INOVA Primary Care Mark Center Reviews (%countItem)
INOVA Primary Care Mark Center Rating
Address: 1800 N. Beauregard St, Suite 100, Alexandria, Virginia, United States, 22311
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Complaint Against: INOVA Primary Care Mark Center(***)/*** (*** x***)
Charges in DISPUTE: Annual Physical covered at 100% under the *** Plan
INOVA PCMC Keeps billing me for covered service due to their billing system's inability to code tests as preventive.
Had more than 10 conversations with the billing department, Practice manager(Sumra A), collections Agency(to dispute charges BUT they keep calling); ALL IN VAIN.
On multiple occasions, I had conferenced the *** Insurgence/INOVA Billing and *** Insurgence/Sumra A, and my self to resolve this issue.
On 10/17/2019 I spoke AGAIN with Sumra A who said that since they cannot correct the billing issue she is going to write off the two amounts of $23.26 (doctor) and $98.31 (Lab).
I have not had any confirmation to date and she is no longer taking my calls. I keep informing the collection agency that this debt is NOT MINE and they should send this dispute back to INOVA. They still keep calling me!
This predatory practice seem to be the norm at INVOA billing as I have gotten the same complaint for my mother and some friends. It appears that the actual practice has no control over the billing department and the billing department would rather harass the customer than fix their billing software.
I am filling this complaint on principal. Please investigate.
Date: Thu, Feb 13, 2020 at 3:44 PMSubject: Complaint ID: ***To: ***@myRevdex.com.org <***@myRevdex.com.org>Hello ***, I had sent a request to our self-pay department and it seems like this fell through somehow. I now have written to management to have this written off for ***. Once the amount is written off, I’ll have the customer service team send an invoice showing $0.00 balance for both amounts of $23.26 and $98.31 to ***. Let me know if you have any other questions or concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards