InnSeason Vacation Club Reviews (%countItem)
InnSeason Vacation Club Rating
Address: 75 Perseverance Way, Hyannis, Massachusetts, United States, 02601-1816
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Can't get out from a timeshare service that I don't want, need or use. Sold to me by pushy aggressive salesperson under false pretenses, talked into purchasing additional points by pushy aggressive salesperson, and told by corporate customer service that I need to pay $7k to be ELIGIBLE to have the chance to be released from my membership, which could take upto an additional 2 years.
I'm being forced to pay for imaginary points (not a physical location) for essentially a hotel room reservation service, but the rooms where and when I want to go are never available. This can't be legal.
I have tried to communicate my disappointment with this purchase to a few people at InnSeasons. I had sent a letter to InnSeasons in January of this year requesting options to surrender my ownership back to the company. I received no acknowledgement from anyone at this company. I had my daughter call the corporate office requesting contact information for manager ***. I emailed her and she stated she would send my request to upper management. Weeks go by and again no response. I had left messages and sent emails to Ms *** again requesting an update and informing her no one had contacted me. Then at the beginning of May, Ms. states that she will contact ***, Manager of Customer Relations, for us. I receive a call from him and he apologies for not responding to my letter or emails. He stated he could not read my letter, but instead of calling me in January, he chose to ignore me altogether. I took the time to write a letter and I didn't get anything back addressing my attempt to communicate. After our call and him telling me I can sell the ownership on my own, I sent him a few follow-up emails which again he has chose to ignore. It has been very disappointing that I am the one having to chase downt he manager of Customer Relations. I feel buying the ownership back from me is the least this company can do to fix where it has wronged me. Promises were made that haven't come to fruition. We find it difficult to book desired locations and we have discovered that the points don't roll over the way we were told they would. This on top of continuing to be ignored by managers is extremely frustrating. I am very disappointed in my experience with InnSeasons. I don't feel like the company care about me as a customer, only cares about the money. I am constantly receiving "upgrading" and "renewal specials" emails on a daily basis but when it comes to me requesting surrender, I get crickets. All I am is to part ways with InnSeasons. The option to sell this on the open market is ridiculous. There should be an option for customers to give it back to the company when the company fails to full fill what it sold to me in the first place.
I spoke to this customer and sent him the required paperwork to review and send back per the Board of Directors of the Association but yet to receive anything from the customer. Included in the information sent to the customer was an explanation for the process, reasoning why the developer does not have a resale program, what were the options for the customer and options for a possible release of the contract, but again, the process has not been followed by the customer.The homeowner association is not required nor can not be forced to release a member from their obligations, just because they don't want to be an owner any longer. Our Association has provided this customer with an option, but he failed to provide the required returned paperwork and we will not debate this in a public forum, it's not the appropriate venue.The complaint leaves out a lot of information so the problem is this was one sided in the complaint and we won't get into the back and forth communications, but this won't be helping his cause to expedite his chances of doing a release from the Board of Directors.I've left a voice message for the customer so we can deal with him directly, not in a public forum. He agreed to the terms of the ownership and now wants to be go by a different set of rules that was not agreed upon.Lastly, the whole BS about unfulfilled promises is comical. He just canceled his July 4th week of vacation on the water on *** on June 24th. Yeah, I get people may not want to come due to the covid issues, but he had a prime holiday week on *** using his points, but that doesn't fit his narrative. We have thousands of owners who use and enjoy the program each and every day and we offer support and training for our owners with a program called *** which is considered to be a leading customer support program for our industry and was nominated for national awards at ***.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
After ***'s response was posted, I received a voice message from him. He stated I shouldn't have filed a complaint with the Revdex.com and that it was inappropriate for me to do so. I filed a complaint because he was failing to respond to my messages. The only paperwork I ever received from Mr. was a list of ways to sell it. This is the first I am hearing about the required paperwork to review and send back to the Board of Directors. The message left on my machine seemed unnecessarily aggressive. I felt like I was a child being berated by a parent. If there was a miscommunication, it would have been nice for him to say as such but he was very harsh with his reaction. I would appreciate appropriate customer service from a company I have sent thousands of dollars for something I cannot use the way they presented. Yes, I had a vacation planned. Do you know the difficulty and hoops I had to jump through to book it? And no I am not going to put my health or my family's in danger for a vacation. I hope we can come to a resolution that works for both of us. Please provide me the paperwork I need to submit to the Board of Directors.
Regards,
*** And
I left a professional and polite message for the customer to reach me directly. My message may have seemed stern, but the previous email I provided had explained the process approved by the Board of Directors for all club members and you failed to follow the instructions in that email or follow up with me directly with questions. Now, you complain you were not assisted and want to "cut the line", so to speak. Your initial letter was full of unsupported claims that were done in an attempt to play the victim and you did not respond to my request for specific examples to support your claims. This is all pretty telling to me. You act like you are above the rules or policies that all the other 7,000 club members must follow and this Revdex.com complaint will not get him the result you want. He did not respond back to either by phone or email, so this is as far as it goes. This is considered my last response to Revdex.com on this matter.
I have tried to communicate my disappointment with this purchase to a few people at InnSeasons. I had sent a letter to InnSeasons in January of this year requesting options to surrender my ownership back to the company. I received no acknowledgement from anyone at this company. I had my daughter call the corporate office requesting contact information for manager ***. I emailed her and she stated she would send my request to upper management. Weeks go by and again no response. I had left messages and sent emails to Ms *** again requesting an update and informing her no one had contacted me. Then at the beginning of May, Ms. states that she will contact ***, Manager of Customer Relations, for us. I receive a call from him and he apologies for not responding to my letter or emails. He stated he could not read my letter, but instead of calling me in January, he chose to ignore me altogether. I took the time to write a letter and I didn't get anything back addressing my attempt to communicate. After our call and him telling me I can sell the ownership on my own, I sent him a few follow-up emails which again he has chose to ignore. It has been very disappointing that I am the one having to chase downt he manager of Customer Relations. I feel buying the ownership back from me is the least this company can do to fix where it has wronged me. Promises were made that haven't come to fruition. We find it difficult to book desired locations and we have discovered that the points don't roll over the way we were told they would. This on top of continuing to be ignored by managers is extremely frustrating. I am very disappointed in my experience with InnSeasons. I don't feel like the company care about me as a customer, only cares about the money. I am constantly receiving "upgrading" and "renewal specials" emails on a daily basis but when it comes to me requesting surrender, I get crickets. All I am is to part ways with InnSeasons. The option to sell this on the open market is ridiculous. There should be an option for customers to give it back to the company when the company fails to full fill what it sold to me in the first place.
I spoke to this customer and sent him the required paperwork to review and send back per the Board of Directors of the Association but yet to receive anything from the customer. Included in the information sent to the customer was an explanation for the process, reasoning why the developer does not have a resale program, what were the options for the customer and options for a possible release of the contract, but again, the process has not been followed by the customer.The homeowner association is not required nor can not be forced to release a member from their obligations, just because they don't want to be an owner any longer. Our Association has provided this customer with an option, but he failed to provide the required returned paperwork and we will not debate this in a public forum, it's not the appropriate venue.The complaint leaves out a lot of information so the problem is this was one sided in the complaint and we won't get into the back and forth communications, but this won't be helping his cause to expedite his chances of doing a release from the Board of Directors.I've left a voice message for the customer so we can deal with him directly, not in a public forum. He agreed to the terms of the ownership and now wants to be go by a different set of rules that was not agreed upon.Lastly, the whole BS about unfulfilled promises is comical. He just canceled his July 4th week of vacation on the water on *** on June 24th. Yeah, I get people may not want to come due to the covid issues, but he had a prime holiday week on *** using his points, but that doesn't fit his narrative. We have thousands of owners who use and enjoy the program each and every day and we offer support and training for our owners with a program called *** which is considered to be a leading customer support program for our industry and was nominated for national awards at ***.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
After ***'s response was posted, I received a voice message from him. He stated I shouldn't have filed a complaint with the Revdex.com and that it was inappropriate for me to do so. I filed a complaint because he was failing to respond to my messages. The only paperwork I ever received from Mr. was a list of ways to sell it. This is the first I am hearing about the required paperwork to review and send back to the Board of Directors. The message left on my machine seemed unnecessarily aggressive. I felt like I was a child being berated by a parent. If there was a miscommunication, it would have been nice for him to say as such but he was very harsh with his reaction. I would appreciate appropriate customer service from a company I have sent thousands of dollars for something I cannot use the way they presented. Yes, I had a vacation planned. Do you know the difficulty and hoops I had to jump through to book it? And no I am not going to put my health or my family's in danger for a vacation. I hope we can come to a resolution that works for both of us. Please provide me the paperwork I need to submit to the Board of Directors.
Regards,
*** And
I left a professional and polite message for the customer to reach me directly. My message may have seemed stern, but the previous email I provided had explained the process approved by the Board of Directors for all club members and you failed to follow the instructions in that email or follow up with me directly with questions. Now, you complain you were not assisted and want to "cut the line", so to speak. Your initial letter was full of unsupported claims that were done in an attempt to play the victim and you did not respond to my request for specific examples to support your claims. This is all pretty telling to me. You act like you are above the rules or policies that all the other 7,000 club members must follow and this Revdex.com complaint will not get him the result you want. He did not respond back to either by phone or email, so this is as far as it goes. This is considered my last response to Revdex.com on this matter.
I purchased the timeshare and made my last payment last month, I am not going to make another payment to this company. I have sent in letters, emails, online complaints, and asked for them to reach out to discuss it all. Last year I suffered a ***. Since then, I received a ***, and due to *** issues, my mobility is now limited. My heart rate was on average ***. I cannot use this, and after much discussion, none of my loved ones want to take on the choice I made to e involved in this. I have been diagnosed with *** from my time in service with the USMC; some of this service contributed to physical disabilities. In 2018, they inserted *** in my arteries and I had *** causing severely limiting vision. I had *** reducing my motion permanently in 2019, the *** mentioned above, and severe *** limiting my ability to walk still. I was officially considered to be disabled in late 2018 and consequently received a service dog from *** on 6/19/2019. Norman, my service dog, is a great friend and companion. He opens and closes doors, picks up dropped items, alerts me when my *** is out of range, and needs attention, as well as wakes me when I have night terrors as a result of the ***. The financial struggle as a result of this timeshare is significant and acute. I want to have some of the money refunded at least as far back as this request was first made. My wife, ***, my biggest support, passed away on 1/18/2019, further making any travel impossible and undesirable. I am considered homebound currently and I want them to take these facts under consideration and allow me to be relieved of this burden.
