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INOVA Hospital Patient Financial Services

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INOVA Hospital Patient Financial Services Reviews (14)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I would like to receive the paid in full letter before concurring with closure.As I repeated to their staff at least a half dozen different dates, payments were automatically sent to the address that they provided upon establishing the payment planI repeatedly verified the address or was at least forces to despite consistently confirming that the address noted in my bill pay syncs with the address that they keep telling me is incorrectI repeat that all of my payments were sent to an address that they providedAt no point did I change the address in my automatic bill payment plan through my bank.They actually went through with refunding a single $payment and did not provide notice of refunding but instead opted to send me threatening letters, indicating falsely that I had missed a payment.They fully intended to do the same thing a second time which I became aware of after receiving another threatening letter via U.SMailThere is an issue with their payment processing and/or payment addressFix it and stop blaming those individuals like myself who actually consistently pay without missing payments in sync with the agreed upon installment plansI'll think twice before I attend another INOVA ER and drive the extra seven miles (if able) to a [redacted] facility...absolutely, never had have any issues with their billing department.This response ahows as I've stated in my original correspondence that these people simply do not operate via logic Regards, [redacted] ***

From: Tinana, Leo C.Date: Tue, Nov 28, at 12:PMSubject: RE:Complaint ID [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: "B***, Christia" < [redacted] @inova.org>Hello [redacted] , Hope all is well! Thank you for returning my callI have contacted the patient husband to get additional information on November 27, Unfortunately there was no answer on his phone and have left my callback information on his voicemailPlease reach out to me if you have any questions, Best Regards,Leo Leo T***Manager, Patient Financial Services/AMCBInova Health System

Called the patient today and left my callback information on the voicemailBasically the account was reviewed and her payment was received and posted to the accountThe account has zero balance and a zero balance statement was mailed to the patient

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: T***, Leo C.Date: Fri, Dec 8, at 9:AMSubject: RE:Complaint ID ***To: "***@myRevdex.com.org" Cc: "B***, Christia" Hello ** ***, We wanted to let you know that we have worked with and resolved the patient complaint. Please contact me if you have any questions. Thank you, Leo T***Manager, Patient Financial Services/AMCBInova Health System

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I would like to receive the paid in full letter before concurring with closure.As I repeated to their staff at least a half dozen different dates, payments were automatically sent to the address that they provided upon establishing the payment planI repeatedly verified the address or was at least forces to despite consistently confirming that the address noted in my bill pay syncs with the address that they keep telling me is incorrectI repeat that all of my payments were sent to an address that they providedAt no point did I change the address in my automatic bill payment plan through my bank.They actually went through with refunding a single $payment and did not provide notice of refunding but instead opted to send me threatening letters, indicating falsely that I had missed a payment.They fully intended to do the same thing a second time which I became aware of after receiving another threatening letter via U.SMailThere is an issue with their payment processing and/or payment addressFix it and stop blaming those individuals like myself who actually consistently pay without missing payments in sync with the agreed upon installment plansI'll think twice before I attend another INOVA ER and drive the extra seven miles (if able) to a *** facility...absolutely, never had have any issues with their billing department.This response ahows as I've stated in my original correspondence that these people simply do not operate via logic
Regards,
*** ***

Our patient requested a payment plan through our Inova *** deparly men to assist with her hospital bill*** has its own lockbox address, where payments are to the rid and this is shown on the bills we mail out to our patients.Our patient stated that she had mailed the last payment,
but unfortunately she had mailed it to a different payment address in the hospital, one in which We are not aware unless notified by the posting teamSince the patient signed up for a long term payment plan, he account was transferred from the hospital billing system *** to ***'s internal system ***Due to this system transfer, there was no outstanding balance on the *** system.When the payment was received by the hospital lockbox address, it was posted to the *** system and a credit balance was createdMediCredit was not notified of this payment, and the refund team reviewed the credit balance for a possible refund.As a result of this notification by your office, we were able to locate this credit balance We have voided the refund and the payment has been posted correctly to the account in our system.We will send our patient a paid in full letter.Thank you for the opportunity to respond to this complaint. Sincerely,Carlos H***Inova *** Supervisor

We have called and spoke to the patient in reference to the billing issueWe reviewed the account and confirmed that the balance was applied to the patient deductible according to the explanation of benefits received from the patient insurance companyPatient was advised to contact his insurance
company if he has further questions about his policy

We have contacted the patient and explained that the balance due was due to his high deductible on his insurance policyWe have advised the patient to contact his insurance company as well to ensure that he understood his policy fully.Unfortunately, patient was still very unhappyPatient was advised there was nothing we can do at this time

Called the patient today and left my callback information on the voicemail. Basically the account was reviewed and her payment was received and posted to the account. The account has zero balance and a zero balance statement was mailed to the patient.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because, as I stated in my previous update, my issue is not with my insurance. INOVA hospital is knowingly miss guiding the issue. I have provided supporting documentation as to how high INOVA hospital is charging for this service.I urge Revdex.com is making sure that INOVA hospital charges me the price I send in the below link, which is one third of the price charged my INOVA. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 11.0px; font: 14.0px Arial; color: #232323} span.s1 {font-kerning: none} [redacted]As stated before, I have already contacted the insurance company and the insurance company clearly told me this amount is controlled by hospital and INOVA hospital can look into help. Upon contacting INOVA hospital, they told me once the bill gets to internal collection they can reduce it, but now internal collection is not willing to reduce the bill and points back again.INOVA hospital deservers the poorest rating that Revdex.com can assign, as they are not only charging outrageous amount to customers, but also misguiding the issues when questioned.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

See Attachment

From: Tinana, Leo C.<[email protected]>Date: Tue, Nov 28, 2017 at 12:14 PMSubject: RE:Complaint ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: "B[redacted], Christia" <[redacted]@inova.org>Hello [redacted], Hope all is well! Thank you for returning...

my call. I have contacted the patient husband to get additional information on November 27, 2017. Unfortunately there was no answer on his phone and have left my callback information on his voicemail. Please reach out to me if you have any questions, Best Regards,Leo Leo T[redacted]Manager, Patient Financial Services/AMCBInova Health System

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Address: 2990 Telestar Ct, Falls Church, Virginia, United States, 22042

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