Innovative Woodworks

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Unfortunately we deny Mr***'s claim based on the following reasons: The truck was sent to him based on the information he provided to us, he down played his move size, also he never was told by us how many hours his move will take, but was quoted the hours rateEven though, we tried to make him happy and gave him half an hour discount for taking few minutes extra for packing his furniture, he had a lot of furniture The customer never paid for insurance, but he is qualified for the basic insurance which is $per pound or repairs In regard to damages, we did not damage any of the items he claimed, [redacted] he sent us the pictures, and clearly anyone can tell that those damages were purposely made to get money back for it, specially the mattress;the face was peeled off on a big scale and clearly not the damage that would be caused simply by moving the mattressThe movers also mentioned the damaged for the dresser that was caused by one of his kids [redacted] Despite all that was mentioned, we told him that will do the repairs as much as possible but he refused.he just want money back We do not have the legs for his table, and he was told that Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with his point of viewI sent the email to the business and business never replied for damaged items and never told he does not have table legs or they did not damaged the stuff that what they are claiming now He never get any signature from me when delivery was completed that items are delivered in good shapeWhen I called him and told him about damaged stuff he asked for picturesAfter receiving pictures he said he will respond back after investigation but he never responded back to me for three to four weeks and he just responded me only when I sent him reminder by email that I deniedHis opinion was that stuff is damaged by my kids that I deniedI never told him anything about the down size of my moveWhoever I told/showed the movers about the stuff that was damagedI don't accept his point of view the Business has to provide me claim form and if insurance company rejects the damage, I would acceptI don't believe the business statement as they are lying and they took advantage of me using different tactics and improper documentation and getting my signature in advance before the moveIn stead giving me proper final bill business took picture of his invoice and sent me.They damaged the stuff due to lack of packing accessoriesThey did not wrap the stuff before move that was reason that mattress is damaged because it was dragged on floor with out coveringThe business did follow the proper documenting procedure for the move and charged my credit card without settling the final bill Final Business Response / [redacted] (4000, 25, 2015/12/01) */ Hi Yes I will call Mr [redacted] and schedule him for the repairs We do not have the legs as I mentioned before, the movers unloaded everything thing and nothing was left on our truck Final Consumer Response / [redacted] (4200, 27, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mover did not deliver the legsMover took off the legs from dinning table at the time of move

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ There are a lot to be said and About this lady, but I would rather mention it at the right time with written documentation to support my claims Anyway, basically I deny all her allegations, and simply she was trying really hard to underpay us for the service , and I believe, not to pay us any money at all if she could, but she did not succeed Right from the start, the guys started at am, but she grapped the contract from the guys and wrote 9:amBut I was trying to make her happy, and started the charge from 9:amThe movers texted me and were worried that she would not pay us She was quoted by me the hourly rate of $per hour plus one hour for traveling time from office to office She was movig from Edmonton to stony plain, and did not want to pay us for driving there neither for the fuelShe said I want to pay for work that you do but not drivingI tried to explain but did not want to understand, she said this is my first time to move, I said you can call all moving companies in Edmonton and find out, there is no Moving company, would drive your furniture from one town to the other without charging you for the time and the fuel I have never told this lady we take cheques, forms of payment are posted on the contract and on company's website But she was trying not to pay us, and said I have only $in cash then I will pay you after you finish, of course, we knew what she was trying to do, and we told her she can pay us by credit card, but also she refused to do that, we told her the contract stated clearly that you have to pay all charges before unloading and you agreed to that, then she reluctantly gave us her credit card When the movers finished, she grapped the contract and forcely wrote the subtotal, and refused to add up the all the charges I have a lot more details to mention, with supportive documents if need be By the way, I ended up deducting one hour and fifteen minutes from her bill, but yet she expects more

Initial Business Response / [redacted] (1000, 11, 2016/02/03) */ Hi When we conducted Mrs [redacted] move we had an injured employee, and contacted her by phone and told her we need some extra time to get a replacement, the driver and I drove the moving truck to her house to assure her that we are doing her move and not leaving her stranded, after we got the replacement and we started working, only then when we started to charge her, we apologized and she was ok then He had an extra delivery but she expected that to be at no charge, and I told her that extra time and fuel and we must get paid for that, she was treated very fairly I visited her three time during that day to make sure everything was fine, she was there all time at the pick up location and she never mentioned there was anything more needs to be picked up, also she was there at the drop off location all the time, and the move went very smoothly with no damages She called me few days later asking for more items to be picked up and I told her we would have to charge some money and offered her a good discount but she want it for free, I said politely, we have charge some money at least to cover the expenses, she refused, then she started to bring up some complaints about damages of furniture and the floor, but I know for a fact there was no such thing specially after I did the bill with her at the end of the day, I checked her place and she was happy with the move

Initial Business Response /* (1000, 5, 2015/10/21) */
There are a lot to be said and ..... About this lady, but I would rather mention it at the right time with written documentation to support my claims.
Anyway, basically I deny all her allegations, and simply she was trying really hard to...