There's a lot to unpack here, but this is not the right format to make a request of the cancellation of an agreement where the consumer agreed to repay a promissory note and all associated resort assessments when he purchased the ownership.Today, yes, a little more than 20 minutes before I received this complaint from the Revdex.com, I was forwarded an online concierge message from the consumer that I was working on preparing a response. I will send a direct response to the consumer and we will not negotiate this publicly on the Revdex.com since it's really a legal binding contract involved and as empathetic as we are to all of our owners situations, there is a process in place to handle such requests and it's not on the Revdex.com. Ultimately, there is a debt owed on the underlying timeshare and he owes fees to the Association which is a non for profit organization that handles the operations of the timeshare program. I will reach out to the consumer today with an explanation and give him an opportunity to present his case to the Board of Directors and the Developer who he owes the loan.
I purchased the timeshare and made my last payment last month, I am not going to make another payment to this company. I have sent in letters, emails, online complaints, and asked for them to reach out to discuss it all. Last year I suffered a ***. Since then, I received a ***, and due to *** issues, my mobility is now limited. My heart rate was on average ***. I cannot use this, and after much discussion, none of my loved ones want to take on the choice I made to e involved in this. I have been diagnosed with *** from my time in service with the USMC; some of this service contributed to physical disabilities. In 2018, they inserted *** in my arteries and I had *** causing severely limiting vision. I had *** reducing my motion permanently in 2019, the *** mentioned above, and severe *** limiting my ability to walk still. I was officially considered to be disabled in late 2018 and consequently received a service dog from *** on 6/19/2019. Norman, my service dog, is a great friend and companion. He opens and closes doors, picks up dropped items, alerts me when my *** is out of range, and needs attention, as well as wakes me when I have night terrors as a result of the ***. The financial struggle as a result of this timeshare is significant and acute. I want to have some of the money refunded at least as far back as this request was first made. My wife, ***, my biggest support, passed away on 1/18/2019, further making any travel impossible and undesirable. I am considered homebound currently and I want them to take these facts under consideration and allow me to be relieved of this burden.
There's a lot to unpack here, but this is not the right format to make a request of the cancellation of an agreement where the consumer agreed to repay a promissory note and all associated resort assessments when he purchased the ownership.Today, yes, a little more than 20 minutes before I received this complaint from the Revdex.com, I was forwarded an online concierge message from the consumer that I was working on preparing a response. I will send a direct response to the consumer and we will not negotiate this publicly on the Revdex.com since it's really a legal binding contract involved and as empathetic as we are to all of our owners situations, there is a process in place to handle such requests and it's not on the Revdex.com. Ultimately, there is a debt owed on the underlying timeshare and he owes fees to the Association which is a non for profit organization that handles the operations of the timeshare program. I will reach out to the consumer today with an explanation and give him an opportunity to present his case to the Board of Directors and the Developer who he owes the loan.
I have never used any of their services. I have tried to cancel this contract serval times and got threatened with collections. I feel like I was mislead in so many ways I can’t even begin to explain. I am just not satisfied at all and will love to end this business relationship.
We received this complaint and I immediately called the consumer to discuss the situation. We had a pleasant discussion and I wanted to try to work with him about his issues so we are planning to do an online demonstration of how to use the club point program next week when it's convenient for both of us to do a 30 minute online meeting that we can record and review later.I look forward to trying to work things out with the consumer and then responding back to see how it goes.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
RegardsConversation with *** was the same as going to the initial tour. Very convincing. Again, *** spoke very well and listened. Told me his company most likely wouldn’t do anything about canceling without at least $4000 and that’s a maybe. Pretty much said I signed for everything and it’s my fault. Again, I explained that I’m not disagreeing with him at all. I did sign but I also told *** several times no. Then at least five different people came to the table and fast talked the crap out of me! I was suckered into saying yes. Everytime I had questions another benefit was given. As I look back to the time of this tour I get so upset at myself. I have wasted close to $8000 for a scam! And Innseasons wants another 4 to 5k more to cancel?? I didn’t even use anything! No time and no points! Everytime I tried its way to confusing! Listen, please someone help. I do not want to continue to pay for something I am not using. I was tricked into this and I feel very very stupid for it. Can this just be canceled??! I’ll take the loss of all the money I already gave Innseason Resorts. Please!
Just called the consumer and I was surprised by his flat our rejection when we agreed to do an online demonstration of how the program works before he makes any decisions. He said he has a lot of people around him giving him their opinions, who may know nothing about our particular Vacation Club program and how to use it. I don't agree with his assessment on how much he has spent and I only discussed a possible settlement as a "last resort" after we did an online demonstration, which again, he agreed to do but now doesn't want to do.
I have never used any of their services. I have tried to cancel this contract serval times and got threatened with collections. I feel like I was mislead in so many ways I can’t even begin to explain. I am just not satisfied at all and will love to end this business relationship.
We received this complaint and I immediately called the consumer to discuss the situation. We had a pleasant discussion and I wanted to try to work with him about his issues so we are planning to do an online demonstration of how to use the club point program next week when it's convenient for both of us to do a 30 minute online meeting that we can record and review later.I look forward to trying to work things out with the consumer and then responding back to see how it goes.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
RegardsConversation with *** was the same as going to the initial tour. Very convincing. Again, *** spoke very well and listened. Told me his company most likely wouldn’t do anything about canceling without at least $4000 and that’s a maybe. Pretty much said I signed for everything and it’s my fault. Again, I explained that I’m not disagreeing with him at all. I did sign but I also told *** several times no. Then at least five different people came to the table and fast talked the crap out of me! I was suckered into saying yes. Everytime I had questions another benefit was given. As I look back to the time of this tour I get so upset at myself. I have wasted close to $8000 for a scam! And Innseasons wants another 4 to 5k more to cancel?? I didn’t even use anything! No time and no points! Everytime I tried its way to confusing! Listen, please someone help. I do not want to continue to pay for something I am not using. I was tricked into this and I feel very very stupid for it. Can this just be canceled??! I’ll take the loss of all the money I already gave Innseason Resorts. Please!
Just called the consumer and I was surprised by his flat our rejection when we agreed to do an online demonstration of how the program works before he makes any decisions. He said he has a lot of people around him giving him their opinions, who may know nothing about our particular Vacation Club program and how to use it. I don't agree with his assessment on how much he has spent and I only discussed a possible settlement as a "last resort" after we did an online demonstration, which again, he agreed to do but now doesn't want to do.
Innseason lied and misrepresented, selling us what they said was a week timeshare in *** for $8500. They said we'd be able to use it every summer in *** or at any of their other resorts.
We then got billed for "maintenance fees" which we were never informed of. When we questioned them, they explained it’s not actually a timeshare or real estate (as they referred to as previously, saying we would get a deed), but it is actually a vacation club, and we actually purchased club points, and we have to pay maintenance fees every year!
We used the facility in *** once in 2006, but were only able to get 2 nights midweek AND we had to pay for it out of pocket! They gave us a coupon for a discount for dinner at a restaurant down the street for our points!
Every year since I have gotten billed for maintenance fees and every year I have attempted to book a vacation, but I’ve never had enough points for anything. I tried accruing points and using 2 years' worth of points and still, all that was ever available for my points was mid-week, and offseason (beach in the winter, ski resort in the summer), the market value of which was FAR LESS than the annual maintenance fee!
I have never received ANY value from this whatsoever. It's a total scam and they are continuing to extort money from me annually by threating to send me to collections and ruin my credit if I don't pay.
To date, I have paid them about $18,000 and have never had any kind of value in return from this contract.
I have contacted them numerous times to try to get out, and they suggest I go to one of their seminars so they can attempt to sell me more points or they have in the past referred me to companies that want more money to try to sell it for me. (Although now they make a point that they’re not affiliated with any of these 3rd party companies, and discourage it).
This scheme was obviously designed to take advantage of innocent consumers. They directly lied to me and I have been paying for this for 14 years and could find no way out.
I am looking for help to get out of this contract. They should be sued and I should get my money back.
Well, if the customer was a news organization, then I'd say this was FAKE NEWS. I have a copy of her agreement and other documents that show in several places that she understood and was aware of the annual maintenance fees due on the Vacation Club program she purchased of her own free will back in 2005. Yes, it's a smaller package of points that certainly can get her to *** iin the summer, but for less than a full week since a full week is 110,000 points and she only purchased 40,000 annual points. If she wanted to stay only a few nights in the summer, then she'd have enough points, but she was provided a copy of the club reservation guide (again, she initialed and acknowledged receipt of that as well) so she was aware of how many points it takes to go to *** in the summer.She also has access to *** to book exchanges all over the world and get access to Getaways for deeply discounted cash prices. If she booked in Flexchange period, arriving less than 60 days within booking period, she'd be able to get a full week with *** in a studio, even at a *** in peak season. I have done it many times and can show her how to do that online anytime.I just found multiple resorts in the *** in the next 60 days to book using ***, which would use from 40,000-65,000 points for a full week. If you stayed in a *** in the *** right now for a week, it'd retail around $2,500-3,000, so I can show her tons of options where the value is there for her points program. The program works as presented, it works for thousands of club members, but she does have a smaller package of points, so she can not just go anywhere every single year in the peak season for a full week since she doesn't own enough points. But, she can go every summer, for a few nights, that's definitely doable.I left a voice message for her to call me and I'd work on a way for her to "exit" the program, but she should apologize for her misrepresentations on this complaint to our company. I can provide written and signed proof of her misrepresentations in this complaint. a person claiming to be her partner called me back in 2018 and we discussed an "exit" option, but she threatened to smear our company and file complaints against us if we did not just let her out of the agreement. I made notes in case something like this complaint showed up down the line.
Innseason lied and misrepresented, selling us what they said was a week timeshare in *** for $8500. They said we'd be able to use it every summer in *** or at any of their other resorts.
We then got billed for "maintenance fees" which we were never informed of. When we questioned them, they explained it’s not actually a timeshare or real estate (as they referred to as previously, saying we would get a deed), but it is actually a vacation club, and we actually purchased club points, and we have to pay maintenance fees every year!
We used the facility in *** once in 2006, but were only able to get 2 nights midweek AND we had to pay for it out of pocket! They gave us a coupon for a discount for dinner at a restaurant down the street for our points!
Every year since I have gotten billed for maintenance fees and every year I have attempted to book a vacation, but I’ve never had enough points for anything. I tried accruing points and using 2 years' worth of points and still, all that was ever available for my points was mid-week, and offseason (beach in the winter, ski resort in the summer), the market value of which was FAR LESS than the annual maintenance fee!
I have never received ANY value from this whatsoever. It's a total scam and they are continuing to extort money from me annually by threating to send me to collections and ruin my credit if I don't pay.
To date, I have paid them about $18,000 and have never had any kind of value in return from this contract.
I have contacted them numerous times to try to get out, and they suggest I go to one of their seminars so they can attempt to sell me more points or they have in the past referred me to companies that want more money to try to sell it for me. (Although now they make a point that they’re not affiliated with any of these 3rd party companies, and discourage it).
