Innovative Technology

Dear [redacted] and [redacted] ,My sincere apologies for not responding on last Friday but I needed the help of our accounting staff to verify how and why this happened.We have found the copy of the check and as correctly stated, this was voided and was to be returned to you via mail.We are unsure how, but this voided check got mixed in with our other live checks being deposited and got submitted to the bank by mistake.We are truly sorry for this error and we have issued a refund check as per attached image which is being sent to [redacted] via [redacted] to arrive to her home by Wednesday as noted.Tracking Number: [redacted] We are sending this via [redacted] to confirm receipt and also have included a small gift for this inconvenience caused.Please help confirm upon receipt of the package.Thank you for your patienceSincerely, [redacted] We are sending this check via [redacted] to make sure that

Dear [redacted] ,I am in receipt of the complaint by customer [redacted] and we have reviewed all communications to respond properly[redacted] had contacted us on 02/ [redacted] as first inquiry and then I see a continuing communication with our support team until March in which she had provided with purchase receipt.Our support team had responded to [redacted] within few hours of receiving her inquiries keeping it very cordial and with correct information and instructions to return as per our attached warranty that was included with the unit purchased by customer.As we are a brand and vendor to all of major national chains in US and Canada, most of our retailers are currently allowing returns for exchange or refund for up to one year for most of them and the situation in which the customer actually has to send back the unit to our [redacted] office is very minimalOut of possibly pcs sold every month (one model sells pcs per week from one store chain only), we receive about to pieces only to our [redacted] office requiring the replacement by our office rather than the actual store.Unfortunately, [redacted] stores are not one of the yearlong return allowed stores and I do believe their own return policy is for days only from the date of purchase.if [redacted] had requested to escalate this matter or requested other options, we could have possibly call [redacted] store to arrange an exchange after the days or made other arrangements to avoid the shipping of the unit to our [redacted] office.As [redacted] has sent her unit to our [redacted] office already (not received as of today***), the best I can do is to return the check for $which is collected for Handling of the returns (not for shipping the unit back as all NEW UNITS are sent to customer via [redacted] and usually has a shipping cost of $to $which is paid by our company) and waive this cost to customer.Upon receiving her unit, we will send back the NEW unit immediately via [redacted] and will provide the tracking information for her reference.To accommodate the cost incurred by [redacted] to ship the unit to our**, we will include one of our wireless headphone ITHW-858B which has a retail value of $30.00.We are hoping that this arrangement is acceptable by [redacted] to instruct our support team to proceed with the replacement with the free gift and returning of her check for the handling cost.Please advise[redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I had an issue with this company and have a prior complaint number Complaint ID: *** This matter was, I thought, resolved, until I checked my online banking and noticed they deposited a $check for shipping of mine that they were supposed to void and destroyI did receive my new unit in good working order, as well as the wireless headsetThe check even shows VOID over my signature, but they deposited it anyway...and for some reason by bank honored it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Dear [redacted] and [redacted],My sincere apologies for not responding on last Friday but I needed the help of our accounting staff to verify how and why this happened.We have found the copy of the check and as correctly stated, this was voided and was to be returned to you via mail.We are unsure how, but this voided check got mixed in with our other live checks being deposited and got submitted to the bank by mistake.We are truly sorry for this error and we have issued a refund check as per attached image which is being sent to [redacted] via [redacted] to arrive to her home by Wednesday as noted.Tracking Number: [redacted]
[redacted]
[redacted]
[redacted]
[redacted] We are sending this via [redacted] to confirm receipt and also have included a small gift for this inconvenience caused.Please help confirm upon receipt of the package.Thank you for your patience. Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We are sending this check via [redacted] to make sure that

Dear [redacted],I am in receipt of the complaint by customer [redacted] and we have reviewed all communications to respond properly.[redacted] had contacted us on 02/** as first inquiry and then I see a continuing communication with our support team until March in which she had...

