Insane Sports Wear

From: [redacted] [mailto:[email protected]] Sent: Tuesday, August 08, 9:AM To: Customer Relations Subject: This complaint was assigned ID [redacted] this was resolved with the client he has his order there was a mix up in the name on the bag now he has the bag he ordered please make this right and remove any negative on our Revdex.com report [redacted] www.insanesportswear.com We Take Uniforms To A New Level!

WE DID HAVE A ORDER THAT WAS A LITTLE LATE ON THIS MATTER THE COLOR THAT THEY USED WAS A SPECIAL ORDER COLOR AND THE ORDER DID TAKE A WEEK MORE THAN EXPECTED BUT HE DOES HAVE HIS FULL ORDER WE DID ALSO PUT A ORDER IN FOR WARMUPS FREE OF CHARGE DUE TO OUR LATE ORDER HE IS NOW A HAPPY CLIENT HE GOT
ALL GLOVES AND BAGS HE ORDERED AND HE WILL SOON HAVE HIS FREE WARMUP SETS AS WELL THANK YOU *** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied due to we were missing items (gloves) in the original shipment*** promised we would receive these items in which our parents paid for and now it is the end of the season and we still have not received these itemsAttached is the original email thread
*** ***
*** ***
To
INSANE SPORTS WEAR DIRECT
Sep at 8:AM
Hello Mr***,
We are missing medium gloves and if available would like some XS gloves sent due to the small's are too big for our and year old boysAlso could you please send the shipping details for the custom bags and cleat coversThe warm-ups that *** promised can both be *** with *** details
My wife was told by *** that I would receive the shipping information yesterday evening but once again the ball was droppedPlease also send us an receipt for our purchase
Thank you,
*** ***- Spring *** President "Set your goals high, and don't stop till you get there"

From: [redacted] [mailto:[email protected]] Sent: Tuesday, August 08, 2017 9:53 AM To: Customer Relations <[email protected]> Subject: This complaint was assigned ID [redacted].   this was resolved with the client he has his order there was a mix up in the name on...

the bag now he has the bag he ordered please make this right and remove any negative on our Revdex.com report   [redacted] www.insanesportswear.com We Take Uniforms To A New Level!