This scheme was obviously designed to take advantage of innocent consumers. They directly lied to me and I have been paying for this for 14 years and could find no way out.
I am looking for help to get out of this contract. They should be sued and I should get my money back.
Well, if the customer was a news organization, then I'd say this was FAKE NEWS. I have a copy of her agreement and other documents that show in several places that she understood and was aware of the annual maintenance fees due on the Vacation Club program she purchased of her own free will back in 2005. Yes, it's a smaller package of points that certainly can get her to *** iin the summer, but for less than a full week since a full week is 110,000 points and she only purchased 40,000 annual points. If she wanted to stay only a few nights in the summer, then she'd have enough points, but she was provided a copy of the club reservation guide (again, she initialed and acknowledged receipt of that as well) so she was aware of how many points it takes to go to *** in the summer.She also has access to *** to book exchanges all over the world and get access to Getaways for deeply discounted cash prices. If she booked in Flexchange period, arriving less than 60 days within booking period, she'd be able to get a full week with *** in a studio, even at a *** in peak season. I have done it many times and can show her how to do that online anytime.I just found multiple resorts in the *** in the next 60 days to book using ***, which would use from 40,000-65,000 points for a full week. If you stayed in a *** in the *** right now for a week, it'd retail around $2,500-3,000, so I can show her tons of options where the value is there for her points program. The program works as presented, it works for thousands of club members, but she does have a smaller package of points, so she can not just go anywhere every single year in the peak season for a full week since she doesn't own enough points. But, she can go every summer, for a few nights, that's definitely doable.I left a voice message for her to call me and I'd work on a way for her to "exit" the program, but she should apologize for her misrepresentations on this complaint to our company. I can provide written and signed proof of her misrepresentations in this complaint. a person claiming to be her partner called me back in 2018 and we discussed an "exit" option, but she threatened to smear our company and file complaints against us if we did not just let her out of the agreement. I made notes in case something like this complaint showed up down the line.
Our time share experience began in 2007 with a phone call telling us we had “won” plane tickets to anywhere we wanted to go in the United States. I am not sure how this was triggered, as we had not remember signing up for anything. However, the promise of plane tickets in exchange for a short presentation seemed reasonable. The meeting we attended was at *** in Lincoln, NH, which was a little over an hour’s drive from where we lived at the time. We were told to bring bathing suits and kids as we could use premises for the day and they would give us a voucher for dinner at a local restaurant. We arrived to a room full of games and popcorn for kids (party-like atmosphere), along with tables (we then found out the tables were staffed by salespeople). Again we were told we would have a short presentation about their offerings for vacationing and then would be free to use the premises (a new condo property). We were approached by lower level sales people, showing us all that their property had to offer, and asked if we liked to take vacations. Of course our response was “yes” – no reasonable person could say no to that question. The prospect of vacationing wherever and whenever we wanted was represented to us again and again. This presentation went on far longer than the “short presentation” that was promised to
us ( it ended up being most of an entire afternoon). At this point we had young kids getting “antsy” and felt we had fulfilled our time obligations. We wanted time to think about it and wanted kids to be able to use the pool that they had been promised. Then they brought in the higher level sales person. Even more sales pressure was applied.
We were offered multiple levels of “vacationing” at costs that we felt we could not afford and told them that we could not afford a timeshare. (at this time we were living on one income and raising two small kids). We were told we could take the kids and use the pool for a while. After, we were brought back into a room with the higher level sales person and offered their entry level trial vacationing package and again shown luxurious condo units that we would not be able to afford at this point in our lives, but would be able to experience with their entry level package.
This was a points based system and we decided to try it and were led to believe this was a “no strings attached” way to experience Inn Season’s. We were able to use the points during prime summer in Ogunquit, Maine vacation time and prime ski season time in Lincoln, New Hampshire. It worked very well and we were able to stay at great Inn Season accommodations for the two times that we used it for our points. After the points were used up we were asked to come back to review our experience and have another short presentation with them about the package we had just used. We had had a great time with the trial package, which was very easy to use and to book time when and where we wanted to. It worked well for us and we were able to go where we wanted during prime vacation times. However, we still were in a position that we felt we could not spend more money. Again, a high pressure sales person came in and went over with us how wonderful that was to be able to take our kids on vacation and offered us different levels of vacation packages. We declined several times. It was asked of us time and time again whether we planned on taking vacations with our kids in the future, and we were shown a multitude of places all over the world that we would be able to go with their product, that we would not able to afford without going through them and their timeshare. This included cruises and travelling to other countries – which we knew we would want to do sometime in the future. We were then offered a one week every other year timeshare program. This was broken down into a monthly mortgage amount, with maintenance fees every other year, and presented in such a way that we could trade weeks with others which could help cover the costs if we were not going to use our week. However again the pressure was applied that “you know you’re going take a vacation at least every other year with your kids” so this would be the most cost efficient and easy way to do that. Additionally it was presented as an investment, and when paid off would be an asset that we would own and be able to pass to our kids as an inheritance that they could then use. We purchased the only package that we felt we could even remotely afford. One week every other year. This had a maintenance fee of $481.00 every other year.
We were told it would be very easy to “trade” our week and go where we wanted and when we wanted, just like we had done with the initial points product. We were told it was essentially the same thing, but not points to keep track of. In 2010 we deposited our week, as instructed by Dannah at Inn Seasons and paid our fees to have Interval to be able to have two short stays during February 2011. We inquired about staying at three different Inn Season properties - South Mountain or *** in Lincoln, NH or one in North Conway, NH. I was also told that we could change the type of unit to a larger one. When I attempted to book this, we were told there were no places available as it was prime time there and our week was not able to be booked during those times. We were encouraged to go online to check for availability for places to go to. This consistently resulted in not finding any time that was usable during any time that we were able to go away with school age kids. This was one of their pushes with their sale to us - that we would be able to take our kids on vacation any time we wanted to! It was represented to us that the timeshare was exactly the same as owning real estate. Once paid, it would have value just like owning a home and that “value” could be passed on to our heirs. During the long sales pitch it was told to us many times that owning a timeshare was just like owning a home. It had real value and could be sold, just like any other real estate. It was not until the owners meeting that my husband and I attended in Ogunquit, Maine in 2017 that anyone ever finally admitted to us that what we had purchased had no value, and the only way to use it at all would be to spend even more money. The timeshare that was actually sold to us was completely different from the initial “explorer” trial program they had signed us up for. The initial trial was based on points. What we were sold was a week block during a undesirable time of the year in NH. It was represented that this would be easy to trade anytime, anywhere. What we have experienced could not be further from the truth.
Over the past eleven years that we have had this, we have only been able to successfully use it we believe twice. And there was no “Inn Season” about it – we have only been able to trade to “off season” to use it. We now call it the “Off Season timeshare”. We were able to use it to go to Florida in July once and to northern Maine in November once. After paying all fees and associated memberships (with Interval International) to be able to use it, we have been consistently told we were not able to go where we have wanted to and have been unable to use our paid for time. We were led to believe we could trade our week toward cruises – when we tried to do this were told that we could not. We have had a hard time trying to find anyone at Inn Season or Interval International (which was back by InnSeason when we purchased) that could answer our questions as to how to use this. Calls to Inn Season resulted in being told to “just deposit the week” with Interval, and we should be all set. After depositing weeks with Interval, we cannot ever seem to find a person who can help with scheduling vacation time and end up being transferred to different people who give different information. The entire process has become convoluted and we believe we were entirely mis-led as to how this product works. Based on what we started with in the initial trial program and now ending up with this every other week product has been a bait and switch type of sales tactics. Our obligation with the mortgage on this has been paid. We have had our maintenance fees go from $481.00 up to over $650.00. Between maintenance fees and the high interest rate charged on the mortgage, we
have paid far over and above anything we would have paid had we simply just taken the vacations on our own. In 2017 we were invited to an owner’s meeting on how to use our timeshare. At no point was this helpful as to how to use what we currently have, but was another high pressure sales pitch on how to buy up into points at a cost of more that even the original amount spent. We were told that the week ownership would have to be converted to points to make it usable and that there was no other way out.
At that point we left – it was a great disappointment to find out that what we had was not usable and that the only way to use this was to upgrade and spend even more money. We did not go along with their upgrade and have been trying to figure out how to get out of this. Recently we were again invited to attend a one hour seminar for timeshare owner’s on how to best use their vacation time. We scheduled and attended a meeting on March 23, 2019 at *** in Portland, Maine. We were met – once again- with a lower level, no pressure type of representative that started right out showing us all the vacationing and easy ways and new properties we could go to with Inn Season’s. He stated again and again “I’m not here to sell you anything, just to help you”. We asked him two basic questions: How do we either use what we have, or get out of this entirely. He called over his manager, Scott R - ANOTHER high pressure sales representative. He came over, and once again we were told by him that he was not there to sell us anything, just to help us understand. We presented to him the same two questions: How to we use what we have or get out. After an hour and a half, all we got out of him was being told that our week was not usable, was the worst week we could have possibly purchased -being a muddy undesirable week in May in New Hampshire, that he could help us out by giving us a “present” of the one-time only offer “gift” of being able to purchase into points for the low price of $6600.00. He told us of all of his hardships in getting to Maine that weekend just to help us out. During the sales pitch we had told him more than once that we had a time limit and needed to be out to pick up parents. He then threw the statement out at us “I’m trying to help you” and “isn’t your money more important?”. Knowing now that he was not there to help us use what we have but only to sell us more, we finally just told him that our mortgage is paid asked what would happen if we simply stopped paying maintenance fees, gave them the week back, and walked away. He told us that InnSeason would come after us for the maintenance, would ruin our credit each month by tacking on additional fees and reporting it to the credit bureau.
He told us that there was no value of the week we had purchased – he also bragged during our time of some of the salespeople that pride themselves in selling those weeks because they are cheap and easy to sell. He continued to threaten us with ruining our credit if we did not continue to pay into maintenance fees, that we only had the one option of spending more money to convert to points to be able to use any vacation time, and continued his statements of “doing us a favor” by helping us out and getting us into *** points. He explained to us that the program we bought into and that was associated with Interval International is no longer even used by them, as it was found to not be profitable. They now only use *** points. We asked to take time to think and come back later – he said he didn’t know what we needed to think about and insulted us by saying we couldn’t see the value in his “gift” to us. He said he could not “make it any more simple” to explain, and attempted to make us feel like we didn’t understand how valuable this was. We were again shown by the lower level representative the great places we could go to that were on “sale” with points.
We finally had enough of the high pressure sales and got up and left, after being there for an hour and a half with no end in sight.