provided with purchase receipt.Our support team had responded to [redacted] within few hours of receiving her inquiries keeping it very cordial and with correct information and instructions to return as per our attached warranty that was included with the unit purchased by customer.As we are a brand and vendor to all of major national chains in US and Canada, most of our retailers are currently allowing returns for exchange or refund for up to one year for most of them and the situation in which the customer actually has to send back the unit to our** office is very minimal. Out of possibly 10000 pcs sold every month (one model sells 2000 pcs per week from one store chain only), we receive about 5 to 6 pieces only to our ** office requiring the replacement by our office rather than the actual store.Unfortunately, [redacted] stores are not one of the yearlong return allowed stores and I do believe their own return policy is for 30 days only from the date of purchase.if [redacted] had requested to escalate this matter or requested other options, we could have possibly call [redacted] store to arrange an exchange after the 30 days or made other arrangements to avoid the shipping of the unit to our ** office.As [redacted] has sent her unit to our ** office already (not received as of today[redacted]), the best I can do is to return the check for $12.00 which is collected for Handling of the returns (not for shipping the unit back as all NEW UNITS are sent to customer via [redacted] and usually has a shipping cost of $40.00 to $50.00 which is paid by our company) and waive this cost to customer.Upon receiving her unit, we will send back the NEW unit immediately via [redacted] and will provide the tracking information for her reference.To accommodate the cost incurred by [redacted] to ship the unit to our**, we will include one of our wireless headphone ITHW-858B which has a retail value of $30.00.We are hoping that this arrangement is acceptable by [redacted] to instruct our support team to proceed with the replacement with the free gift and returning of her check for the handling cost.Please advise.[redacted]

Dear [redacted],
We have reviewed the complaint and discussed with our engineers to reply properly.
As per attached manual of the product ITIP-5200, this iPad case has its own built-in lithium battery for the built-in keyboards.
This battery is charged by...

using the provided USB wall charger adapter.
Once the keyboard battery is charged, the customer's iPad mini is ONLY connected to our keyboard via Bluetooth connection which is a "wireless" technology.
At this time, we are unsure on how this wireless connection could possibly have caused any damages to the iPad Mini as our keyboard does not draw any power from Ipad that is connected via Bluetooth.
The battery capacity used and its power output to function the keyboards, it uses very low power and its battery lasts more the 40 hours of usage when used as keyboard due to its minimal output required to function.
At this time, our engineers agreed that the customer's iPad must be tested and verified by an expert at Apple to determine the correct cause of the damage.
If the customer is able to provide an expert opinion from APPLE confirming that our product has caused the damage identified, we will respond to address any further requirements at that time.
We have also addressed the issue of the quality of the phone support mentioned.
We found partial recording of the call that lasted less than 3 minutes. Our support team suggested to customer to inquire to an APPLE store expert to determine the actual cause of the damage to the iPad mini and she was not very pleased with this response and call ended quickly.
Please let us know if we can provide further information to assist this customer at this time.
Thank you for your attention.
Sincerely,
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]  **  [redacted] 
[redacted] 
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: My son was given a gift of an IT 5 in 1 vintage style radio for Christmas. We finally opened it to set it up in Feb and it did not work...a few lights lit up, but no buttons would push in and no sound would come out. We unplugged it, plugged it back in, and tried different outlets to no avail. I contacted IT and through email they stated if I could produce the receipt that the product would be under warranty but I would have to pay to ship the product to them and pay to have the product shipped back to me. The[redacted] charged me $37.50 to ship it to**, and IT had me put a $12 check in box with the radio and all the other required paperwork to have it shipped back to me. I even verified that they wanted me to pay for shipping on a product that was defective when I received it, and via email they replied yes. I feel this is very poor customer service, not to mention deceiving. I mailed the package back today, so it may be a while to know if I receive a working one in return.Desired Settlement: I would hope that I could be reimbursed the $49.50 that I had to pay for my gift, and I also hope that the company changes their policy so when a customer receives a defective product the company is liable, and not the person unlucky enough to purchase their product. I feel like I was burnt twice. Once by getting a defective product, and once again by having to pay to have a working one (hopefully) sent to me.

