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INOVA Loudoun Hospital

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INOVA Loudoun Hospital Reviews (1)

March 3, Dear *** ***,
We received your letter dated Friday, February 13, with the above referenced numberWe acknowledge the complaint submitted by MsPolanski regarding her services provided on September 29, and the billing statements she received from our
office despite being advised at the time of registration that the procedure would be fully covered by her insurance.On January 27, 2015, MsPolanski contacted our Inova Customer Service Department to inquire about the balance of $being billed to herThe customer service representative noted the system that she reviewed the insurance explanation of benefits and determined that the patient was not responsible for any balanceAt this time, she submitted a request for the account to be reviewed and remaining balance to be adjusted.The account was sent for review to determine true patient responsibility, and it was determined that the remaining balance should be adjusted to zeroThis adjustment was applied to the account on February 9, as a non-covered charge, not billable to the patientThe account balance is at a zero balance per review of the accountWe apologize that the patient was billed for services that she was not responsible for, and sincerely hope that letter confirms the steps that have taken place in resolving this matterIf you have any further questions, please contact me at ###-###-#### or in writingSincerely,
Dolly D INOVAPatient Financial Services Director

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Address: P.O. Box 6000, Leesburg, Virginia, United States, 20177

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