We just want out of the useless timeshare. This has been nothing but a money scam. We have fulfilled all of our obligations are left with timeshare that has no value
This customer owns a timeshare at *** in Lincoln, NH, not the InnSeason Vacation Club. The InnSeason Resort Services team attempted to help by offering to do online demonstration on how she could utilize the *** timeshare and other options for exchanges with other trade partners, but she refused. The Resort Services team assisted in her review of her ownership and I believe the matter is resolved at this time.
Our time share experience began in 2007 with a phone call telling us we had “won” plane tickets to anywhere we wanted to go in the United States. I am not sure how this was triggered, as we had not remember signing up for anything. However, the promise of plane tickets in exchange for a short presentation seemed reasonable. The meeting we attended was at *** in Lincoln, NH, which was a little over an hour’s drive from where we lived at the time. We were told to bring bathing suits and kids as we could use premises for the day and they would give us a voucher for dinner at a local restaurant. We arrived to a room full of games and popcorn for kids (party-like atmosphere), along with tables (we then found out the tables were staffed by salespeople). Again we were told we would have a short presentation about their offerings for vacationing and then would be free to use the premises (a new condo property). We were approached by lower level sales people, showing us all that their property had to offer, and asked if we liked to take vacations. Of course our response was “yes” – no reasonable person could say no to that question. The prospect of vacationing wherever and whenever we wanted was represented to us again and again. This presentation went on far longer than the “short presentation” that was promised to
us ( it ended up being most of an entire afternoon). At this point we had young kids getting “antsy” and felt we had fulfilled our time obligations. We wanted time to think about it and wanted kids to be able to use the pool that they had been promised. Then they brought in the higher level sales person. Even more sales pressure was applied.
We were offered multiple levels of “vacationing” at costs that we felt we could not afford and told them that we could not afford a timeshare. (at this time we were living on one income and raising two small kids). We were told we could take the kids and use the pool for a while. After, we were brought back into a room with the higher level sales person and offered their entry level trial vacationing package and again shown luxurious condo units that we would not be able to afford at this point in our lives, but would be able to experience with their entry level package.
This was a points based system and we decided to try it and were led to believe this was a “no strings attached” way to experience Inn Season’s. We were able to use the points during prime summer in Ogunquit, Maine vacation time and prime ski season time in Lincoln, New Hampshire. It worked very well and we were able to stay at great Inn Season accommodations for the two times that we used it for our points. After the points were used up we were asked to come back to review our experience and have another short presentation with them about the package we had just used. We had had a great time with the trial package, which was very easy to use and to book time when and where we wanted to. It worked well for us and we were able to go where we wanted during prime vacation times. However, we still were in a position that we felt we could not spend more money. Again, a high pressure sales person came in and went over with us how wonderful that was to be able to take our kids on vacation and offered us different levels of vacation packages. We declined several times. It was asked of us time and time again whether we planned on taking vacations with our kids in the future, and we were shown a multitude of places all over the world that we would be able to go with their product, that we would not able to afford without going through them and their timeshare. This included cruises and travelling to other countries – which we knew we would want to do sometime in the future. We were then offered a one week every other year timeshare program. This was broken down into a monthly mortgage amount, with maintenance fees every other year, and presented in such a way that we could trade weeks with others which could help cover the costs if we were not going to use our week. However again the pressure was applied that “you know you’re going take a vacation at least every other year with your kids” so this would be the most cost efficient and easy way to do that. Additionally it was presented as an investment, and when paid off would be an asset that we would own and be able to pass to our kids as an inheritance that they could then use. We purchased the only package that we felt we could even remotely afford. One week every other year. This had a maintenance fee of $481.00 every other year.
We were told it would be very easy to “trade” our week and go where we wanted and when we wanted, just like we had done with the initial points product. We were told it was essentially the same thing, but not points to keep track of. In 2010 we deposited our week, as instructed by Dannah at Inn Seasons and paid our fees to have Interval to be able to have two short stays during February 2011. We inquired about staying at three different Inn Season properties - South Mountain or *** in Lincoln, NH or one in North Conway, NH. I was also told that we could change the type of unit to a larger one. When I attempted to book this, we were told there were no places available as it was prime time there and our week was not able to be booked during those times. We were encouraged to go online to check for availability for places to go to. This consistently resulted in not finding any time that was usable during any time that we were able to go away with school age kids. This was one of their pushes with their sale to us - that we would be able to take our kids on vacation any time we wanted to! It was represented to us that the timeshare was exactly the same as owning real estate. Once paid, it would have value just like owning a home and that “value” could be passed on to our heirs. During the long sales pitch it was told to us many times that owning a timeshare was just like owning a home. It had real value and could be sold, just like any other real estate. It was not until the owners meeting that my husband and I attended in Ogunquit, Maine in 2017 that anyone ever finally admitted to us that what we had purchased had no value, and the only way to use it at all would be to spend even more money. The timeshare that was actually sold to us was completely different from the initial “explorer” trial program they had signed us up for. The initial trial was based on points. What we were sold was a week block during a undesirable time of the year in NH. It was represented that this would be easy to trade anytime, anywhere. What we have experienced could not be further from the truth.
Over the past eleven years that we have had this, we have only been able to successfully use it we believe twice. And there was no “Inn Season” about it – we have only been able to trade to “off season” to use it. We now call it the “Off Season timeshare”. We were able to use it to go to Florida in July once and to northern Maine in November once. After paying all fees and associated memberships (with Interval International) to be able to use it, we have been consistently told we were not able to go where we have wanted to and have been unable to use our paid for time. We were led to believe we could trade our week toward cruises – when we tried to do this were told that we could not. We have had a hard time trying to find anyone at Inn Season or Interval International (which was back by InnSeason when we purchased) that could answer our questions as to how to use this. Calls to Inn Season resulted in being told to “just deposit the week” with Interval, and we should be all set. After depositing weeks with Interval, we cannot ever seem to find a person who can help with scheduling vacation time and end up being transferred to different people who give different information. The entire process has become convoluted and we believe we were entirely mis-led as to how this product works. Based on what we started with in the initial trial program and now ending up with this every other week product has been a bait and switch type of sales tactics. Our obligation with the mortgage on this has been paid. We have had our maintenance fees go from $481.00 up to over $650.00. Between maintenance fees and the high interest rate charged on the mortgage, we
have paid far over and above anything we would have paid had we simply just taken the vacations on our own. In 2017 we were invited to an owner’s meeting on how to use our timeshare. At no point was this helpful as to how to use what we currently have, but was another high pressure sales pitch on how to buy up into points at a cost of more that even the original amount spent. We were told that the week ownership would have to be converted to points to make it usable and that there was no other way out.
At that point we left – it was a great disappointment to find out that what we had was not usable and that the only way to use this was to upgrade and spend even more money. We did not go along with their upgrade and have been trying to figure out how to get out of this. Recently we were again invited to attend a one hour seminar for timeshare owner’s on how to best use their vacation time. We scheduled and attended a meeting on March 23, 2019 at *** in Portland, Maine. We were met – once again- with a lower level, no pressure type of representative that started right out showing us all the vacationing and easy ways and new properties we could go to with Inn Season’s. He stated again and again “I’m not here to sell you anything, just to help you”. We asked him two basic questions: How do we either use what we have, or get out of this entirely. He called over his manager, Scott R - ANOTHER high pressure sales representative. He came over, and once again we were told by him that he was not there to sell us anything, just to help us understand. We presented to him the same two questions: How to we use what we have or get out. After an hour and a half, all we got out of him was being told that our week was not usable, was the worst week we could have possibly purchased -being a muddy undesirable week in May in New Hampshire, that he could help us out by giving us a “present” of the one-time only offer “gift” of being able to purchase into points for the low price of $6600.00. He told us of all of his hardships in getting to Maine that weekend just to help us out. During the sales pitch we had told him more than once that we had a time limit and needed to be out to pick up parents. He then threw the statement out at us “I’m trying to help you” and “isn’t your money more important?”. Knowing now that he was not there to help us use what we have but only to sell us more, we finally just told him that our mortgage is paid asked what would happen if we simply stopped paying maintenance fees, gave them the week back, and walked away. He told us that InnSeason would come after us for the maintenance, would ruin our credit each month by tacking on additional fees and reporting it to the credit bureau.
He told us that there was no value of the week we had purchased – he also bragged during our time of some of the salespeople that pride themselves in selling those weeks because they are cheap and easy to sell. He continued to threaten us with ruining our credit if we did not continue to pay into maintenance fees, that we only had the one option of spending more money to convert to points to be able to use any vacation time, and continued his statements of “doing us a favor” by helping us out and getting us into *** points. He explained to us that the program we bought into and that was associated with Interval International is no longer even used by them, as it was found to not be profitable. They now only use *** points. We asked to take time to think and come back later – he said he didn’t know what we needed to think about and insulted us by saying we couldn’t see the value in his “gift” to us. He said he could not “make it any more simple” to explain, and attempted to make us feel like we didn’t understand how valuable this was. We were again shown by the lower level representative the great places we could go to that were on “sale” with points.
We finally had enough of the high pressure sales and got up and left, after being there for an hour and a half with no end in sight.
We just want out of the useless timeshare. This has been nothing but a money scam. We have fulfilled all of our obligations are left with timeshare that has no value
This customer owns a timeshare at *** in Lincoln, NH, not the InnSeason Vacation Club. The InnSeason Resort Services team attempted to help by offering to do online demonstration on how she could utilize the *** timeshare and other options for exchanges with other trade partners, but she refused. The Resort Services team assisted in her review of her ownership and I believe the matter is resolved at this time.
We purchased a timeshare with the associated contract # ***. We made this purchase in ***, ***. Due to a variety of factors related to misrepresentation, fraud and breach of contract we have become aware of numerous factors relating to misrepresentations within our membership contract. We entered into a contract under many false and deceitful pretenses. Our consumer protection rights were violated at the point of sale and ongoing through the duration of our contractual agreement, including but not limited to the following:
•We have not been able to utilize our timeshare contract at all. We have tried making reservations at least 3 separate times and each time we were unsuccessful. We were under the impression that purchasing this timeshare would make vacationing easier and fun but all we’ve been doing is throwing our money away for something that we cant even use.
•Each time we were denied a reservation, we were told that if we upgraded our contract that we would be able to gain more reservation power. We thought that the contract we purchased would give us enough access to book reservations when we wanted.
•The sales representative, ***, told us that he personally would assist us in renting the timeshare. We have called *** many times and have always been unsuccessful in getting ahold of him.
•After many failed attempts to log in and make reservations, we tried to give the timeshare back to the resort. We first called *** about it and never heard back from him. Then we called the resort and the staff was unpleasant, rude and told us they couldn’t help. We even called corporate and they said they couldn’t help either.
• While we were informed about the rescission period, we were not told how the cancelation process worked should we wish to cancel in the allotted time. Since we were not made aware of this, we tried giving the timeshare back and was denied.
•We were informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38.