Business

Response:

Dear [redacted],I am in receipt of the complaint by customer [redacted] and we have reviewed all communications to respond properly.[redacted] had contacted us on 02/** as first inquiry and then I see a continuing communication with our support team until March in which she had provided with purchase receipt.Our support team had responded to [redacted] within few hours of receiving her inquiries keeping it very cordial and with correct information and instructions to return as per our attached warranty that was included with the unit purchased by customer.As we are a brand and vendor to all of major national chains in US and Canada, most of our retailers are currently allowing returns for exchange or refund for up to one year for most of them and the situation in which the customer actually has to send back the unit to our** office is very minimal. Out of possibly 10000 pcs sold every month (one model sells 2000 pcs per week from one store chain only), we receive about 5 to 6 pieces only to our ** office requiring the replacement by our office rather than the actual store.Unfortunately, [redacted] stores are not one of the yearlong return allowed stores and I do believe their own return policy is for 30 days only from the date of purchase.if [redacted] had requested to escalate this matter or requested other options, we could have possibly call [redacted] store to arrange an exchange after the 30 days or made other arrangements to avoid the shipping of the unit to our ** office.As [redacted] has sent her unit to our ** office already (not received as of today[redacted]), the best I can do is to return the check for $12.00 which is collected for Handling of the returns (not for shipping the unit back as all NEW UNITS are sent to customer via [redacted] and usually has a shipping cost of $40.00 to $50.00 which is paid by our company) and waive this cost to customer.Upon receiving her unit, we will send back the NEW unit immediately via [redacted] and will provide the tracking information for her reference.To accommodate the cost incurred by [redacted] to ship the unit to our**, we will include one of our wireless headphone ITHW-858B which has a retail value of $30.00.We are hoping that this arrangement is acceptable by [redacted] to instruct our support team to proceed with the replacement with the free gift and returning of her check for the handling cost.Please advise.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had an issue with this company and have a prior complaint number Complaint ID: [redacted] . This matter was, I thought, resolved, until I checked my online banking and noticed they deposited a $12 check for shipping of mine that they were supposed to void and destroy. I did receive my new unit in good working order, as well as the wireless headset. The check even shows VOID over my signature, but they deposited it anyway...and for some reason by bank honored it.

Sincerely,

Business

Response:

Dear [redacted] and [redacted],My sincere apologies for not responding on last Friday but I needed the help of our accounting staff to verify how and why this happened.We have found the copy of the check and as correctly stated, this was voided and was to be returned to you via mail.We are unsure how, but this voided check got mixed in with our other live checks being deposited and got submitted to the bank by mistake.We are truly sorry for this error and we have issued a refund check as per attached image which is being sent to [redacted] via [redacted] to arrive to her home by Wednesday as noted.Tracking Number: [redacted] We are sending this via [redacted] to confirm receipt and also have included a small gift for this inconvenience caused.Please help confirm upon receipt of the package.Thank you for your patience. Sincerely,[redacted]

We are sending this check via [redacted] to make sure that

Review: I had brought the Blue Tooth Keyboard case from Target for my IPAD Mini it was working fine for about a day then my IPad stop working and the case wouldn't cut off. I had returned the item back to Target and they told me to get in touch with the company that made the case and there Target companies 1-800 number to let them know what is going on because they couldn't do anything in the store for me so I did when I called this company and told them what happen the customer service guy that was very rude told me that I will have to go through Apple and pay for them to fix it because they can't do nothing about it even though there product messed up my Ipad. I could not believe the way I was being treated by this person.Desired Settlement: I would like my Ipad fixed or a new one

Business

Response:

Dear [redacted],

We have reviewed the complaint and discussed with our engineers to reply properly.

As per attached manual of the product ITIP-5200, this iPad case has its own built-in lithium battery for the built-in keyboards.

This battery is charged by using the provided USB wall charger adapter.

Once the keyboard battery is charged, the customer's iPad mini is ONLY connected to our keyboard via Bluetooth connection which is a "wireless" technology.

At this time, we are unsure on how this wireless connection could possibly have caused any damages to the iPad Mini as our keyboard does not draw any power from Ipad that is connected via Bluetooth.

The battery capacity used and its power output to function the keyboards, it uses very low power and its battery lasts more the 40 hours of usage when used as keyboard due to its minimal output required to function.

At this time, our engineers agreed that the customer's iPad must be tested and verified by an expert at Apple to determine the correct cause of the damage.

If the customer is able to provide an expert opinion from APPLE confirming that our product has caused the damage identified, we will respond to address any further requirements at that time.

We have also addressed the issue of the quality of the phone support mentioned.

We found partial recording of the call that lasted less than 3 minutes. Our support team suggested to customer to inquire to an APPLE store expert to determine the actual cause of the damage to the iPad mini and she was not very pleased with this response and call ended quickly.

Please let us know if we can provide further information to assist this customer at this time.

Thank you for your attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,