InQbation

----- Forwarded message ---------- From: Blake N [redacted] < [redacted] @inqbation.com> Date: Tue, Oct 21, at 5:PM Subject: Reference Revdex.com Complaint ID: [redacted] ( [redacted] ) To: [email protected] This email is in reference to Customer [redacted] and complaint ID: [redacted] I apologize for the delay in my response This letter was not delivered to the correct mail drop and I only received it yesterday As you probably know, there are often two perspectives to any situation that involves two or more people or witnesses In the case of this particular client, we did our best to encourage her to find a web service provider that was a better fit for her needs and budget Rarely do we work with individuals and small businesses However, as much as we tried to convince her that her budget was inadequate for this project and we were not the right fit for her, she insisted that we help her Consequently, we did our best to please her given that limited budget There are three important things you need to know: Our service agreement and warranty is clearly stated and published on our website (http://www.inqbation.com/ [redacted] .pdf) and in that service agreement, we make it clear that we are not responsible for third-party software that we procure on behalf of the client In this case, the client told us what software she wanted so we procured, installed, and configured that software Then, when the software did not meet her needs, she changed her mind and we had to duplicate our effort We did not create or design the software The only thing we did was install and configure it according to her specifications Our payment policy is that we work in advance then invoice the following month net days We never take money in advance We always shoulder 100% of the risk of nonpayment and only after clients have accepted our work and our invoice do they pay in arrears This is the case with this particular client If she was not satisfied with the work then it was her choice to not pay and inQbation would have walked from the agreement We have never taken any legal action to collect money from a client who refuses to pay their invoice However, when clients do pay their invoice after we have performed the work, then it is explicit that the client has accepted the work In fact, in our service agreement and in our invoices, it is made clear in our policy that by making payment the client has accepted the work In this case, we did exactly according to this policy This is why she has not been able to reverse the charges on her credit card I did not write the email that this client has presented to you and has published online at [redacted] and other consumer complaint websites She took my signature block and portions of my email and injected vulgarity and information in an attempt to make this company look bad Her claims are and she doctored my email She has started a negative campaign to slander this company, including her letter of complaint to you There is nothing more that I can say or do in this matter Regards, Blake N [redacted] CEO inQbation

----- Forwarded message ----------
From: Blake N[redacted] <[redacted]@inqbation.com>
Date: Tue, Oct 21, 2014 at 5:07 PM
Subject: Reference Revdex.com Complaint ID: [redacted] ([redacted])
To: [email protected]
This email is in reference to Customer [redacted] and...

complaint ID: [redacted]
I apologize for the delay in my response.  This letter was not delivered to the correct mail drop and I only received it yesterday.
As you probably know, there are often two perspectives to any situation that involves two or more people or witnesses.  
In the case of this particular client, we did our best to encourage her to find a web service provider that was a better fit for her needs and budget.  Rarely do we work with individuals and small businesses.  However, as much as we tried to convince her that her budget was inadequate for this project and we were not the right fit for her, she insisted that we help her.  Consequently, we did our best to please her given that limited budget.
There are three important things you need to know:
1.  Our service agreement and warranty is clearly stated and published on our website (http://www.inqbation.com/[redacted].pdf) and in that service agreement, we make it clear that we are not responsible for third-party software that we procure on behalf of the client.  In this case, the client told us what software she wanted so we procured, installed, and configured that software.  Then, when the software did not meet her needs, she changed her mind and we had to duplicate our effort.  We did not create or design the software.  The only thing we did was install and configure it according to her specifications.
2.  Our payment policy is that we work in advance then invoice the following month net 15 days.  We never take money in advance.  We always shoulder 100% of the risk of nonpayment and only after clients have accepted our work and our invoice do they pay in arrears.  This is the case with this particular client.  If she was not satisfied with the work then it was her choice to not pay and inQbation would have walked from the agreement.  We have never taken any legal action to collect money from a client who refuses to pay their invoice.  However, when clients do pay their invoice after we have performed the work, then it is explicit that the client has accepted the work.  In fact, in our service agreement and in our invoices, it is made clear in our policy that by making payment the client has accepted the work.  In this case, we did exactly according to this policy.  This is why she has not been able to reverse the charges on her credit card. 
3.  I did not write the email that this client has presented to you and has published online at [redacted] and other consumer complaint websites.  She took my signature block and portions of my email and injected vulgarity and false information in an attempt to make this company look bad.  Her claims are false and she doctored my email.  She has started a negative campaign to slander this company, including her letter of complaint to you.
There is nothing more that I can say or do in this matter.
Regards,
Blake N[redacted]
CEO
inQbation

