To Whom It May Concern:I am in receipt of your first email May 1, Please note this went to the property level and I never received an email until May 1, This response is in reference to the complaint dated 4/19/2015.We attempted to tow Mr [redacted] vehicle that was inoperable and had not moved for weeks We stickered it with a day+ notice (stickered on 4/to be towed on 4/11) due to being inoperable (not moving) Parking is very tight in that area due to high occupancy and we have had numerous complaints During the time it was stickered, there was no response from Mr [redacted] (nor did he have this car registered with our office) We contacted our towing company to tow the vehicle (set for April 16, to tow, but later the company rescheduled on April 18th)When the towing truck arrived and was about to lift the vehicle, Mr [redacted] showed up and indicated we were violating the law and he would not allow the towing company to tow He said the vehicle was drivable/operable and laid in front of the wrecker truck He claimed he had been out of town and claimed it was never stickered That is not true and we have multiple witnesses to this factHe contacted the police The Police showed up, and acknowledged management nor the towing company did anything wrong The Towing Company dropped the vehicle and instead of charging him for picking up car at impound, he only charged him $ We have been in business over years and have conducted business in the utmost professional and ethical manner Towing signs are posted in the entrance and exit areas Also per paragraph of the [redacted] Lease states "PARKING We may regulate the time, manner, and place of parking all cars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehicles Motorcycles or motorized bikes may not be parked inside an apartment or on sidewalks, under stairwells, or in handicapped parking areas We may have unauthorized or illegally parked vehicles towed or booted according to state law at the owner or operator's expense at any time if it: 1) has a flat tire or is otherwise inoperable."We strive to treat all residents consistent Therefore, we feel we have not violated any law and were just conducting business according to policy If there are further questions or you need additional assistance, please do not hesitate to contact me.Sincerely, [redacted] Director, HRe have been in business over years and have conducted business in the utmost professional and ethical manner
To Whom It May Concern:I am in receipt of your first email May 1, Please note this went to the property level and I never received an email until May 1, This response is in reference to the complaint dated 4/19/2015.We attempted to tow Mr [redacted] vehicle that was inoperable and had not moved for weeks We stickered it with a day+ notice (stickered on 4/to be towed on 4/11) due to being inoperable (not moving) Parking is very tight in that area due to high occupancy and we have had numerous complaints During the time it was stickered, there was no response from Mr [redacted] (nor did he have this car registered with our office) We contacted our towing company to tow the vehicle (set for April 16, to tow, but later the company rescheduled on April 18th)When the towing truck arrived and was about to lift the vehicle, Mr [redacted] showed up and indicated we were violating the law and he would not allow the towing company to tow He said the vehicle was drivable/operable and laid in front of the wrecker truck He claimed he had been out of town and claimed it was never stickered That is not true and we have multiple witnesses to this factHe contacted the police The Police showed up, and acknowledged management nor the towing company did anything wrong The Towing Company dropped the vehicle and instead of charging him for picking up car at impound, he only charged him $ We have been in business over years and have conducted business in the utmost professional and ethical manner Towing signs are posted in the entrance and exit areas Also per paragraph of the [redacted] Lease states "PARKING We may regulate the time, manner, and place of parking all cars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehicles Motorcycles or motorized bikes may not be parked inside an apartment or on sidewalks, under stairwells, or in handicapped parking areas We may have unauthorized or illegally parked vehicles towed or booted according to state law at the owner or operator's expense at any time if it: 1) has a flat tire or is otherwise inoperable."We strive to treat all residents consistent Therefore, we feel we have not violated any law and were just conducting business according to policy If there are further questions or you need additional assistance, please do not hesitate to contact me.Sincerely, [redacted] Director, HRe have been in business over years and have conducted business in the utmost professional and ethical manner