Inova Behavioral Health Partial Hospitalization Program

Good afternoon [redacted] ,We received the attached letter at our Partial Hospitalization Program in July Since then we review the patient’s records and charges, and found an error in the billing The error has been corrected, the charges have been resubmitted, the patient’s balance has been set to $0, and the “bad debt” flag has been removed from the patient’s chartIf you have any additional questions, or need additional information, please feel free to contact me.Sincerely,Maria Maria *H [redacted] , MA, LPC, CSAC DirectorBehavioral Health Adult Ambulatory ServicesInova Behavioral Health Services [redacted] ***Fairfax,VA ***T ###-###-#### |F ###-###-#### |

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I appreciate that Inova Behavioral Health PHP finally corrected the $error in my account, although they did not explain whether they had correctly refiled the claim and been reimbursed by my insurance or just canceled the charge They also did not address whether the $in bad debt that had been listed in error on my account for months negatively affected my credit rating.In addition, there are now over $of new charges on the account that were not there beforeI have asked for itemized descriptions of those charges in order to understand what they are for.I should mention that I received a call from the business today and was not able to pick up, so at least they are tryingI may be able to resolve the issue with them directly soon It seems that the Revdex.com complaint process was helpful in getting this issue resolved, which should not have been necessary
Regards,
*** ***

Good afternoon [redacted],We received the attached letter at our Partial Hospitalization Program in July.  Since then we review the patient’s records and charges, and found an error in the billing.  The error has been corrected, the charges have been resubmitted, the patient’s balance...

has been set to $0, and the “bad debt” flag has been removed from the patient’s chart. If you have any additional questions, or need additional information, please feel free to contact me.Sincerely,Maria  Maria *. H[redacted], MA, LPC, CSAC DirectorBehavioral Health Adult Ambulatory ServicesInova Behavioral Health Services[redacted]Fairfax,VA [redacted]T ###-###-#### |F ###-###-#### |