My wife and I had planned a vacation for Aruba and CuracaoWe flew into Curacao on United and everything went greatWe had a fantastic time in Aruba and were looking forward to spending some time in CuracaoOur flight out of Aruba was scheduled to leave at 11:in the morningWe arrived at the check in counter over an hour before the flight was supposed to leaveThe board above the counter listed a departure time of 11:There was no one at the counterWe waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAirNo one had and suggested that we go out to InselAir's office outside the check in areaWhen we got to their office there were three people working the counter and all of them were playing on their phonesEven after I had walked up to the counter it took several minutes for one of them to look up and assist meI inquired as to the status of our flight and after about minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes earlyI was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz)I called Orbitz and they told me that they had not received any notification by InselAir for a change in scheduleInselAir countered by saying that changes to flight times are made at least hours in advance and that Orbitz had been notifiedInselAir offered to put us on a flight that left that night, at 8:The problem with that was that by the time the flight made it to Curacao at 9:the lobby of our hotel would have been closed as Sundays are holidays and everything closes earlyWe would have had no place to stay so out of necessity we stayed in ArubaOur itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on UnitedThis was a flight we had to make as our year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him upBased on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reasonAs we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao InselAir staff acted as if they could care less about our predicamentWe were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very angry before they even started to give us an answerThe unprofessional-ism of this airline and its representatives is appallingThe fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensibleAll of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airlineAs a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activitiesInselAir put a serious damper on what had been up to that point a very pleasant vacationNEVER USE INSELAIR!!!! THEY ARE ABSOLUTELY AWFUL!!!! What a joke
We booked nonstops from Aruba to Bonaire and backThey changed the flights to stop in Curacao both waysWe actually left on time and on arrival in Bonaire they said they did not bring the luggageIt was kept for weight????????? Anyway they said they would deliver it in the morning or we could come back and pick it upWe said deliver not realizing it would take phone calls and hours to finally get it One man we saw said it took him two days to get hisemployees at the check in counter but only one working The locals say bad service is the norm for Insel AirThere planes stink and they do not care about customers at allThey tell you what is most convenient for themWe saw other passengers treated poorlyI will do whatever it takes no matter the cost to avoid these guys
My wife and I had planned a vacation for Aruba and Curacao. We flew into Curacao on United and everything went great. We had a fantastic time in Aruba and were looking forward to spending some time in Curacao. Our flight out of Aruba was scheduled to leave at 11:50 in the morning. We arrived at the check in counter over an hour before the flight was supposed to leave. The board above the counter listed a departure time of 11:50. There was no one at the counter. We waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAir. No one had and suggested that we go out to InselAir's office outside the check in area. When we got to their office there were three people working the counter and all of them were playing on their phones. Even after I had walked up to the counter it took several minutes for one of them to look up and assist me. I inquired as to the status of our flight and after about 20 minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes early. I was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz). I called Orbitz and they told me that they had not received any notification by InselAir for a change in schedule. InselAir countered by saying that changes to flight times are made at least 24 hours in advance and that Orbitz had been notified. InselAir offered to put us on a flight that left that night, at 8:40. The problem with that was that by the time the flight made it to Curacao at 9:30 the lobby of our hotel would have been closed as Sundays are holidays and everything closes early. We would have had no place to stay so out of necessity we stayed in Aruba. Our itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on United. This was a flight we had to make as our 12 year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him up. Based on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reason. As we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao.
InselAir staff acted as if they could care less about our predicament. We were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very angry before they even started to give us an answer. The unprofessional-ism of this airline and its representatives is appalling. The fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensible. All of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airline. As a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activities. InselAir put a serious damper on what had been up to that point a very pleasant vacation. NEVER USE INSELAIR!!!! THEY ARE ABSOLUTELY AWFUL!!!! What a joke...
We booked nonstops from Aruba to Bonaire and back. They changed the flights to stop in Curacao both ways. We actually left on time and on arrival in Bonaire they said they did not bring the luggage. It was kept for weight. ????????? Anyway they said they would deliver it in the morning or we could come back and pick it up. We said deliver not realizing it would take 8 phone calls and 8 hours to finally get it. One man we saw said it took him two days to get his. 5 employees at the check in counter but only one working. The locals say bad service is the norm for Insel Air. There planes stink and they do not care about customers at all. They tell you what is most convenient for them. We saw other passengers treated poorly. I will do whatever it takes no matter the cost to avoid these guys.