•We had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince us that this would be a great investment.
•We were told that we would be able to vacation 3 times a year for 10,000 points each. We were asked where we wanted to go and we said *** and were told that we could easily go there 3 times a year. This was a huge misrepresentation as we haven’t even been able to book one reservation, let alone a reservation a ***.
•During those 4 hours we were not allowed to leave the resort. We asked multiples times if we could leave and think about it but they said no, that the deal would expire if we left. The representative, ***, said that if we left that there would be no deal. This made us feel extremely pressured to buy something that we were unsure about.
•We expressed multiple times that we didn’t think that purchasing a timeshare would work for us. Instead of listening to our concerns, the representative just kept pressuring us.
•During the closing and signing of documents, some pages were explained but most of them were just summarized. We were led through each page in a point and sign fashion and were led to believe that we did not need to read over everything.
•We became aware that our consumer rights were violated when we were having issues logging in and no one would return our calls. When we did finally make contact with the staff they were rude, they yelled at us and hung up on us. We do not want to deal with a company that treats its owners so poorly.
•We became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at us and said we couldn’t do that with 30,000 points. She informed us that we needed at least 60,000 points and tried to get us to purchase more points. This whole situation was the exact opposite of what *** led us to believe.
•We are seeking the release from this contract due to the fact that our consumer rights were violated at the point of sale and we entered into a contract under many false and deceitful pretenses. We feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for us, especially after being treated so poorly when we were just looking help. We no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with us at all. We are paying for something that we can’t use; this timeshare serves us zero benefit.
We have been in an active dispute with Inn Seasons since march of 2019. We have been sending them documents that require a response and we have yet to hear back from them.
Sorry for the delay in responding, we attempted last week and there were technical issues with logging in with the Revdex.com that had to be fixed on the Revdex.com admin side.Now, as far as this complaint is concerned, the consumer claims that he was misled into believing he could take 3 vacations per year to *** for this allotted annual RCI Point amount. I personally spoke to the consumer and did show him that he can indeed go to *** using his points, but it'd get him a single week long vacation for his 30,000 RCI Points, even if he wanted to book that trip months or a year in advance.If the consumer is able to travel within the Instant Exchange period, typically within 4-6 weeks of the arrival date, then RCI has a link to search all available stays that use less than 10,000 points per week long vacation. In that case, he could take 3 vacations per year with his annual 30,000 RCI Points. Right now, there are over 1,300 resorts with move than 14,000 options for such discounted vacations. There may be resorts in *** that fall into that Instant Exchange period, but he'd need to book his flight arrangements on shorter notice, which could cost him more money.Even if he decides to take a single *** week long vacation by trading off his 30,000 annual points for his *** off-season week 13, then most people would consider that to be an excellent value. His claims are not supported by anything in writing nor is there anything in the actual purchase agreement stipulating such promises were made to him in regards to the *** claim. In fact, we have ample disclosures and notices to new owners that if anything else was promised to them that is not in the contract, then please list them on the agreement and there are no such promises listed.The claims that our team yelled or hung up on them is unfounded and quite the opposite of how we tried to help the consumer and he totally refused to attempt to use his points after he felt misled and wouldn't make a reasonable effort to use the RCI Points. His immediate response was to file a complaint or threaten to smear our company. There are many ways to use the 30,000 annual RCI Points, the Instant Exchange option for less than 10,000 per vacation is just one option, though it's a great value if someone has the flexibility to book on shorter notice.Basically, the customer is making claims that are not in writing and in real estate, the written contract trumps unsupported claims that can not be verified or were not part of the agreement. The consumer is just mistaken on the terms of what he claims he was offered and he was provided service to assist until he shut our support team out by not attempting to use the points with RCI. His main goal was to get out of the binding agreement and to make whatever claims he could to get to that end, but he is responsible for the loan and the annual fees to the resort and our team will continue to offer our service and support to him once he becomes willing to be reasonable and fair.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I am disappointed that InnSeason pretty much ignored more than half of my complaints. I am also really disappointed that t has taken InnSeason 8 months to finally respond to me. This complaint is much bigger than the *** aspect. I have not been able to use the timeshare and have tried at least 3 times. I was lied to and was fed very false information to get me to enter into a contract that was not what it was portrayed to be. I am going to list off each of my complaints again and am expecting InnSeason to reply to each and every one of them. · I have not been able to utilize my timeshare contract at all. I have tried making reservations at least 3 separate times and each time I was unsuccessful. I was under the impression that purchasing this timeshare would make vacationing easier and fun but all I’ve been doing is throwing my money away for something that I cant even use. · Each time I was denied a reservation, I was told that if I upgraded my contract that I would be able to gain more reservation power. I thought that the contract I purchased would give me enough access to book reservations when I wanted. · The sales representative, ***, told me that he personally would assist us in renting the timeshare. I have called *** many times and have always been unsuccessful in getting ahold of him.· After many failed attempts to log in and make reservations, I tried to give the timeshare back to the resort. I first called *** about it and never heard back from him. Then I called the resort and the staff was unpleasant, rude and told me they couldn’t help. I even called corporate and they said they couldn’t help either. · While I was informed about the rescission period, I was not told how the cancelation process worked should I wish to cancel in the allotted time. Since I was not made aware of this, I tried giving the timeshare back and was denied. · I was informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38. · I had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince me that this would be a great investment. · I was told that I would be able to vacation 3 times a year for 10,000 points each. I was asked where I wanted to go and I said *** and was told that I could easily go there 3 times a year. This was a huge misrepresentation as I haven’t even been able to book one reservation. · During those 4 hours I was not allowed to leave the resort. I asked multiples times if I could leave and think about it but they said no, that the deal would expire if I left. The representative, ***, said that if we left that there would be no deal. This made me feel extremely pressured to buy something that I was unsure about. · I expressed multiple times that I didn’t think that purchasing a timeshare would work for me. Instead of listening to my concerns, the representative just kept pressuring me. · During the closing and signing of documents, some pages were explained but most of them were just summarized. I was led through each page in a point and sign fashion and was led to believe that I did not need to read over everything.· I became aware that my consumer rights were violated when I was having issues logging in and no one would return my calls. When I did finally make contact with the staff they were rude, they yelled at me and hung up on me. I do not want to deal with a company that treats its owners so poorly. · I became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at me and said I couldn’t do that with 30,000 points. She informed me that I needed at least 60,000 points and tried to get me to purchase more points. This whole situation was the exact opposite of what *** led me to believe. · I am seeking the release from this contract due to the fact that my consumer rights were violated at the point of sale and I entered into a contract under many false and deceitful pretenses. I feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for me, especially after being treated so poorly when I was just looking help. I no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with me at all. I am paying for something that I can’t use; this timeshare serves me zero benefit.I do not want to threaten and would much rather resolve this quietly but I will contact the Attorney General and will deplete all my resources if InnSeason cannot reply to each of my very truthful complaints about what went on at the point of sale and ongoing throughout the duration of my contract. As I already stated, I am very disappointed with InnSeasons response, its taken me months to get a response and thats all they have to say. I look forward to the prompt reply and resolution to this matter.
Regards
The basis of the complaint was the consumer said he was misled and he could book 3 weeks for 10,000 points each with his allotment of annual RCI Points. I responded to the complaint that YES he can book up to 3 weeks of vacations per year using RCI if he books with the Instant Exchange travel window of 4-6 weeks prior to arrival date. Yes, he may find those discounted stays in ***; however, even at the normal rate I was able to show him that he'd be able to stay in *** for less than 30,000 points for a one week vacation that he can book months in advance, which is still a great value for such an expensive and high demand location.The whole notion of the rental claim was not even approached when I first interacted with the consumer in February 2018, so this seems to be an add on or revisionist history of what he claims was offered. In the agreement, our company never made an written guarantee of being able to get *** for 3 weeks a year or promise to rent his RCI Points or unit for him.The RCI Points program works, but someone has be to willing to be flexible to book the Instant Exchange options for 10,000 points for discounted week long stays, but they are available. His claims of people being rude or yelling at him are without merit and can't be proven to ever happened. How do I defend ourselves of such claims. We offered to help him use the RCI Points, but it was not good enough to get some quality resort locations, which I showed was possible even in ***, it somehow has morphed into something different where he expects 3 vacations per year, whenever and wherever he wants, regardless of the availability with RCI. Sorry that was not promised and we disclosed that all reservations are subject to availability in the exchange system.He can aruge to the AG, but his complaint does not change what was offered and included in the written agreement and disclosures or that we have been willing to help him use the RCI Points, but he was only wanted a way out and refused to use the points as described in the RCI Points program.Our company will expect the consumer to honor his agreements and we will continue to offer our help and assistance when he is ready to book some vacations.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I am unsure as to why whoever is replying to this complaint cannot acknowledge all of my complaints. The problem with the *** reservations are just one aspect to this complaint. One thing I would like to add is that of course their empty promises aren't on paper, why would they be when the whole point is to deceive customers. Once again, I would like a reply/explanation to each of the following 13 complaints: · I have not been able to utilize my timeshare contract at all. I have tried making reservations at least 3 separate times and each time I was unsuccessful. I was under the impression that purchasing this timeshare would make vacationing easier and fun but all I’ve been doing is throwing my money away for something that I cant even use. · Each time I was denied a reservation, I was told that if I upgraded my contract that I would be able to gain more reservation power. I thought that the contract I purchased would give me enough access to book reservations when I wanted. · The sales representative, ***, told me that he personally would assist us in renting the timeshare. I have called *** many times and have always been unsuccessful in getting ahold of him.· After many failed attempts to log in and make reservations, I tried to give the timeshare back to the resort. I first called *** about it and never heard back from him. Then I called the resort and the staff was unpleasant, rude and told me they couldn’t help. I even called corporate and they said they couldn’t help either. · While I was informed about the rescission period, I was not told how the cancelation process worked should I wish to cancel in the allotted time. Since I was not made aware of this, I tried giving the timeshare back and was denied. · I was informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38. · I had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince me that this would be a great investment.· During those 4 hours I was not allowed to leave the resort. I asked multiples times if I could leave and think about it but they said no, that the deal would expire if I left. The representative, ***, said that if we left that there would be no deal. This made me feel extremely pressured to buy something that I was unsure about. · I expressed multiple times that I didn’t think that purchasing a timeshare would work for me. Instead of listening to my concerns, the representative just kept pressuring me. · During the closing and signing of documents, some pages were explained but most of them were just summarized. I was led through each page in a point and sign fashion and was led to believe that I did not need to read over everything.· I became aware that my consumer rights were violated when I was having issues logging in and no one would return my calls. When I did finally make contact with the staff they were rude, they yelled at me and hung up on me. I do not want to deal with a company that treats its owners so poorly. · I became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at me and said I couldn’t do that with 30,000 points. She informed me that I needed at least 60,000 points and tried to get me to purchase more points. This whole situation was the exact opposite of what *** led me to believe. · I feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for me, especially after being treated so poorly when I was just looking help. I no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with me at all. I am paying for something that I can’t use; this timeshare serves me zero benefit. I am expecting a full response and I will deplete all my resources until I am satisfied.
