Inns of Evergreen

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the attachment has nothing to do with my responseHowever the business did refund $of the $that is owed back to the estate Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the business has apparently not responded to my complaint. My father was not in her care and could not have written a check for the month of April 1, because he was totally incapacitated in the hospital on March 10th paralyzed on
both sides of the body, unable to speak because of a massive stroke. He had expired on March 25th and was no longer in her can since the first week of March. He He was incapacitated unable to write, speak or function up until his death on March 25th.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the attachment has nothing to do with my response. However the business did refund $600.00 of the $1200.00 that is owed back to the estate.
Regards,
[redacted]

Dear Revdex.com:I Charlethia *. A[redacted] would like to take this opportunity to respond to the complaint against my business (Inns of Evergreen Assisted living, LLC). [redacted] was his own payee rep and signed his own checks; this resident like other ones that resides with us would sign checks...

in advance. This resident did sign this check prior to his death and I held onto it, this residence owes our facility for many invoices, with no family support financially. we have taken on medication, transportation and other financial obligations that must be billed to his Estate as we did not know that he had one and who to bill. (The Inns of Evergreen Assisted living, LLC) has received bills for [redacted] with no beneficiary to forward the bills to. This check was question for deposit and was told by family because he owed the facility (Inns of Evergreen Assisted Living, LLC) money that we could cash the check and that they would back us up. We have done nothing wrong. There are witnesses who can attest to the allegations that are being presented against my company that all transactions were verified before processed. We do not know the customer nor have they ever come to our facility for a visit or helped us with their father, so therefore I'm here to say that we are sorry for them not approaching us in a professional manner about this situation so that we could settle this complaint together. If you have any further questions please feel free to call me at ###-###-####.Documents can be provided upon request:Regards,Charlethia A

Review: Inns of Evergreen was issued $1200.00 from my father's checking account on April 1, 2014 after his death on March 25, 2014. My father was no longer in the care of the facility and was bedridden and paralyzed in [redacted] Memorial Hospital unable to sign checks since the first week of March, unable to sign checks. My father is [redacted]. We have since opened the estate for my father, Mr. [redacted] Senior, Estate No. [redacted] and realized at this time that this transaction had occurred. The Estate is requesting a refund of $1200.00.Desired Settlement: The Estate is requesting a refund of $1200.00.

Business

Response:

Dear Revdex.com:I Charlethia *. A[redacted] would like to take this opportunity to respond to the complaint against my business (Inns of Evergreen Assisted living, LLC). [redacted] was his own payee rep and signed his own checks; this resident like other ones that resides with us would sign checks in advance. This resident did sign this check prior to his death and I held onto it, this residence owes our facility for many invoices, with no family support financially. we have taken on medication, transportation and other financial obligations that must be billed to his Estate as we did not know that he had one and who to bill. (The Inns of Evergreen Assisted living, LLC) has received bills for [redacted] with no beneficiary to forward the bills to. This check was question for deposit and was told by family because he owed the facility (Inns of Evergreen Assisted Living, LLC) money that we could cash the check and that they would back us up. We have done nothing wrong. There are witnesses who can attest to the allegations that are being presented against my company that all transactions were verified before processed. We do not know the customer nor have they ever come to our facility for a visit or helped us with their father, so therefore I'm here to say that we are sorry for them not approaching us in a professional manner about this situation so that we could settle this complaint together. If you have any further questions please feel free to call me at ###-###-####.Documents can be provided upon request:Regards,Charlethia A

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the business has apparently not responded to my complaint. My father was not in her care and could not have written a check for the month of April 1, 2014 because he was totally incapacitated in the hospital on March 10th paralyzed on

both sides of the body, unable to speak because of a massive stroke. He had expired on March 25th and was no longer in her can since the first week of March. He He was incapacitated unable to write, speak or function up until his death on March 25th.Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the attachment has nothing to do with my response. However the business did refund $600.00 of the $1200.00 that is owed back to the estate.

Regards,