Innovative Pools & Spas

To whom it may concern,This complaint seem to cover quite a bit of issues and I will do my best to address them in a suitably brief manor.  First, it would be nice if we were told that there were continuing issues with any part of the pool, we were under the impression these issued had been...

resolved.  We have built over 1000 pools in the Austin area and we do our best to make everyone happy no matter how difficult the atmosphere is.  Secondly this pool was never paid in full, and final invoice amount were discussed.  On to the issues: The overflow pipe that was used for the pool is a standard 3/4" line that fits into the manufactured fitting in the skimmer.  It is fairly common for these drains to get a bit of debris (leaves, bugs, ect.) from the pool side as they are located above the skimmer basket.  Once you clear them from the outgoing side, if they have become clogged, the drain will function correctly again as demonstrated.  I can only assume the "couple days of heavy rain" was one of the record breaking deluge's that made everyone's pool overflow (along with flooding out some neighborhoods and taking out bridges).  We would be happy to install a different drain line under the coping on the back side of the pool. As indicated by the complaint, this house is build on very difficult soil conditions that we took in to account with the pool and deck construction.  I believe we did dowel into the house for additional stability prior to pouring the pool patio.  We did replace some stones on the pool patio (along with some on the house patio that we did not pour) and there were only tin hairline separations on the pool patio and on the house slab (as there are in any concrete foundations house or patio).  It is unfortunate that the homeowner did not contact us to let our masons replace the stones.  Paying a ridiculous amount to replace some stones does not mean they were mortared on to the concrete any better, we have some of the best masons in the business and could have done that work for under $1000.  It also seems that most of the stone issues were caused by someone else drilling holes into the patio and injecting a foreign material into the substrate.  We have no idea what it was, we were not consulted prior to this action being taken, and can not warranty any issues that could be a result of this.  I am not sure why the stones were not removed for inspection prior to hammering holes all over the place?  If we were given the opportunity to fix these issues (even though we are still have not been paid in full) I believe this could have been avoided.  We are still willing to help with any viable issues that may come up along the way as we take pride in the fact that we get our pools by referral only  strive to make everyone as happy as possible.