Prior to sending the invoice we reviewed it carefully to make sure that we were accurate Mr [redacted] s estimate was accompanied by a listing of all items that were to be moved That list contained items When we loaded the shipment there were items listed This alone would account for the additional weight Obviously there was a mis-communication about what was to be moved/stored with us This list of items was given to and signed by the client We do regret that the charges went over budget but we are bound by our contract and not allowed by TX DMV laws to provide any concessions We already reduced our storage rate by 30% below tariff because of the long term storage It is never our intent to underbid the estimate just to get business In this case Mr [redacted] actually worked with the client to find ways to reduce the weight of their storage weight and charges
Complaint: [redacted] I am rejecting this response because: The only reason for the price reduction was because I offered to pay the cost up front, in cash, not because of the length of the storage Another inaccuracy from company As stated previously, Mr [redacted] was shown everthing that was to be packed and placed into storage His professional opinion was that it was pieces apparently; if that was wrong, it was his mistake He is in the business, not me It is clear he made a very significant misjudgement in his estimate The company continues to make the claim that I increased the items that we decided to move and store My repsonse is that is impossible, as everthing but those things we showed Mr [redacted] had already been removed from our home He screwed up, he underbid the cost by 60%, and now we are expected to pay for his mistake, with no recourse to him or his company I beleive that is a dishonest way of doing business As I said, I understand an estimate isn't a guaranteed price, but I would expect the general manager to be willing to discuss an error of this magnitude by one of his employees The fact that he won't seems to say something in my opinion That beging said, I still hope that there is some way we can reconcile this matter and meet in the middle I don't believe that is an unreasonable position to take [redacted]
We do regret that it took so long for delivery. This is way outside of the service we get from North American Van Lines. We worked diligently with North American Van Lines to get the shipment moved. Unfortunately because of the size of the shipment it was bumped off of
four different trucks. Also because of the size of the shipment North American Van Lines will not offer any delay claim or inconvenience claim. *** items are now delivered though almost three weeks later than anticipated. *** ***
Complaint: [redacted]
I am rejecting this response because: 1. The only reason for the price reduction was because I offered to pay the cost up front, in cash, not because of the length of the storage. Another inaccuracy from company. 2. As stated previously, Mr. [redacted] was shown everthing that was to be packed and placed into storage. His professional opinion was that it was 73 pieces apparently; if that was wrong, it was his mistake. He is in the business, not me. It is clear he made a very significant misjudgement in his estimate. The company continues to make the claim that I increased the items that we decided to move and store. My repsonse is that is impossible, as everthing but those things we showed Mr. [redacted] had already been removed from our home. He screwed up, he underbid the cost by 60%, and now we are expected to pay for his mistake, with no recourse to him or his company. I beleive that is a dishonest way of doing business. As I said, I understand an estimate isn't a guaranteed price, but I would expect the general manager to be willing to discuss an error of this magnitude by one of his employees. The fact that he won't seems to say something in my opinion. That beging said, I still hope that there is some way we can reconcile this matter and meet in the middle. I don't believe that is an unreasonable position to take.
[redacted]
Prior to sending the invoice we reviewed it carefully to make sure that we were accurate. Mr. [redacted]s estimate was accompanied by a listing of all items that were to be moved. That list contained 73 items. When we loaded the shipment there were 120 items listed. This...
alone would account for the additional weight. Obviously there was a mis-communication about what was to be moved/stored with us. This list of 73 items was given to and signed by the client. We do regret that the charges went over budget but we are bound by our contract and not allowed by TX DMV laws to provide any concessions. We already reduced our storage rate by 30% below tariff because of the long term storage. It is never our intent to underbid the estimate just to get business. In this case Mr. [redacted] actually worked with the client to find ways to reduce the weight of their storage weight and charges.
The reduction was for both the length of storage and the lump sum payment. As of now we have not received any payment for services performed. Mr. [redacted] uses a computerized inventory system that is usually very accurate. At the time of inventorying he prints a copy that has a detailed list of items to be moved. This is meant to be reviewed also by the client to verify its accuracy.This is obviously where the discrepancy occurred. The fact does remain that it was just an estimate. We loaded only what our crew was asked to load.If you don't want to keep your items with us and feel that we have acted dishonestly we can deliver to a facility of your choice after payment for services performed have been received.It is not our business practice to deceive customers or improperly charge them.
