Innovative Security Solutions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Verbal response:Innovative Security Solutions states the consumer was not able to schedule the classes, although multiple attempts were made to accommodate the consumers scheduleInnovative Security Solutions would like to schedule the consumer, however, the consumer refuses to attendInnovative Security Solutions requests the consumer please contact them to either receive a refund or schedule the classes.Andrew S*Owner

Mr***’s lies are exhaustingMr*** was ejected from the 3rd Day of Class because of his poor attitude. As a Law Enforcement Firearms Instructor, I have been recognized by the State of New Mexico to Firearms Certify those with above minimum attitude and competency who won’t be a Safety Risk to the public. Mr*** did not fall into that categoryAs a policy, we do not give refunds to those who are ejected from Class because it was their choice to have the actions / attitude that prevented them from continuing forward with the Training. Also, we do not “sell Certifications”; We sell our time. If a Student does not Qualify after our attempts to assist the Student, that does not entitle them to a refundHowever, because I never want to deal with Mr*** again, I will give a 33% refund ($55) for the one day that he did not attend Training and that is as far as I will go

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Unfortunately, I do remember Mr. [redacted] quite well.  The reason for me remembering him is because he was the most disruptive, arrogant, obstinate Student I have ever had. It is not surprising that he felt that I was picking on him when he made his “joke” about Glock pistols, for he had been...

texting on his phone during the Class when I had already made a humorous reference about how we all have those one or two friends think they know everything, who will get us into trouble and we should never listen to them (to which the other Student had chuckled over at the time).  I then repeated the joke, with emphasis, to try to get him to remember what I’d said and to illustrate that I had already talked about people believing that some pistols are superior to others. Mr. [redacted] may have felt singled out on some of my comments throughout the 2 days of the Classroom, but when there are only two Students in the Class, one of them will get 50% of my attention and eye-contact.  I never had any issues with the other Student, who expressed to me, during a break, that he didn’t understand why I was allowing Mr. [redacted] to remain in the Class. During a portion of the Class where I was explaining how to legally defend themselves after a shooting, Mr. [redacted] was, again, openly texting on his phone.  When I asked him to put his phone away, he stated, “Why?! I’m not learning anything…”.  I was appalled and insulted, but I kept my composure and, in an attempt to get him to pay attention to this extremely important part of the Class, I stated, “There is a test at the end of the Class that you need to pass.”  I resumed speaking about the section and Mr. [redacted] interrupted on multiple occasions, asking, “Is this going to be on the test?”  I will not deny that his arrogance and obstinacy left me incredibly irritated, but instead of ejecting him from the Class, I continued to attempt to find a way to engage Mr. [redacted] to be able to teach him.  When Mr. [redacted] had questions, he would blurt them out, no matter how many times I told him to raise his hand if he had a question or a comment.  I answered each of Mr. [redacted]’s question; albeit, maybe not at the immediate moment that he asked them, but when they fell into the Curriculum because I was attempting to stay focused on the Lecture Topics so that the Class could progress in a timely, organized manner. At no time throughout any of the Class (or any other Classes, for that matter) was I once unsafe towards Mr. [redacted] or any of my other Students, no matter what Mr. [redacted] attempts to state or imply. The final straw of my willingness to deal with Mr. [redacted] and his poor attitude came while we were at the Range on the third day of Class.  There was a total of 3 Students at the Range, including Mr. [redacted], plus myself and Miss Bobi D[redacted], the Innovative Security Solutions’ Administrative Lead.  During the Safety Briefing, Mr. [redacted] was, yet again, openly texting on his phone.  I, again, told him to put his phone away and, for a second time, he responded, “Why?! I’m not learning anything…”.  I was not going to allow a Student to miss the Safety Briefing, so I told him to put the phone in his pocket.  He responded, “Let me finish this conversation.”  “No,” I said, “Put your phone in your pocket.”  “I will in a minute…”  I was beginning to see how he was going to be a Safety problem on the Range by not being willing to follow simple instructions prior to then and told him one last time to put his phone in his pocket.  Through an act that can only be described as ‘compliant defiance’, he said, “Fine” and stuck his phone into his waistband.  Knowing where his defiant attitude could lead while on the Range with people’s Safety at risk if I didn’t not get the situation under control immediately, I told him, “No, put it in your pocket!”  He stated, “I put it away” while smirking at me.  I responded, “That’s enough.  Put it in your car…”  He stated, “Fine, I’ll put it in my pocket…”  “No,” I replied, “Put it in your car.”  He put the phone in his pocket and said, “Look!  It’s in my pocket.”  I had had enough of his obstinacy and arrogance and could not continue to take time away from other Students then or in the near future.  I told him, “That’s it.  I’ve had enough… Go home.  You’re done for the day.  You can come back in two weeks, once your attitude has changed, and try again.”  His response was, “Fine, I’ll put it in my car…” and began to walk to his vehicle.  I followed him towards his vehicle and told him, again, that he was done for the day and that he could come back in two weeks with the next Class once his attitude changed, then walked back to the rest of the Students where I resumed the Safety Briefing.  As Mr. [redacted] drove past us, he was yelling, “[redacted]!!! …You White, Cracker, piece of [redacted]!!” --- Below is the commentary from Miss D[redacted], the Administrative Lead: I remember Mr. [redacted] as being a most annoying, discourteous, and arrogant student.  I was in the classroom on the second day of class and Mr. [redacted] was not paying attention to Instructor S[redacted], constantly playing on his phone.  Instructor S[redacted] repeatedly told him that what he was saying was important to a Security Officer if he or she were involved in a shooting and the only concern it was to Mr. [redacted] was whether or not it was on the test. I was also there on Range Day and during the Safety Briefing, Mr. [redacted] was again playing on his phone, not paying attention to the Safety Rules and Regulations.  Over and over again Instructor S[redacted] told him to put his phone in his pocket, Mr. [redacted] would not comply.  Finally, Instructor S[redacted] told him to put his phone in his car and Mr. [redacted] put the phone in his pocket. I knew right then that Mr. [redacted]'s lack of respect and inability to follow directions would be a problem on the range and quite possibly a hazard to myself, Instructor S[redacted] and the other students. Instructor S[redacted] told him again to put the phone in his car and finally Mr. [redacted] started walking to his car. That was when Instructor S[redacted] had had enough. He went to Mr. [redacted] and told him he was done for the day. That he could come back in 2 weeks if his attitude changed.  Mr. [redacted] peeled out of the parking lot and shouted obscenities at Instructor S[redacted] as he passed us. --- Mr. [redacted] never attempted to contact me regarding a refund for his Classes.  Truth be told, I had hoped that he would have voluntarily withdrawn himself from the Class and I would have given him a refund at that time.

