InsideUp Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The leads provided in the first five days were thoroughly worked Contact was made with some who indicated they had not requested nor did they authorize contact by any vendor or they were not looking for CRM This was our first red flag Other leads were called and emailed no less than to times each, and even longer in some cases, with no success I still have leads from Inside Up that we tried to make contact with to no avail I have literally had leads from Inside Up tell me they never agreed to be contacted or were "tricked" into giving their information Leads acquired in such a manner are not considered valid to us and are not what was represented
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They are missing the point, we IMMEDIATELY felt the leads were of poor quality, coerced and otherwise "tricked" into being "qualified" and had leads tell us as much I brought this up to my account manager right away Had Inside Up honored our request to terminate the trial there would have been no issue We agreed to pay for the leads we had received up to our first request to terminate their services They would have been out nothing and we would have let this drop Unfortunately they refused to return my telephone calls, ignored my repeated emails and requests to terminate the "trial" It felt like they simply wanted our money and were willing to risk their reputation and customer satisfaction in favor of collecting a few thousand dollars Any reputable company would have acknowledged and honored a request from a customer who so strongly felt, and expressed, that their product or service was not as represented and they were profoundly disappointed with their services

We obtained the customer’s information through their submission for a guide or whitepaperWe have since removed their data
from our system, and added them to our Do Not Call List. We have also reached out to the various vendors to whom the customer’s information was passed and requested that they cease communication to the userIt is up to them whether or not they will stop contacting the customer, but we have made the effort to inform them of the situation
We regret any inconveniences and have taken steps to halt all further communication within our control
*** ***
Operations Manager

This company is incredibly unprofessionalThey call our office almost EVERY DAY and someone named "*** ***" or "*** ***" is very rude to our staff that answers the phonesI spoke with this person today and I asked why they were calling us and we were not interested in their free book and as soon I asked to be removed from their call list he hung up on meThis is not the first time we have requested to be removed from their call list and this behavior from a supposedly A+ rated company on the Revdex.com is unacceptableMy experience makes me believe this company is not legitimate and I would caution anyone who might fall for their abusive sales tactics to ask a LOT of questions and have everything in writing before committing to anything with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate that the business plans to remove my name from their solicitation lists, it does nothing to address the fact that their sales efforts ignore the National Do Not Call List. The Revdex.com purports to encourage responsible and legal business practices. As such, I would expect the Revdex.com to require of its members adherence to federal laws and regulations. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would also like to note that I had never heard of this company and was not seeking their services, and had never contacted them or requested a "whitepaper."  Therefore, that part of their response and resolution was not accurate.  
Regards,
[redacted]

We have looked into this and have ensured that [redacted] is clearly marked as Do Not Call and will not be contacted by us again.

We take every step to ensure compliance with the
national DNC and calling best practices to the best of our abilities. We
apologize for any inconvenience that may have been caused.

We do protect our customers from leads that were never
interested in the services offered. For this particular platform,
 platform generated leads of businesses that are interested in purchasing
CRM software and match them to up to 5 vendors. Our leads come in from a
variety of different sources, and we make sure that we screen them for quality.
For example, we use a verification process to makes sure that they are indeed
interested in the service, in speaking to vendors, and could potentially make a
change in the next 6 months.
We are not, however, able to control 1) what
happens to the business contact between the time we contact them and the client
does, 2) how many times our vendors contact the business contact and how they
react to each call, and 3) what the sales processes of our vendors are. We
cannot control if a business contact changes their mind, has someone else
answer the phone, gets irritated at our vendors’ sales reps, or does not
respond well to our vendors’ sales methodology. Sometimes business contact will
agree to vendor contact, receive too many calls from a vendor, and claim that
they never wanted to speak with anyone in the first place.
InsideUp provides a mechanism for our vendors to request
credit for leads that do not meet our standards – vendors are able to request
refunds for any leads, and those requests are then reviewed and determined to
be valid or not. Our vendors can request refunds for one of 3 reasons: 1) Phone
contact information is inaccurate/not working, 2) the lead information is a
duplicate, 3) the lead request was not made by the individual whose contact
information was provided in the request. Per our terms and conditions, we also have
a 90-day initial pilot program, and a 30-day cancellation policy after that.
This particular client wanted to cancel within the first 90 days, which is not
what they agreed to within the terms and conditions. Our refund process
was available to them as well, which they only partially utilized. Lastly, the
same leads that were provided to this vendor were also provided to our other
CRM vendors, and the same leads has helped our other vendors meet their
business goals. In other words, the vendor in question was the only one who
found the leads to be problematic out of all the CRM vendors who received the
same leads.

The request to terminate the 90-day initial
term was denied because client signed an
agreement and agreed to the 90 day term. The
90 day is the minimum amount of time for a client to see a reasonable amount of
success from our program.
Our responsibility to our vendors is to help them not only
find qualified, interested parties, but to help them turn those leads into
sales. The vendor was judging our leads based on less than 5 business days of
handling them. There are very few leads out there that will turn into sales in that time period.
It’s likely that if the vendor had continued to make calls
on the leads using a methodical sales
process, they would have started seeing successes from the program.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate that the business plans to remove my name from their solicitation lists, it does nothing to address the fact that their sales efforts ignore the National Do Not Call List. The Revdex.com purports to encourage responsible and legal business practices. As such, I would expect the Revdex.com to require of its members adherence to federal laws and regulations. 
Regards,[redacted]

We take every step to ensure compliance with the
national DNC and calling best practices to the best of our abilitiesWe
apologize for any inconvenience that may have been caused