Regards
We purchased a timeshare with the associated contract # ***. We made this purchase in ***, ***. Due to a variety of factors related to misrepresentation, fraud and breach of contract we have become aware of numerous factors relating to misrepresentations within our membership contract. We entered into a contract under many false and deceitful pretenses. Our consumer protection rights were violated at the point of sale and ongoing through the duration of our contractual agreement, including but not limited to the following:
•We have not been able to utilize our timeshare contract at all. We have tried making reservations at least 3 separate times and each time we were unsuccessful. We were under the impression that purchasing this timeshare would make vacationing easier and fun but all we’ve been doing is throwing our money away for something that we cant even use.
•Each time we were denied a reservation, we were told that if we upgraded our contract that we would be able to gain more reservation power. We thought that the contract we purchased would give us enough access to book reservations when we wanted.
•The sales representative, ***, told us that he personally would assist us in renting the timeshare. We have called *** many times and have always been unsuccessful in getting ahold of him.
•After many failed attempts to log in and make reservations, we tried to give the timeshare back to the resort. We first called *** about it and never heard back from him. Then we called the resort and the staff was unpleasant, rude and told us they couldn’t help. We even called corporate and they said they couldn’t help either.
• While we were informed about the rescission period, we were not told how the cancelation process worked should we wish to cancel in the allotted time. Since we were not made aware of this, we tried giving the timeshare back and was denied.
•We were informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38.
•We had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince us that this would be a great investment.
•We were told that we would be able to vacation 3 times a year for 10,000 points each. We were asked where we wanted to go and we said *** and were told that we could easily go there 3 times a year. This was a huge misrepresentation as we haven’t even been able to book one reservation, let alone a reservation a ***.
•During those 4 hours we were not allowed to leave the resort. We asked multiples times if we could leave and think about it but they said no, that the deal would expire if we left. The representative, ***, said that if we left that there would be no deal. This made us feel extremely pressured to buy something that we were unsure about.
•We expressed multiple times that we didn’t think that purchasing a timeshare would work for us. Instead of listening to our concerns, the representative just kept pressuring us.
•During the closing and signing of documents, some pages were explained but most of them were just summarized. We were led through each page in a point and sign fashion and were led to believe that we did not need to read over everything.
•We became aware that our consumer rights were violated when we were having issues logging in and no one would return our calls. When we did finally make contact with the staff they were rude, they yelled at us and hung up on us. We do not want to deal with a company that treats its owners so poorly.
•We became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at us and said we couldn’t do that with 30,000 points. She informed us that we needed at least 60,000 points and tried to get us to purchase more points. This whole situation was the exact opposite of what *** led us to believe.
•We are seeking the release from this contract due to the fact that our consumer rights were violated at the point of sale and we entered into a contract under many false and deceitful pretenses. We feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for us, especially after being treated so poorly when we were just looking help. We no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with us at all. We are paying for something that we can’t use; this timeshare serves us zero benefit.
We have been in an active dispute with Inn Seasons since march of 2019. We have been sending them documents that require a response and we have yet to hear back from them.
Sorry for the delay in responding, we attempted last week and there were technical issues with logging in with the Revdex.com that had to be fixed on the Revdex.com admin side.Now, as far as this complaint is concerned, the consumer claims that he was misled into believing he could take 3 vacations per year to *** for this allotted annual RCI Point amount. I personally spoke to the consumer and did show him that he can indeed go to *** using his points, but it'd get him a single week long vacation for his 30,000 RCI Points, even if he wanted to book that trip months or a year in advance.If the consumer is able to travel within the Instant Exchange period, typically within 4-6 weeks of the arrival date, then RCI has a link to search all available stays that use less than 10,000 points per week long vacation. In that case, he could take 3 vacations per year with his annual 30,000 RCI Points. Right now, there are over 1,300 resorts with move than 14,000 options for such discounted vacations. There may be resorts in *** that fall into that Instant Exchange period, but he'd need to book his flight arrangements on shorter notice, which could cost him more money.Even if he decides to take a single *** week long vacation by trading off his 30,000 annual points for his *** off-season week 13, then most people would consider that to be an excellent value. His claims are not supported by anything in writing nor is there anything in the actual purchase agreement stipulating such promises were made to him in regards to the *** claim. In fact, we have ample disclosures and notices to new owners that if anything else was promised to them that is not in the contract, then please list them on the agreement and there are no such promises listed.The claims that our team yelled or hung up on them is unfounded and quite the opposite of how we tried to help the consumer and he totally refused to attempt to use his points after he felt misled and wouldn't make a reasonable effort to use the RCI Points. His immediate response was to file a complaint or threaten to smear our company. There are many ways to use the 30,000 annual RCI Points, the Instant Exchange option for less than 10,000 per vacation is just one option, though it's a great value if someone has the flexibility to book on shorter notice.Basically, the customer is making claims that are not in writing and in real estate, the written contract trumps unsupported claims that can not be verified or were not part of the agreement. The consumer is just mistaken on the terms of what he claims he was offered and he was provided service to assist until he shut our support team out by not attempting to use the points with RCI. His main goal was to get out of the binding agreement and to make whatever claims he could to get to that end, but he is responsible for the loan and the annual fees to the resort and our team will continue to offer our service and support to him once he becomes willing to be reasonable and fair.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I am disappointed that InnSeason pretty much ignored more than half of my complaints. I am also really disappointed that t has taken InnSeason 8 months to finally respond to me. This complaint is much bigger than the *** aspect. I have not been able to use the timeshare and have tried at least 3 times. I was lied to and was fed very false information to get me to enter into a contract that was not what it was portrayed to be. I am going to list off each of my complaints again and am expecting InnSeason to reply to each and every one of them. · I have not been able to utilize my timeshare contract at all. I have tried making reservations at least 3 separate times and each time I was unsuccessful. I was under the impression that purchasing this timeshare would make vacationing easier and fun but all I’ve been doing is throwing my money away for something that I cant even use. · Each time I was denied a reservation, I was told that if I upgraded my contract that I would be able to gain more reservation power. I thought that the contract I purchased would give me enough access to book reservations when I wanted. · The sales representative, ***, told me that he personally would assist us in renting the timeshare. I have called *** many times and have always been unsuccessful in getting ahold of him.· After many failed attempts to log in and make reservations, I tried to give the timeshare back to the resort. I first called *** about it and never heard back from him. Then I called the resort and the staff was unpleasant, rude and told me they couldn’t help. I even called corporate and they said they couldn’t help either. · While I was informed about the rescission period, I was not told how the cancelation process worked should I wish to cancel in the allotted time. Since I was not made aware of this, I tried giving the timeshare back and was denied. · I was informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38. · I had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince me that this would be a great investment. · I was told that I would be able to vacation 3 times a year for 10,000 points each. I was asked where I wanted to go and I said *** and was told that I could easily go there 3 times a year. This was a huge misrepresentation as I haven’t even been able to book one reservation. · During those 4 hours I was not allowed to leave the resort. I asked multiples times if I could leave and think about it but they said no, that the deal would expire if I left. The representative, ***, said that if we left that there would be no deal. This made me feel extremely pressured to buy something that I was unsure about. · I expressed multiple times that I didn’t think that purchasing a timeshare would work for me. Instead of listening to my concerns, the representative just kept pressuring me. · During the closing and signing of documents, some pages were explained but most of them were just summarized. I was led through each page in a point and sign fashion and was led to believe that I did not need to read over everything.· I became aware that my consumer rights were violated when I was having issues logging in and no one would return my calls. When I did finally make contact with the staff they were rude, they yelled at me and hung up on me. I do not want to deal with a company that treats its owners so poorly. · I became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at me and said I couldn’t do that with 30,000 points. She informed me that I needed at least 60,000 points and tried to get me to purchase more points. This whole situation was the exact opposite of what *** led me to believe. · I am seeking the release from this contract due to the fact that my consumer rights were violated at the point of sale and I entered into a contract under many false and deceitful pretenses. I feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for me, especially after being treated so poorly when I was just looking help. I no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with me at all. I am paying for something that I can’t use; this timeshare serves me zero benefit.I do not want to threaten and would much rather resolve this quietly but I will contact the Attorney General and will deplete all my resources if InnSeason cannot reply to each of my very truthful complaints about what went on at the point of sale and ongoing throughout the duration of my contract. As I already stated, I am very disappointed with InnSeasons response, its taken me months to get a response and thats all they have to say. I look forward to the prompt reply and resolution to this matter.
