InsideOutside, LLC/Shutter Design Group

I am rejecting this response because:At this point, it is just 'he said, she said' I refuse to continue to try to work with Inside Outside We did not file with the Revdex.com to be hurtful It is to do with telling the truth and abiding by the contract that [redacted] gave us Again, it is not our fault, the contract was not passed on to [redacted] , and we the customer are charged incorrectly and treated like we were in the wrong, when in fact it is Inside Outside Whatever happened to providing 'excellent service' to your customer We spent nearly $24,with this company, and they did not do the job they promised, or what was quoted in the project Also, we had several trees and bushes that were not added, yet did not go and demand they correct their error If she is interested in looking at the map, and looking at our yard, they will see we are telling the truth.At this point, I just want the Revdex.com to add this complaint to the website I think future potential customers need to know ahead of time what they are getting themselves into.Inside Outside talks about us being hurtful to them We are the ones who have been treated unfairly, and they have been very hurtful to us, after all the money we spent with them We request Inside Outside do not contact us any further Request Revdex.com to file complaint as required by law Sincerely, [redacted]

First of all I apologize if I was not suppose to mention any namesI did not know thatMy visit to this customer’s house is called a “punch list” visit where we collect final payment and create a punch list if one is required. It clearly states this in our contract. At that visit we spent a great deal of time reviewing the job and the contract itemsI did not charge the customer for changing the horse shoe pit, we agreed on the credits and debits which concluded in an agreed upon final paymentThe entire visit was very pleasant and both sides were agreeable to not having any punch list items in exchange for the agreed upon final bill. I then further agreed to split the payments up when I was told the customer was having a cash crunch. When the customer did not make the final payment as promised, we tried to contact them several times. When they finally called back they spoke to our receptionist ***, who knows nothing about the job and simply took a message. The customer informed her that they had changed their mind and would not make the payment as promised. They made another partial payment instead and said they would not be paying the rest. They gave our receptionist a new list to justify their inability or unwillingness to pay as agreed upon. Frankly I was shocked when I got the message. My message back to them was that the phone call was not acceptable, as we had reviewed the job together and had no disagreement to final payment at the final walkthrough. I said that if they needed more time that they could call me, but that if they were simply refusing to make the payment that I would have no choice but to send the invoice to collections. I then asked that they call me if they wanted to discuss it furtherInstead of calling me, they made the payment and contacted Revdex.com to try to be hurtful to us. Our sales person *** was not fired, he got another job out of state. Irrigation is charged at time and materials per our contract. The customer is confusing a first bid with the final contract. Any verbal agreement this customer believes they had with *** was resolved during the final walk through visit and agreement for final paymentThese customers were pleasant throughout the walkthrough and very happy when I left. They thanked me for understanding their cash situation and were satisfied with the job. If this customer would like to review the completed contracted items with me again, I would invite them to reach out to make an appointment with me at my office. I want all good things for them and have no financial need or desire to take anything from anyone that is not earned. If we find an error when we review it again and it turns out that I owe them money back, I would gladly pay itThis entire exchange is unfortunate. We could have resolved it if they would have simply asked me to take another look instead of making a payment of their choice instead of the payment of our agreements

I am the owner of Inside Outside Spaces and I met with both Mr. and Mrs. [redacted] personally for the final walk through of the project which is when we collect final payment.  Mr. [redacted] did most of the walk through with me and we went over each item amounts for credits and debits. We then...

discussed:   1. The horse shoe pit which we originally built exactly as it is on the plan.  We did not charge him even though we built it correctly the first time. Plan is attached. Mr. [redacted] agreed to put in the metal rod you throw the horse shoe on so he could get it exactly as he wanted it. He was very very happy that I did not charge him.   2. Sprinklers are never included in out contract price and always done at time and materials.  Section 3.4 states clearly that labor for irrigation will be charge at $65.00 per hour plus materials.  Mr. [redacted] wanted to do the minor adjustments himself to save money on any additional hours.  We both agreed that the $850 charge for time and materials was fair and per the contract.      At the end of our walk through the [redacted] were thankful and happy with the final price and the quality of the work.  Mr. [redacted] then confided in me that he did not have the money to make the final payment.  He had less than half.  I agreed to take a partial payment because the Mr. [redacted] said he would call in a credit card the following Friday once he was able to pay off a portion of it to make room.  I told him that I would accept his promise and also not charge him the 2.7% Credit Card Fee in Section 2.4 of our contract to be helpful to him.  He told me he did not have the funds because the deck he was building himself cost more than he anticipated and he was now 95 % complete with it but out of money.  He apologized for not having the funds.  Mr. [redacted] never called to make the payment so I asked my office to call him.  They did several times.  After several attempts Mr.[redacted] called and said he would only pay only 1/3 of his bill and told our accounting department that he would not be paying the rest.  When I got that message, I tried to get in touch with him by phone.  I finally left him a message reminding him of his absolute happiness with the workmanship, his gratitude for the things I did not charge him for and his appreciation for allowing him to break up his final payment. I told him that if he needed more time he could call me but that if I did not hear from him that I would have to send his account to collections.  He called in a credit card shortly after I left that message, but his wife filed this report in an attempt to be hurtful to us.  I believe the [redacted] have over extended themselves and have projected their financial problems on to us.    Copies of the contract and the plan are attached.  I truly wish them well.

I am rejecting this response because:At this point, it is just 'he said, she said'.  I refuse to continue to try to work with Inside Outside.  We did not file with the Revdex.com to be hurtful.  It is to do with telling the truth and abiding by the contract that [redacted] gave us.  Again, it is not our fault, the contract was not passed on to [redacted], and we the customer are charged incorrectly and treated like we were in the wrong, when in fact it is Inside Outside.  Whatever happened to providing 'excellent service' to your customer.  We spent nearly $24,000 with this company, and they did not do the job they promised, or what was quoted in the project.  Also, we had several trees and bushes that were not added, yet did not go and demand they correct their error.  If she is interested in looking at the map, and looking at our yard, they will see we are telling the truth.At this point, I just want the Revdex.com to add this complaint to the website.  I think future potential customers need to know ahead of time what they are getting themselves into.Inside Outside talks about us being hurtful to them.  We are the ones who have been treated unfairly, and they have been very hurtful to us, after all the money we spent with them.  We request Inside Outside do not contact us any further.  Request Revdex.com to file complaint as required by law.   
Sincerely,
[redacted]