Insider Guide.com, L.C.

I have all emails saved. [redacted] has not met the requirements expected as a GM.
May I have the email of the other "managing partner"

On Mar 20, 2013, at 9:08 AM, [redacted]@undercovertourist.com> wrote:

Ms. [redacted],
My apologies. The $50.00 credit was issued to the mastercard you provided this morning
----------------
Subject: Re: Alamo Rental Car
From: [redacted]
To: "[redacted]" <[redacted]@undercovertourist.com>
Date:REDACT32[redacted]@undercovertourist.com34REDACT:03:29

The card it was applied to is the sane card we used to book it. A gift card. I am beyond irate. You specifically said you watched them refund it to the "MasterCard" I provided. But somehow it landed on a visa gift card. I would appreciate my money being refunded. I certainly will never use this company again. This is absolutely terrible and unorganized customer service & managment!!!!

On Mar 19, 2013, at 1:45 PM, [redacted]> wrote:
This was the card I sent. This is the card number you recieved. This is ridiculous! I'm not understanding how something so small can get messed up over and over and over!!!!

[redacted],
I do not feel that given everything we've been dealt from your company, $50 is proper compensation for our inconvienance.
I also do not feel that a level if seriousness has been taken regarding the manager telling us to let someone else drive the car, going against a signed contract.
Alamo would be far from impressed to know this is the type of information being given to its customers.

On Mar 18, 2013, at 1:10 PM, [redacted]@undercovertourist.com> wrote:

The accounting department thought they had put the credit back to your card and wheasterar received your email I had them check and they had not processed the credit. I then personally watched as the credit was applied to the Mastercard you supplied.

From: [redacted]
To: "[redacted]" <[redacted]@undercovertourist.com>
Date:REDACT32[redacted]@undercovertourist.com35REDACT:16:21

So did accounting make the mistake of not releasing the money? Or fully putting through the refund

On Mar 18, 2013, at 11:45 AM, [redacted]@undercovertourist.com> wrote:

[redacted],
I am the operations manager at Undercover Tourist. I am also one of the managing partners in the company. I do not have a manager above me.

From: [redacted]
To: "[redacted]" <[redacted]@undercovertourist.com>
Date:REDACT32[redacted]@undercovertourist.com36REDACT:10:24

[redacted] do you have a manager- and may I please have my emails forwarded to whoever that is, and also have their direct email.....
Thanks

Sent from my iPhone

On Mar 18, 2013, at 8:19 AM, [redacted]@undercovertourist.com> wrote:

[redacted],
I checked with accounting and they issued the credit this morning. Thank you for letting
From: [redacted]
To: "[redacted]" <[redacted]@undercovertourist.com>
Date:REDACT32[redacted]@undercovertourist.com37REDACT:18:19

Hi [redacted],
If you remember our previous conversation, a $50 refund was going to be issued to our account. Upon reviewing our statement, its been 8 days and the $50 still has not been deposited on your behalf.

Your attention to this matter is greatly appreciated.