My wife and I had planned a vacation for Aruba and CuracaoWe flew into Curacao on United and everything went greatWe had a fantastic time in Aruba and were looking forward to spending some time in CuracaoOur flight out of Aruba was scheduled to leave at 11:in the morningWe arrived at the check in counter over an hour before the flight was supposed to leaveThe board above the counter listed a departure time of 11:There was no one at the counterWe waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAirNo one had and suggested that we go out to InselAir's office outside the check in areaWhen we got to their office there were three people working the counter and all of them were playing on their phonesEven after I had walked up to the counter it took several minutes for one of them to look up and assist meI inquired as to the status of our flight and after about minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes earlyI was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz)I called Orbitz and they told me that they had not received any notification by InselAir for a change in scheduleInselAir countered by saying that changes to flight times are made at least hours in advance and that Orbitz had been notifiedInselAir offered to put us on a flight that left that night, at 8:The problem with that was that by the time the flight made it to Curacao at 9:the lobby of our hotel would have been closed as Sundays are holidays and everything closes earlyWe would have had no place to stay so out of necessity we stayed in ArubaOur itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on UnitedThis was a flight we had to make as our year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him upBased on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reasonAs we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao InselAir staff acted as if they could care less about our predicamentWe were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very angry before they even started to give us an answerThe unprofessional-ism of this airline and its representatives is appallingThe fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensibleAll of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airlineAs a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activitiesInselAir put a serious damper on what had been up to that point a very pleasant vacationNEVER USE INSELAIR!!!! THEY ARE ABSOLUTELY AWFUL!!!! What a joke
We booked nonstops from Aruba to Bonaire and backThey changed the flights to stop in Curacao both waysWe actually left on time and on arrival in Bonaire they said they did not bring the luggageIt was kept for weight????????? Anyway they said they would deliver it in the morning or we could come back and pick it upWe said deliver not realizing it would take phone calls and hours to finally get it One man we saw said it took him two days to get hisemployees at the check in counter but only one working The locals say bad service is the norm for Insel AirThere planes stink and they do not care about customers at allThey tell you what is most convenient for themWe saw other passengers treated poorlyI will do whatever it takes no matter the cost to avoid these guys
My wife and I had planned a vacation for Aruba and Curacao. We flew into Curacao on United and everything went great. We had a fantastic time in Aruba and were looking forward to spending some time in Curacao. Our flight out of Aruba was scheduled to leave at 11:50 in the morning. We arrived at the check in counter over an hour before the flight was supposed to leave. The board above the counter listed a departure time of 11:50. There was no one at the counter. We waited for fifteen minutes and then started asking other airline agents if they had seen anyone from InselAir. No one had and suggested that we go out to InselAir's office outside the check in area. When we got to their office there were three people working the counter and all of them were playing on their phones. Even after I had walked up to the counter it took several minutes for one of them to look up and assist me. I inquired as to the status of our flight and after about 20 minutes of runaround and growing frustration I was finally told that the flight had left at 11:10, forty minutes early. I was incensed and asked why we had not been notified about the change, to which I was given a reply that it wasn't their responsibility but rather that of the booking agent (Orbitz). I called Orbitz and they told me that they had not received any notification by InselAir for a change in schedule. InselAir countered by saying that changes to flight times are made at least 24 hours in advance and that Orbitz had been notified. InselAir offered to put us on a flight that left that night, at 8:40. The problem with that was that by the time the flight made it to Curacao at 9:30 the lobby of our hotel would have been closed as Sundays are holidays and everything closes early. We would have had no place to stay so out of necessity we stayed in Aruba. Our itinerary had us coming back on InselAir to Aruba at the end of the week so that we could catch our return flight home on United. This was a flight we had to make as our 12 year old son was flying home the next day from visiting relatives and we had to be at the airport to pick him up. Based on reviews of InselAir and talking to some locals we quickly realized that this airline pulls last second schedule changes all the time, is routinely late, will delay flights and not give any reason and often times cancels flights for no reason. As we have to be home to be able to pick up our son we could not put our trust into InselAir to get us back to Aruba to catch our flight home, so we ended up cancelling our entire trip to Curacao.
InselAir staff acted as if they could care less about our predicament. We were talked down to, we were asked to wait while the staff played on their phones, we were given the runaround repeatedly and it took my getting very angry before they even started to give us an answer. The unprofessional-ism of this airline and its representatives is appalling. The fact that they would make a schedule change and have a flight leave early is appalling in and of itself, but the fact that no notifications were sent out is abhorrent and reprehensible. All of the locals here in Aruba have said that they never fly InselAir because of the exact same issues we had and they all mock the airline. As a result of InselAir's utter incompetence we're out several thousand dollars for prepaid hotels and activities. InselAir put a serious damper on what had been up to that point a very pleasant vacation. NEVER USE INSELAIR!!!! THEY ARE ABSOLUTELY AWFUL!!!! What a joke...
We booked nonstops from Aruba to Bonaire and back. They changed the flights to stop in Curacao both ways. We actually left on time and on arrival in Bonaire they said they did not bring the luggage. It was kept for weight. ????????? Anyway they said they would deliver it in the morning or we could come back and pick it up. We said deliver not realizing it would take 8 phone calls and 8 hours to finally get it. One man we saw said it took him two days to get his. 5 employees at the check in counter but only one working. The locals say bad service is the norm for Insel Air. There planes stink and they do not care about customers at all. They tell you what is most convenient for them. We saw other passengers treated poorly. I will do whatever it takes no matter the cost to avoid these guys.