InsideSales.com

The VP of Customer Success reached out to Ms [redacted] at [redacted] They spoke on the phoneIt was an unfortunate circumstance and we since have apologized for the miscommunication and delay in processing her requestWe processed the cancellation for the contract valued at $ [redacted] and processed a refund on all monies charged to-date (including dialer minutes and license fees) $***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Spoke with [redacted] early this morning and directly addressed his complaint. We listened to the situation and apologized for any inconvenience. It was a case of missed expectations. [redacted] was very understanding and also helpful in highlighting how we could have managed the situation better. We value...

our customers feedback. I have processed the request to cancel and unwind his contract, and have processed a refund on any fees charged so far.  I will follow up with [redacted] in 1 week's time to make sure that all is well and that he has received his refund.

The VP of Customer Success reached out to Ms [redacted] at [redacted]. They spoke on the phone. It was an unfortunate circumstance and we since have apologized for the miscommunication and delay in processing her request. We processed the cancellation for the contract valued at $[redacted] and processed...

a refund on all monies charged to-date (including dialer minutes and license fees) $[redacted].