Regards
The basis of the complaint was the consumer said he was misled and he could book 3 weeks for 10,000 points each with his allotment of annual RCI Points. I responded to the complaint that YES he can book up to 3 weeks of vacations per year using RCI if he books with the Instant Exchange travel window of 4-6 weeks prior to arrival date. Yes, he may find those discounted stays in ***; however, even at the normal rate I was able to show him that he'd be able to stay in *** for less than 30,000 points for a one week vacation that he can book months in advance, which is still a great value for such an expensive and high demand location.The whole notion of the rental claim was not even approached when I first interacted with the consumer in February 2018, so this seems to be an add on or revisionist history of what he claims was offered. In the agreement, our company never made an written guarantee of being able to get *** for 3 weeks a year or promise to rent his RCI Points or unit for him.The RCI Points program works, but someone has be to willing to be flexible to book the Instant Exchange options for 10,000 points for discounted week long stays, but they are available. His claims of people being rude or yelling at him are without merit and can't be proven to ever happened. How do I defend ourselves of such claims. We offered to help him use the RCI Points, but it was not good enough to get some quality resort locations, which I showed was possible even in ***, it somehow has morphed into something different where he expects 3 vacations per year, whenever and wherever he wants, regardless of the availability with RCI. Sorry that was not promised and we disclosed that all reservations are subject to availability in the exchange system.He can aruge to the AG, but his complaint does not change what was offered and included in the written agreement and disclosures or that we have been willing to help him use the RCI Points, but he was only wanted a way out and refused to use the points as described in the RCI Points program.Our company will expect the consumer to honor his agreements and we will continue to offer our help and assistance when he is ready to book some vacations.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
I am unsure as to why whoever is replying to this complaint cannot acknowledge all of my complaints. The problem with the *** reservations are just one aspect to this complaint. One thing I would like to add is that of course their empty promises aren't on paper, why would they be when the whole point is to deceive customers. Once again, I would like a reply/explanation to each of the following 13 complaints: · I have not been able to utilize my timeshare contract at all. I have tried making reservations at least 3 separate times and each time I was unsuccessful. I was under the impression that purchasing this timeshare would make vacationing easier and fun but all I’ve been doing is throwing my money away for something that I cant even use. · Each time I was denied a reservation, I was told that if I upgraded my contract that I would be able to gain more reservation power. I thought that the contract I purchased would give me enough access to book reservations when I wanted. · The sales representative, ***, told me that he personally would assist us in renting the timeshare. I have called *** many times and have always been unsuccessful in getting ahold of him.· After many failed attempts to log in and make reservations, I tried to give the timeshare back to the resort. I first called *** about it and never heard back from him. Then I called the resort and the staff was unpleasant, rude and told me they couldn’t help. I even called corporate and they said they couldn’t help either. · While I was informed about the rescission period, I was not told how the cancelation process worked should I wish to cancel in the allotted time. Since I was not made aware of this, I tried giving the timeshare back and was denied. · I was informed that it was possible that the yearly maintenance fees would increase, but it was not definite nor did they say how much it could increase. In one year the maintenance fee increased $186.38. · I had agreed to attend a 60-minute presentation but ended being held there for over 4 hours. The meeting was extended because the representative was very aggressive in trying to convince me that this would be a great investment.· During those 4 hours I was not allowed to leave the resort. I asked multiples times if I could leave and think about it but they said no, that the deal would expire if I left. The representative, ***, said that if we left that there would be no deal. This made me feel extremely pressured to buy something that I was unsure about. · I expressed multiple times that I didn’t think that purchasing a timeshare would work for me. Instead of listening to my concerns, the representative just kept pressuring me. · During the closing and signing of documents, some pages were explained but most of them were just summarized. I was led through each page in a point and sign fashion and was led to believe that I did not need to read over everything.· I became aware that my consumer rights were violated when I was having issues logging in and no one would return my calls. When I did finally make contact with the staff they were rude, they yelled at me and hung up on me. I do not want to deal with a company that treats its owners so poorly. · I became aware that the timeshare was misrepresented after trying to a book a reservation in *** for one week. The lady on the phone laughed at me and said I couldn’t do that with 30,000 points. She informed me that I needed at least 60,000 points and tried to get me to purchase more points. This whole situation was the exact opposite of what *** led me to believe. · I feel taken advantage of and this program is not conducive to my traveling plans. The timeshare does not work for me, especially after being treated so poorly when I was just looking help. I no longer want to do business with your company, the staff is rude, uncooperative and they are not willing to listen/work with me at all. I am paying for something that I can’t use; this timeshare serves me zero benefit. I am expecting a full response and I will deplete all my resources until I am satisfied.
Regards
This company deceived us in to thinking that we would be able to utilize their services by lying to us and then having us sign a contract. We were told one thing and now they are saying we cannot exit the contract and that they have no control over it. They have been rude and extremely unhelpful. Their customer service is abysmal.
This customer is making a complaint of misrepresentation that is contrary to what they agreed to and is supported in a written agreement. Our team has repeatedly offered to help them book a fabulous vacation for their honeymoon using ***, *** and *** to go to the South Pacific or Indonesia to dive on their honeymoon. Our team did a 48 minute online meeting after they finally agreed to do the online demonstration where he shows the fiance multiple resort options within their points range for up to 2 weeks of resort accommodations in Bali at a *** resort. This was done a recorded video that definitively shows that the program works and can get them on a wonderful honeymoon in November 2019. No matter what great options were presented, there was always an excuse why that was not for them. That's because it was never about them going not being able to go to Tahiti as claimed.On Saturday, the manager who assisted them when they purchased spoke to the couple and offered to get them plenty of other options using *** and *** and they really were not interested in using the program, but just wanted to "bail and get out". This is not about the product or that they were misled or lied to . This is simply a young couple who has decided for whatever reason they don't want to own and pay the agreed upon terms for their program and are doing whatever is necessary to try to be released of their obligations.As a company who invests tons of time and resources into helping our customers to better use and understand the *** program with online meetings, tutorials, online resources in the *** platform, it's disheartening when customer make stuff up that is completely FAKE NEWS to get a desired outcome when they don't want to pay any longer. Let's try a little honestly and state that they just changed their minds and really wanted to buy a car or whatever instead. The couple kept repeating how they have to pay for the upcoming wedding and that they really don't want to keep the program even though our team can help them get on an awesome honeymoon that they will have to pay out of pocket for anyways. The customer made physical threats as well to our team members, which is completely unacceptable.This couple owes our team an apology in writing before we entertain any negotiations related to their purchase and their agreed contractual obligations. We will continue to offer our assistance with using the *** program to them and help them as much as possible to book some quality resorts, even when we are falsely accused of misrepresenting the program.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Thank you for that response, however that does not help with any of the issues that we have brought to light.
Regards
This company deceived us in to thinking that we would be able to utilize their services by lying to us and then having us sign a contract. We were told one thing and now they are saying we cannot exit the contract and that they have no control over it. They have been rude and extremely unhelpful. Their customer service is abysmal.
This customer is making a complaint of misrepresentation that is contrary to what they agreed to and is supported in a written agreement. Our team has repeatedly offered to help them book a fabulous vacation for their honeymoon using ***, *** and *** to go to the South Pacific or Indonesia to dive on their honeymoon. Our team did a 48 minute online meeting after they finally agreed to do the online demonstration where he shows the fiance multiple resort options within their points range for up to 2 weeks of resort accommodations in Bali at a *** resort. This was done a recorded video that definitively shows that the program works and can get them on a wonderful honeymoon in November 2019. No matter what great options were presented, there was always an excuse why that was not for them. That's because it was never about them going not being able to go to Tahiti as claimed.On Saturday, the manager who assisted them when they purchased spoke to the couple and offered to get them plenty of other options using *** and *** and they really were not interested in using the program, but just wanted to "bail and get out". This is not about the product or that they were misled or lied to . This is simply a young couple who has decided for whatever reason they don't want to own and pay the agreed upon terms for their program and are doing whatever is necessary to try to be released of their obligations.As a company who invests tons of time and resources into helping our customers to better use and understand the *** program with online meetings, tutorials, online resources in the *** platform, it's disheartening when customer make stuff up that is completely FAKE NEWS to get a desired outcome when they don't want to pay any longer. Let's try a little honestly and state that they just changed their minds and really wanted to buy a car or whatever instead. The couple kept repeating how they have to pay for the upcoming wedding and that they really don't want to keep the program even though our team can help them get on an awesome honeymoon that they will have to pay out of pocket for anyways. The customer made physical threats as well to our team members, which is completely unacceptable.This couple owes our team an apology in writing before we entertain any negotiations related to their purchase and their agreed contractual obligations. We will continue to offer our assistance with using the *** program to them and help them as much as possible to book some quality resorts, even when we are falsely accused of misrepresenting the program.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
Thank you for that response, however that does not help with any of the issues that we have brought to light.
Regards
I have been with InnSeason (although I have been contemplating for years to sell) for a long time and in December of 2018 my husband and I decided to add our 2 children on as co-owners. Paid them $200.00 to add our own unmarried children on. What a rip off that was as well. We already owned and why charge the additional fee?? No explanation. I was told that it is just what their policy is.
This past weekend 1-6-2019 my husband and I attended the *** in Wilmington, MA with our daughter and her fiancé . There was a vendor there advertising a free vacation if you won at chose the correct color at spinning their wheel. My daughter and fiancé spun this wheel and landed on the winning color (red). The representative there was all excited to offer this "free" 4 day cruise to the winner as long as they would sign up for a visit to anyone of their local locations for a presentation. As the representative was sifting through the paperwork that needed to be filled out for the "winner", my husband and I noticed the InnSeason Resort logo. We all spoke up letting the representative know that we were owners and that we had just added our children on as co-owners a few weeks ago. She checked with her colleague and they both agreed to continue filling out the paperwork since my daughter's fiancé is not an owner/co-owner at this time. The intention was for them to explore if there was something out there at the presentation this weekend, that they could afford to buy. The representative took a $20.00 deposit for the reservation for a Cape Cod location and my daughter was asked to sign the paperwork that the representative had filled out with her fiancé's name as primary.
Today my daughter spoke with the Corporate Office about this reservation. She spoke with a Kathy B (one manager as she claimed to be) and then with Erin S (another manager) and was told at this time that since she is a co-owner, she and her fiancé are not qualified for this winning promotion that InnSeason so poorly advertised for. She and I were both told that the whole idea behind the promotion was to get "new" owners to come and sit through a 90 minute or more presentation to sell more timeshare only. I guess that is "business" and there is no reason to waste time with people who are owners already. Those people are already dissatisfied but stuck in in this mess.
Kathy was the rudest customer service person I have dealt with at this company by far (and I have had issues with them from the very beginning, but since they do not buy back, we are stuck with this timeshare OR loose ALL of our investment). She was just in a "matter of fact and no other way or solution to make a customer happy" mode. The customer was wrong and should have known better attitude is what I interpreted our conversation to be.
Erin did NOT accept any responsibility for the action/s of their company and this situation should not have gone as far as it. She did make an offer....my daughter and her fiancé could still get the "free" stuff as long as they bought additional timeshare. I explained to Erin that at this time and as a long time owner of this particular timeshare (we also own timeshare with *** in Florida) that I would NEVER buy any additional timeshare with InnSeason. I would NEVER advise my daughter, fiancé, or any other family member or stranger for that matter, to EVER buy with InnSeason (or any other time share company). These companies are all about making it sound like it is the BEST and only way to vacation. Timeshare is a waste of money with lots and lots of hidden fees for everything, and lots of aggravation. If my husband and I had thought about it and worked out the math (maintenance fees INCREASE every year for the same amount of vacation time originally bought and additional fees increase as well) we would NOT have bought. There are added and hidden fees for EVERYTHING associated with timeshare. Nothing is what it sounds like and everything has FEES. If you can afford to vacation book directly without being stuck in a situation like many of us have gotten into.
If you want to sell your timeshare, no help is offered by InnSeason and IF you do find another fool like us that may want to buy your time share, InnSeason MUST approve the buyer. What a racket.
DO NOT SIGN UP FOR ANYTHING ASSOCIATED WITH INNSEASON. THEY ONLY PROMISE "SOMETHING" IF THERE IS A WAY TO GET NEW SUCKERS LIKE US TO BUY.
Regarding the $200 charge to add your children to your account - as Co-Owners they would have the same legal rights and responsibilities to the product that you do. That type of addition to an account requires several changes to the paperwork internally. Once that's complete we request the escrow company do the same and have a new Points Certificate issued, in addition to similar types of updates with the Management Company and Exchange Company. If a new member wants Co-Owners at the time of the purchase, there is no additional charge to add them because everything can be done with the new contract that we are processing. It's only when an existing owner wants to add owners that we require the fee to cover the cost associated.