Prior to sending the invoice we reviewed it carefully to make sure that we were accurate Mr [redacted] s estimate was accompanied by a listing of all items that were to be moved That list contained items When we loaded the shipment there were items listed This alone would account for the additional weight Obviously there was a mis-communication about what was to be moved/stored with us This list of items was given to and signed by the client We do regret that the charges went over budget but we are bound by our contract and not allowed by TX DMV laws to provide any concessions We already reduced our storage rate by 30% below tariff because of the long term storage It is never our intent to underbid the estimate just to get business In this case Mr [redacted] actually worked with the client to find ways to reduce the weight of their storage weight and charges
Complaint: [redacted] I am rejecting this response because: The only reason for the price reduction was because I offered to pay the cost up front, in cash, not because of the length of the storage Another inaccuracy from company As stated previously, Mr [redacted] was shown everthing that was to be packed and placed into storage His professional opinion was that it was pieces apparently; if that was wrong, it was his mistake He is in the business, not me It is clear he made a very significant misjudgement in his estimate The company continues to make the claim that I increased the items that we decided to move and store My repsonse is that is impossible, as everthing but those things we showed Mr [redacted] had already been removed from our home He screwed up, he underbid the cost by 60%, and now we are expected to pay for his mistake, with no recourse to him or his company I beleive that is a dishonest way of doing business As I said, I understand an estimate isn't a guaranteed price, but I would expect the general manager to be willing to discuss an error of this magnitude by one of his employees The fact that he won't seems to say something in my opinion That beging said, I still hope that there is some way we can reconcile this matter and meet in the middle I don't believe that is an unreasonable position to take [redacted]
We do regret that it took so long for delivery. This is way outside of the service we get from North American Van Lines. We worked diligently with North American Van Lines to get the shipment moved. Unfortunately because of the size of the shipment it was bumped off of
four different trucks. Also because of the size of the shipment North American Van Lines will not offer any delay claim or inconvenience claim. *** items are now delivered though almost three weeks later than anticipated. *** ***
Complaint: [redacted]
I am rejecting this response because: 1. The only reason for the price reduction was because I offered to pay the cost up front, in cash, not because of the length of the storage. Another inaccuracy from company. 2. As stated previously, Mr. [redacted] was shown everthing that was to be packed and placed into storage. His professional opinion was that it was 73 pieces apparently; if that was wrong, it was his mistake. He is in the business, not me. It is clear he made a very significant misjudgement in his estimate. The company continues to make the claim that I increased the items that we decided to move and store. My repsonse is that is impossible, as everthing but those things we showed Mr. [redacted] had already been removed from our home. He screwed up, he underbid the cost by 60%, and now we are expected to pay for his mistake, with no recourse to him or his company. I beleive that is a dishonest way of doing business. As I said, I understand an estimate isn't a guaranteed price, but I would expect the general manager to be willing to discuss an error of this magnitude by one of his employees. The fact that he won't seems to say something in my opinion. That beging said, I still hope that there is some way we can reconcile this matter and meet in the middle. I don't believe that is an unreasonable position to take.
[redacted]
Prior to sending the invoice we reviewed it carefully to make sure that we were accurate. Mr. [redacted]s estimate was accompanied by a listing of all items that were to be moved. That list contained 73 items. When we loaded the shipment there were 120 items listed. This...
alone would account for the additional weight. Obviously there was a mis-communication about what was to be moved/stored with us. This list of 73 items was given to and signed by the client. We do regret that the charges went over budget but we are bound by our contract and not allowed by TX DMV laws to provide any concessions. We already reduced our storage rate by 30% below tariff because of the long term storage. It is never our intent to underbid the estimate just to get business. In this case Mr. [redacted] actually worked with the client to find ways to reduce the weight of their storage weight and charges.
The reduction was for both the length of storage and the lump sum payment. As of now we have not received any payment for services performed. Mr. [redacted] uses a computerized inventory system that is usually very accurate. At the time of inventorying he prints a copy that has a detailed list of items to be moved. This is meant to be reviewed also by the client to verify its accuracy.This is obviously where the discrepancy occurred. The fact does remain that it was just an estimate. We loaded only what our crew was asked to load.If you don't want to keep your items with us and feel that we have acted dishonestly we can deliver to a facility of your choice after payment for services performed have been received.It is not our business practice to deceive customers or improperly charge them.