Verbal response:Innovative Security Solutions states the consumer was not able to schedule the classes, although multiple attempts were made to accommodate the consumers schedule. Innovative Security Solutions would like to schedule the consumer, however, the consumer refuses to attend. Innovative...

Security Solutions requests the consumer please contact them to either receive a refund or schedule the classes.Andrew S[redacted]Owner

Complaint: [redacted]
I am rejecting this response because:
1) I was not on my phone during Mr. S[redacted]'s lectures the first two days of class.2) Mr. S[redacted] stated to point at the person who was just shot & ask police to arrest them. I simply asked for clarification as to why I would do that. 3) Mr S[redacted] advised that Miss D[redacted] was his fiance & had nothing to do with the situation. 4) I did ask for a refund at the end of the first day but was denied by Mr. S[redacted] so I tried to finish the class. 5) Mr. S[redacted] said class started at 0830. I was on my phone at 0824 texting my daughters mother to tell her I had taken my daughter to daycare. Also Mr. S[redacted] wasn't talking about safety, he was telling an old police story. He did ask that I put my phone away so I did. He then asked that I leave because I put it in my pocket & not my vehicle. I walked away but S[redacted] continued to follow me to my vehicle raising his voice after I was obviously leaving. I did not call him a fg, cracker or white I stated. "If you want real training go to someone else because this guy's a [redacted] it." 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]