Regarding the marketing presentation - the paperwork you mention lists the requirements for participation. There are 8 bullet points that must be initialed and then signed at the bottom by the client (your daughter and her fiancé) . We have it set up this way to prevent miscommunication or confusion.
The 1st item "Spouses, significant others, partners, MUST ATTEND THE TOUR TOGETHER"
The 5th item "InnSeason Owners and those who have previewed an InnSeason property in the past 2 years are ineligible"
Upon review, we found the form complete, all items initialed and signed.
You stated that your daughter and fiancé wanted to attend in order to explore the options of purchasing their own membership separate from yours. We offered to allow them to do so and would honor the promotional gifts if they did in fact purchase. At this time the offer stands, so if they would like to take advantage of that please have them contact Corporate.
This type of marketing promotion is to generate new business, which is a critical piece of maintaining the financial health of an organization such as the InnSeason Vacation Club. Considering the size and years' operating, we have owners age out, pass away, move away, etc. When we lose owners for those reasons, their annual maintenance fees go unpaid. The annual fees support the resorts. Without new owners to pay annual fees, the existing owners would be left with the burden of significantly increased annual fees. Our active sales and marketing departments are a tremendous help in keeping this in check. If you have questions or concerns about this area, you may considering attending the annual Owner's Association meeting or contacting your Board of Directors.
There are no "hidden" fees or policies.
We are available to assist from 9am-7pm Mon-Fri and 9am-2pm on Saturdays.
Erin S
General Manager
Customer Service
InnSeason Resorts
I have been with InnSeason (although I have been contemplating for years to sell) for a long time and in December of 2018 my husband and I decided to add our 2 children on as co-owners. Paid them $200.00 to add our own unmarried children on. What a rip off that was as well. We already owned and why charge the additional fee?? No explanation. I was told that it is just what their policy is.
This past weekend 1-6-2019 my husband and I attended the *** in Wilmington, MA with our daughter and her fiancé . There was a vendor there advertising a free vacation if you won at chose the correct color at spinning their wheel. My daughter and fiancé spun this wheel and landed on the winning color (red). The representative there was all excited to offer this "free" 4 day cruise to the winner as long as they would sign up for a visit to anyone of their local locations for a presentation. As the representative was sifting through the paperwork that needed to be filled out for the "winner", my husband and I noticed the InnSeason Resort logo. We all spoke up letting the representative know that we were owners and that we had just added our children on as co-owners a few weeks ago. She checked with her colleague and they both agreed to continue filling out the paperwork since my daughter's fiancé is not an owner/co-owner at this time. The intention was for them to explore if there was something out there at the presentation this weekend, that they could afford to buy. The representative took a $20.00 deposit for the reservation for a Cape Cod location and my daughter was asked to sign the paperwork that the representative had filled out with her fiancé's name as primary.
Today my daughter spoke with the Corporate Office about this reservation. She spoke with a Kathy B (one manager as she claimed to be) and then with Erin S (another manager) and was told at this time that since she is a co-owner, she and her fiancé are not qualified for this winning promotion that InnSeason so poorly advertised for. She and I were both told that the whole idea behind the promotion was to get "new" owners to come and sit through a 90 minute or more presentation to sell more timeshare only. I guess that is "business" and there is no reason to waste time with people who are owners already. Those people are already dissatisfied but stuck in in this mess.
Kathy was the rudest customer service person I have dealt with at this company by far (and I have had issues with them from the very beginning, but since they do not buy back, we are stuck with this timeshare OR loose ALL of our investment). She was just in a "matter of fact and no other way or solution to make a customer happy" mode. The customer was wrong and should have known better attitude is what I interpreted our conversation to be.
Erin did NOT accept any responsibility for the action/s of their company and this situation should not have gone as far as it. She did make an offer....my daughter and her fiancé could still get the "free" stuff as long as they bought additional timeshare. I explained to Erin that at this time and as a long time owner of this particular timeshare (we also own timeshare with *** in Florida) that I would NEVER buy any additional timeshare with InnSeason. I would NEVER advise my daughter, fiancé, or any other family member or stranger for that matter, to EVER buy with InnSeason (or any other time share company). These companies are all about making it sound like it is the BEST and only way to vacation. Timeshare is a waste of money with lots and lots of hidden fees for everything, and lots of aggravation. If my husband and I had thought about it and worked out the math (maintenance fees INCREASE every year for the same amount of vacation time originally bought and additional fees increase as well) we would NOT have bought. There are added and hidden fees for EVERYTHING associated with timeshare. Nothing is what it sounds like and everything has FEES. If you can afford to vacation book directly without being stuck in a situation like many of us have gotten into.
If you want to sell your timeshare, no help is offered by InnSeason and IF you do find another fool like us that may want to buy your time share, InnSeason MUST approve the buyer. What a racket.
DO NOT SIGN UP FOR ANYTHING ASSOCIATED WITH INNSEASON. THEY ONLY PROMISE "SOMETHING" IF THERE IS A WAY TO GET NEW SUCKERS LIKE US TO BUY.
Regarding the $200 charge to add your children to your account - as Co-Owners they would have the same legal rights and responsibilities to the product that you do. That type of addition to an account requires several changes to the paperwork internally. Once that's complete we request the escrow company do the same and have a new Points Certificate issued, in addition to similar types of updates with the Management Company and Exchange Company. If a new member wants Co-Owners at the time of the purchase, there is no additional charge to add them because everything can be done with the new contract that we are processing. It's only when an existing owner wants to add owners that we require the fee to cover the cost associated.
Regarding the marketing presentation - the paperwork you mention lists the requirements for participation. There are 8 bullet points that must be initialed and then signed at the bottom by the client (your daughter and her fiancé) . We have it set up this way to prevent miscommunication or confusion.
The 1st item "Spouses, significant others, partners, MUST ATTEND THE TOUR TOGETHER"
The 5th item "InnSeason Owners and those who have previewed an InnSeason property in the past 2 years are ineligible"
Upon review, we found the form complete, all items initialed and signed.
You stated that your daughter and fiancé wanted to attend in order to explore the options of purchasing their own membership separate from yours. We offered to allow them to do so and would honor the promotional gifts if they did in fact purchase. At this time the offer stands, so if they would like to take advantage of that please have them contact Corporate.
This type of marketing promotion is to generate new business, which is a critical piece of maintaining the financial health of an organization such as the InnSeason Vacation Club. Considering the size and years' operating, we have owners age out, pass away, move away, etc. When we lose owners for those reasons, their annual maintenance fees go unpaid. The annual fees support the resorts. Without new owners to pay annual fees, the existing owners would be left with the burden of significantly increased annual fees. Our active sales and marketing departments are a tremendous help in keeping this in check. If you have questions or concerns about this area, you may considering attending the annual Owner's Association meeting or contacting your Board of Directors.
There are no "hidden" fees or policies.
We are available to assist from 9am-7pm Mon-Fri and 9am-2pm on Saturdays.
Erin S
General Manager
Customer Service
InnSeason Resorts
The contract was nothing of what it was made to be when I initially was presented it. These presentations are made to make you feel as if you are unable to get out unless you sign the contract. The representatives utilize high pressure sales tactics, along with manipulating statements to tie you in. I felt trapped during my presentation as it was intimidating. My representative would only explain to me what was convenient for me to hear. The maintenance fees were never explained to me. I only thought I had to pay the mortgage, and then found out that there were annual maintenance fees that increase each year. The contract itself was completely briefed over and not explained to its entirety in order for me to able to make a wise, long-term financial decision. I felt rushed to complete the process and sign the documents. This timeshare was absolutely misleading. I left that presentation sold on the fact that I would be able to travel anywhere and at any time, however, that is not at all the case. I would have never made this purchase had I known the truth behind it all. I feel taken advantage of finding out that this membership is absolutely worthless. I have found out that people are selling these timeshares on *** for even just a dollar, desperate to get rid of them. The only option available to me at this point is complete termination of this contract. I look forward to a solution.
This InnSeason Vacation Club member reached out to the company in early May last year, but was told that the Association had already reached its limit for deed backs ) or as the Board of Directors approved a program called Release Agreement Option for 2018 Use Year. I explained to the club member that if she paid her club fees, then she could be on a wait list for 2019 Use Year, but would still have to pay the 2019 club fees to do a Release Agreement Option for 2019.
If this club member pays her outstanding club fees for 2018 & 2019, then the Association will waive the $400 transfer fees that are required to be eligible for the Release Agreement Option and she will be able to terminate her club account once the prepared Release Agreement is sent to her with instructions on how to complete the process.
The member can reach me directly at *** or *** to discuss the Release Agreement.
***
InnSeason Resorts
The contract was nothing of what it was made to be when I initially was presented it. These presentations are made to make you feel as if you are unable to get out unless you sign the contract. The representatives utilize high pressure sales tactics, along with manipulating statements to tie you in. I felt trapped during my presentation as it was intimidating. My representative would only explain to me what was convenient for me to hear. The maintenance fees were never explained to me. I only thought I had to pay the mortgage, and then found out that there were annual maintenance fees that increase each year. The contract itself was completely briefed over and not explained to its entirety in order for me to able to make a wise, long-term financial decision. I felt rushed to complete the process and sign the documents. This timeshare was absolutely misleading. I left that presentation sold on the fact that I would be able to travel anywhere and at any time, however, that is not at all the case. I would have never made this purchase had I known the truth behind it all. I feel taken advantage of finding out that this membership is absolutely worthless. I have found out that people are selling these timeshares on *** for even just a dollar, desperate to get rid of them. The only option available to me at this point is complete termination of this contract. I look forward to a solution.
This InnSeason Vacation Club member reached out to the company in early May last year, but was told that the Association had already reached its limit for deed backs ) or as the Board of Directors approved a program called Release Agreement Option for 2018 Use Year. I explained to the club member that if she paid her club fees, then she could be on a wait list for 2019 Use Year, but would still have to pay the 2019 club fees to do a Release Agreement Option for 2019.
If this club member pays her outstanding club fees for 2018 & 2019, then the Association will waive the $400 transfer fees that are required to be eligible for the Release Agreement Option and she will be able to terminate her club account once the prepared Release Agreement is sent to her with instructions on how to complete the process.
The member can reach me directly at *** or *** to discuss the Release Agreement.
***
InnSeason Resorts
BUYERS BEWARE I had to give it a rating just to post. The worst company ever!
Biggest scam out there.
As an owner And unhappy to say the least. Rude customer service all the way to the top!
I may just picket at the next event to detour potential buyers from suffering like the rest of us. As an owner I have rights? Right.
Our company has offered assistance to this customer repeatedly who refused to accept the assistance and has been provided with excellent customer service in spite of the claims by this customer. We will continue to make all efforts to assist her and all of the customers each day to help them better use and understand the program to take quality vacations.