Review: On or about April 9, 2014, I entered into an agreement, formed through various e-mails exchanged with InQbation, to have them design and develop a website for me. A work-up was drafted detailing the scope of the project, and a cost was agreed upon. The web design company suggested the website template and plugins based on my company's need. However, the company was not familiar with a plugin in which they suggested be implemented into the website. Various hours for "research" were charged against my account although the issues with the plugin was not resolved. Various other aspects of the website that were agreed upon were not created. Upon reaching the cap of the agreed upon budget, I requested that the company turn over the website in hopes to find another web developer that could more adequately complete the project. Once the website was received, I had a developer load it up onto a server, only to find that various links to the company's websites were hardcoded in my website. Should the company remove my website from their server, my website would crash. The website is unusable and incomplete. A request for a full refund was e-mailed to Blake N[redacted] of InQbation. Mr. N[redacted] promptly replied with a "No. We did what ______ asked, we installed [redacted] and third party themes and plugins. We are not responsible for themes and plugins that we did not create. We did our best to give ______ what she wants given her budget..." Upon informing Mr. N[redacted] that I would pursue legal action against him and his company, he responded harshly and crudely. His e-mails laced with vulgar language. "I have ran businesses for 20 years. Clients and their lawyers have tried to f[redacted] with me for 20 years. I have a 100% win rate. No client or attorney has every beaten me..." There have been various other e-mails received that have be both threatening and harassing. Mr. N[redacted] did not attempt to communicate any form of resolution. I invested a significant amount of time and several thousand dollars on this site.Desired Settlement: I am requesting a full refund in the amount of $7,026.60 so that I can afford to hire another company or web developer to design and develop the website I hired InQbation to create. This does not include the amount of time I personally spent loading content and configuring various aspects of the website to help reduce cost.

Business

Response:

----- Forwarded message ----------

From: Blake N[redacted] <[redacted]@inqbation.com>

Date: Tue, Oct 21, 2014 at 5:07 PM

Subject: Reference Revdex.com Complaint ID: [redacted])

To: [email protected]

This email is in reference to Customer [redacted] and complaint ID: [redacted]

I apologize for the delay in my response. This letter was not delivered to the correct mail drop and I only received it yesterday.

As you probably know, there are often two perspectives to any situation that involves two or more people or witnesses.

In the case of this particular client, we did our best to encourage her to find a web service provider that was a better fit for her needs and budget. Rarely do we work with individuals and small businesses. However, as much as we tried to convince her that her budget was inadequate for this project and we were not the right fit for her, she insisted that we help her. Consequently, we did our best to please her given that limited budget.

There are three important things you need to know:

1. Our service agreement and warranty is clearly stated and published on our website (http://www.inqbation.com/[redacted].pdf) and in that service agreement, we make it clear that we are not responsible for third-party software that we procure on behalf of the client. In this case, the client told us what software she wanted so we procured, installed, and configured that software. Then, when the software did not meet her needs, she changed her mind and we had to duplicate our effort. We did not create or design the software. The only thing we did was install and configure it according to her specifications.

2. Our payment policy is that we work in advance then invoice the following month net 15 days. We never take money in advance. We always shoulder 100% of the risk of nonpayment and only after clients have accepted our work and our invoice do they pay in arrears. This is the case with this particular client. If she was not satisfied with the work then it was her choice to not pay and inQbation would have walked from the agreement. We have never taken any legal action to collect money from a client who refuses to pay their invoice. However, when clients do pay their invoice after we have performed the work, then it is explicit that the client has accepted the work. In fact, in our service agreement and in our invoices, it is made clear in our policy that by making payment the client has accepted the work. In this case, we did exactly according to this policy. This is why she has not been able to reverse the charges on her credit card.

3. I did not write the email that this client has presented to you and has published online at [redacted] and other consumer complaint websites. She took my signature block and portions of my email and injected vulgarity and false information in an attempt to make this company look bad. Her claims are false and she doctored my email. She has started a negative campaign to slander this company, including her letter of complaint to you.

There is nothing more that I can say or do in this matter.

Regards,

Blake N[redacted]

CEO

inQbation

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: