thereTherefore, it is wear and tear The bathroom countertop has a large stain covering the area between both sinks; the countertops had to be resurfaced to cover the damage.My response: That (very large, orange)stain was pre-existingI viewed that apartment before I agreed to take itI told the office in person about the stain and they told me they were aware of it and to write down on my inspection report, so I did and turned it inThey need to go through their records and review that inspection reportI noted I and it was turned in in March of 2010.In addition, I have spoken to a representive at the Houston Apartment Association, at the Revdex.com, including a Landlord Tenant AttorneyAll have advised me that Beeler Properties are in violation for not returning my security deposit or sending me a letter itemizing the damages they are withholding it for on or before the 30th day after I surrendered the keysI surrendered the keys on January 16, I did not receive the letter they sent until February 25, The envelope was post dated on January 23, If you do the math, you will notice I did not receive that letter until days laterTherefore, they forfeited any/all charges for any damages. The ***, the Revdex.com and the Landlord Tenant Lawyer all advised me to send a security deposit demand letter, including a request for a copy of my inspection report for my move in for and copies of any/ all work orders they created for apartment number beginning March to December The attorney advised me that they should still have those records and are required to send them to me upon my requestI sent the first letter certified on March 6, only to have it returned undeliveredI have also attached copies of all the documents I sent them with this emailI called the *** to get the correct address and it was mailed out to them again on March 17, 2017.I will also, be requesting a copy of my inspection report for apartment # I made the mistake of trusting them last time, but I learned a very hard lesson and I won't do it againI did discover more damages upon moving in that I did not include of my inspection report, because I had already turned it inOne of the damages was on the bath tub in the master bathroom that someone tried to cover up with paint, but the paint faded.But there are more and I did take pictures and it shows the date and time that I took themI am now requesting that they repair a lot of these damages, so I don't get blamed again for someone else's damagesThey do need to make a major repair to the back part of the bathroom counter underneath the sinkIt has mold on itI have pictures of that as well.Thank you!*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I believe this business could care less if I am satisfied They run a large sales operation anyway so who cares if I am happy or not Do not show that I am happy by withdrawing my complaint I am not happy I am simply going to exercise my option of filing a complaint in another venue.I will have to move from this complex because of this dishonesty.Sincerely*** ***
To Whom It May Concern:I am in receipt of your first email May 1, 2015. Please note this went to the property level and I never received an email until May 1, 2015. This response is in reference to the complaint dated 4/19/2015.We attempted to tow Mr. [redacted] vehicle that...
was inoperable and had not moved for weeks. We stickered it with a 10 day+ notice (stickered on 4/1 to be towed on 4/11) due to being inoperable (not moving). Parking is very tight in that area due to high occupancy and we have had numerous complaints. During the time it was stickered, there was no response from Mr. [redacted] (nor did he have this car registered with our office). We contacted our towing company to tow the vehicle (set for April 16, 2015 to tow, but later the company rescheduled on April 18th). When the towing truck arrived and was about to lift the vehicle, Mr. [redacted] showed up and indicated we were violating the law and he would not allow the towing company to tow. He said the vehicle was drivable/operable and laid in front of the wrecker truck. He claimed he had been out of town and claimed it was never stickered. That is not true and we have multiple witnesses to this fact. He contacted the police. The Police showed up, and acknowledged management nor the towing company did anything wrong. The Towing Company dropped the vehicle and instead of charging him for picking up car at impound, he only charged him $80. We have been in business over 45 years and have conducted business in the utmost professional and ethical manner. Towing signs are posted in the entrance and exit areas. Also per paragraph 21 of the [redacted] Lease states "PARKING. We may regulate the time, manner, and place of parking all cars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehicles. Motorcycles or motorized bikes may not be parked inside an apartment or on sidewalks, under stairwells, or in handicapped parking areas. We may have unauthorized or illegally parked vehicles towed or booted according to state law at the owner or operator's expense at any time if it: 1) has a flat tire or is otherwise inoperable."We strive to treat all residents consistent. Therefore, we feel we have not violated any law and were just conducting business according to policy. If there are further questions or you need additional assistance, please do not hesitate to contact me.Sincerely,[redacted]Director, HRe have been in business over 45 years and have conducted business in the utmost professional and ethical manner.
Revdex.com:I have received the response from Beeler PropertiesI am glad they are returning my security deposit, but this is far from being resolved They have not addressed the charges they are charging me for damagesBut, most importantly, as stated under Sec LIABILITY OF LANDLORD:(a) A landlord who in bad faith retains a security deposit in violation of this subchapter is liable for an amount equal to the sum of $100, three times the portion of the deposit wrongfully withheld, and the tenant’s reasonable attorney’s fees in a suit to recover the deposit.(b) A landlord who in bad faith does not provide a written description and itemized list of damages and charges in violation of this subchapter: (1) forfeits the right to withhold any portion of the security deposit or to bring suit against the tenant for damages to the premises; and (2) is liable for the tenant's reasonable attorney's fees in a suit to recover the deposit.(c) In an action brought by a tenant under this subchapter, the landlord has the burden of proving that the retention of any portion of the security deposit was reasonable.(d) A landlord who fails either to return a security deposit or to provide a written description and itemization of deductions on or before the 30th day after the date the tenant surrenders possession is presumed to have in bad faith.Regarding this law, I surrendered the keys to apartment number on January 16, They had within on the 30th day to return my security deposit or a letter with the itemization of damages for with holding itI called the front office on the 31st day to ask about my security depositI spoke to Courtney Carter over the phone and she did not know why I had not received anything from themShe told me she would talk to the manager, Terri and Corporate and get back to meCourtney did get back with me on it and informed me of the damagesThis was my response to those damages: Two bedroom mirror closet doors that were not in the apartment.My response: I moved into apartment # on March 1, I needed a bedroom apartment, because I was having a babyOnce she was born and began to crawl, she kept pushing on the mirror doorsIt became a safety issueSo, I called the front office and requested they send someone out to remove themAs first, they didn't want to do it, but expressed my concern and told them if the mirrors fall on her and injured her, it would become a legal issueThey finally agreed and created a work orderOne of the maintenance guys came out and removed themWhat they did with them from there, it is not my responsibility to keep up with thatIf they go back into their records and look through all of the work orders they ever created for apartment # during the year of 2010, they would see that. Damage to the tile in the bathroom and kitchen look as though a pet damaged them; not like wear and tear which is normally just peeling.My response: Really? StrangeI called corporate office two years ago and reported the tile and the carpet was coming up, but they only addressed the carpet, but not the tileThey told me over the phone, they could only restretch the carpet, but never addressed the tileThe tile was already like that before the dog stayed thereI only had him for daysI watched him for a friend who had to leave suddenly out of town for a family emergency, and the dog was very old and slept all day and nightAlso, if you go to HUD' S website, you can find a page that shows what is considered wear and tearThe life expectancy of tile in an apartment is yearsI lived in that apartment for seven yearsThe same tile was there when I moved inThey were notified about the tile coming up, but never made an attempt to replace any of it as long I lived thereTherefore, it is wear and tear The bathroom countertop has a large stain covering the area between both sinks; the countertops had to be resurfaced to cover the damage.My response: That (very large, orange)stain was pre-existingI viewed that apartment before I agreed to take itI told the office in person about the stain and they told me they were aware of it and to write down on my inspection report, so I did and turned it inThey need to go through their records and review that inspection reportI noted I and it was turned in in March of 2010.In addition, I have spoken to a representive at the Houston Apartment Association, at the Revdex.com, including a Landlord Tenant AttorneyAll have advised me that Beeler Properties are in violation for not returning my security deposit or sending me a letter itemizing the damages they are withholding it for on or before the 30th day after I surrendered the keysI surrendered the keys on January 16, I did not receive the letter they sent until February 25, The envelope was post dated on January 23, If you do the math, you will notice I did not receive that letter until days laterTherefore, they forfeited any/all charges for any damages. The ***, the Revdex.com and the Landlord Tenant Lawyer all advised me to send a security deposit demand letter, including a request for a copy of my inspection report for my move in for and copies of any/ all work orders they created for apartment number beginning March to December The attorney advised me that they should still have those records and are required to send them to me upon my requestI sent the first letter certified on March 6, only to have it returned undeliveredI have also attached copies of all the documents I sent them with this emailI called the *** to get the correct address and it was mailed out to them again on March 17, 2017.I will also, be requesting a copy of my inspection report for apartment # I made the mistake of trusting them last time, but I learned a very hard lesson and I won't do it againI did discover more damages upon moving in that I did not include of my inspection report, because I had already turned it inOne of the damages was on the bath tub in the master bathroom that someone tried to cover up with paint, but the paint faded.But there are more and I did take pictures and it shows the date and time that I took themI am now requesting that they repair a lot of these damages, so I don't get blamed again for someone else's damagesThey do need to make a major repair to the back part of the bathroom counter underneath the sinkIt has mold on itI have pictures of that as well.Thank you!*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I believe this business could care less if I am satisfied They run a large sales operation anyway so who cares if I am happy or not Do not show that I am happy by withdrawing my complaint I am not happy I am simply going to exercise my option of filing a complaint in another venue.I will have to move from this complex because of this dishonesty.Sincerely*** ***
To Whom It May Concern:I am in receipt of your first email May 1, 2015. Please note this went to the property level and I never received an email until May 1, 2015. This response is in reference to the complaint dated 4/19/2015.We attempted to tow Mr. [redacted] vehicle that...
was inoperable and had not moved for weeks. We stickered it with a 10 day+ notice (stickered on 4/1 to be towed on 4/11) due to being inoperable (not moving). Parking is very tight in that area due to high occupancy and we have had numerous complaints. During the time it was stickered, there was no response from Mr. [redacted] (nor did he have this car registered with our office). We contacted our towing company to tow the vehicle (set for April 16, 2015 to tow, but later the company rescheduled on April 18th). When the towing truck arrived and was about to lift the vehicle, Mr. [redacted] showed up and indicated we were violating the law and he would not allow the towing company to tow. He said the vehicle was drivable/operable and laid in front of the wrecker truck. He claimed he had been out of town and claimed it was never stickered. That is not true and we have multiple witnesses to this fact. He contacted the police. The Police showed up, and acknowledged management nor the towing company did anything wrong. The Towing Company dropped the vehicle and instead of charging him for picking up car at impound, he only charged him $80. We have been in business over 45 years and have conducted business in the utmost professional and ethical manner. Towing signs are posted in the entrance and exit areas. Also per paragraph 21 of the [redacted] Lease states "PARKING. We may regulate the time, manner, and place of parking all cars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehicles. Motorcycles or motorized bikes may not be parked inside an apartment or on sidewalks, under stairwells, or in handicapped parking areas. We may have unauthorized or illegally parked vehicles towed or booted according to state law at the owner or operator's expense at any time if it: 1) has a flat tire or is otherwise inoperable."We strive to treat all residents consistent. Therefore, we feel we have not violated any law and were just conducting business according to policy. If there are further questions or you need additional assistance, please do not hesitate to contact me.Sincerely,[redacted]Director, HRe have been in business over 45 years and have conducted business in the utmost professional and ethical manner.