underpay us for the service , and I believe, not to pay us any money at all if she could, but she did not succeed.
Right from the start, the guys started at 9 am, but she grapped the contract from the guys and wrote 9:23 am. But I was trying to make her happy, and started the charge from 9:23 am. The movers texted me and were worried that she would not pay us.
She was quoted by me the hourly rate of $115 per hour plus one hour for traveling time from office to office.
She was movig from Edmonton to stony plain, and did not want to pay us for driving there neither for the fuel. She said I want to pay for work that you do but not driving. I tried to explain but did not want to understand, she said this is my first time to move, I said you can call all moving companies in Edmonton and find out, there is no Moving company, would drive your furniture from one town to the other without charging you for the time and the fuel.
I have never told this lady we take cheques, forms of payment are posted on the contract and on company's website.
But she was trying not to pay us, and said I have only $400 in cash then I will pay you after you finish, of course, we knew what she was trying to do, and we told her she can pay us by credit card, but also she refused to do that, we told her the contract stated clearly that you have to pay all charges before unloading and you agreed to that, then she reluctantly gave us her credit card.
When the movers finished, she grapped the contract and forcely wrote the subtotal, and refused to add up the all the charges.
I have a lot more details to mention, with supportive documents if need be.
By the way, I ended up deducting one hour and fifteen minutes from her bill, but yet she expects more.

Initial Business Response /* (1000, 11, 2016/02/03) */
Hi
When we conducted Mrs. [redacted] move we had an injured employee, and contacted her by phone and told her we need some extra time to get a replacement, the driver and I drove the moving truck to her house to assure her that we are doing her...

move and not leaving her stranded, after we got the replacement and we started working, only then when we started to charge her, we apologized and she was ok then.
He had an extra delivery but she expected that to be at no charge, and I told her that extra time and fuel and we must get paid for that, she was treated very fairly.
I visited her three time during that day to make sure everything was fine, she was there all time at the pick up location and she never mentioned there was anything more needs to be picked up, also she was there at the drop off location all the time, and the move went very smoothly with no damages.
She called me few days later asking for more items to be picked up and I told her we would have to charge some money and offered her a good discount but she want it for free, I said politely, we have charge some money at least to cover the expenses, she refused, then she started to bring up some complaints about damages of furniture and the floor, but I know for a fact there was no such thing specially after I did the bill with her at the end of the day, I checked her place and she was happy with the move.

Initial Business Response /* (1000, 5, 2015/10/19) */
Unfortunately we deny Mr. [redacted]'s claim based on the following reasons:
1. The truck was sent to him based on the information he provided to us, he down played his move size, also he never was told by us how many hours his move will take, but...

was quoted the hours rate. Even though, we tried to make him happy and gave him half an hour discount for taking few minutes extra for packing his furniture, he had a lot of furniture.
2. The customer never paid for insurance, but he is qualified for the basic insurance which is $.60 per pound or repairs.
3. In regard to damages, we did not damage any of the items he claimed,[redacted] he sent us the pictures, and clearly anyone can tell that those damages were purposely made to get money back for it, specially the mattress;the face was peeled off on a big scale and clearly not the damage that would be caused simply by moving the mattress. The movers also mentioned the damaged for the dresser that was caused by one of his kids[redacted]
4. Despite all that was mentioned, we told him that will do the repairs as much as possible but he refused.he just want money back.
5. We do not have the legs for his table, and he was told that.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with his point of view. I sent the email to the business and business never replied for damaged items and never told he does not have table legs or they did not damaged the stuff that what they are claiming now . He never get any signature from me when delivery was completed that items are delivered in good shape. When I called him and told him about damaged stuff he asked for pictures. After receiving pictures he said he will respond back after investigation but he never responded back to me for three to four weeks and he just responded me only when I sent him reminder by email that I denied. His opinion was that stuff is damaged by my kids that I denied. I never told him anything about the down size of my move. Whoever I told/showed the movers about the stuff that was damaged. I don't accept his point of view the Business has to provide me claim form and if insurance company rejects the damage, I would accept. I don't believe the business statement as they are lying and they took advantage of me using different tactics and improper documentation and getting my signature in advance before the move. In stead giving me proper final bill business took picture of his invoice and sent me.They damaged the stuff due to lack of packing accessories. They did not wrap the stuff before move that was reason that mattress is damaged because it was dragged on floor with out covering. The business did follow the proper documenting procedure for the move and charged my credit card without settling the final bill.
Final Business Response /* (4000, 25, 2015/12/01) */
Hi
Yes I will call Mr. [redacted] and schedule him for the repairs.
We do not have the legs as I mentioned before, the movers unloaded everything thing and nothing was left on our truck
Final Consumer Response /* (4200, 27, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mover did not deliver the legs. Mover took off the legs from dinning table at the time of move.