We do protect our customers from leads that were never interested in the services offeredFor this particular platform, platform generated leads of businesses that are interested in purchasing CRM software and match them to up to vendorsOur leads come in from a variety of different sources, and we make sure that we screen them for quality For example, we use a verification process to makes sure that they are indeed interested in the service, in speaking to vendors, and could potentially make a change in the next months We are not, however, able to control 1) what happens to the business contact between the time we contact them and the client does, 2) how many times our vendors contact the business contact and how they react to each call, and 3) what the sales processes of our vendors areWe cannot control if a business contact changes their mind, has someone else answer the phone, gets irritated at our vendors’ sales reps, or does not respond well to our vendors’ sales methodologySometimes business contact will agree to vendor contact, receive too many calls from a vendor, and claim that they never wanted to speak with anyone in the first place InsideUp provides a mechanism for our vendors to request credit for leads that do not meet our standards – vendors are able to request refunds for any leads, and those requests are then reviewed and determined to be valid or notOur vendors can request refunds for one of reasons: 1) Phone contact information is inaccurate/not working, 2) the lead information is a duplicate, 3) the lead request was not made by the individual whose contact information was provided in the requestPer our terms and conditions, we also have a 90-day initial pilot program, and a 30-day cancellation policy after that This particular client wanted to cancel within the first days, which is not what they agreed to within the terms and conditionsOur refund process was available to them as well, which they only partially utilizedLastly, the same leads that were provided to this vendor were also provided to our other CRM vendors, and the same leads has helped our other vendors meet their business goalsIn other words, the vendor in question was the only one who found the leads to be problematic out of all the CRM vendors who received the same leads
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I appreciate that the business plans to remove my name from their solicitation lists, it does nothing to address the fact that their sales efforts ignore the National Do Not Call ListThe Revdex.com purports to encourage responsible and legal business practicesAs such, I would expect the Revdex.com to require of its members adherence to federal laws and regulations Regards, [redacted] ***
The request to terminate the 90-day initial term was denied because client signed an agreement and agreed to the day termThe day is the minimum amount of time for a client to see a reasonable amount of success from our program Our responsibility to our vendors is to help them not only find qualified, interested parties, but to help them turn those leads into salesThe vendor was judging our leads based on less than business days of handling themThere are very few leads out there that will turn into sales in that time period It’s likely that if the vendor had continued to make calls on the leads using a methodical sales process, they would have started seeing successes from the program
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would also like to note that I had never heard of this company and was not seeking their services, and had never contacted them or requested a "whitepaper." Therefore, that part of their response and resolution was not accurate Regards, [redacted]
We take every step to ensure compliance with the national DNC and calling best practices to the best of our abilitiesWe apologize for any inconvenience that may have been caused / [redacted] Style Definitions */
We take every step to ensure compliance with the national DNC and calling best practices to the best of our abilitiesWe apologize for any inconvenience that may have been caused
We do protect our customers from leads that were never interested in the services offeredFor this particular platform, platform generated leads of businesses that are interested in purchasing CRM software and match them to up to vendorsOur leads come in from a variety of different sources, and we make sure that we screen them for quality For example, we use a verification process to makes sure that they are indeed interested in the service, in speaking to vendors, and could potentially make a change in the next months We are not, however, able to control 1) what happens to the business contact between the time we contact them and the client does, 2) how many times our vendors contact the business contact and how they react to each call, and 3) what the sales processes of our vendors areWe cannot control if a business contact changes their mind, has someone else answer the phone, gets irritated at our vendors’ sales reps, or does not respond well to our vendors’ sales methodologySometimes business contact will agree to vendor contact, receive too many calls from a vendor, and claim that they never wanted to speak with anyone in the first place InsideUp provides a mechanism for our vendors to request credit for leads that do not meet our standards – vendors are able to request refunds for any leads, and those requests are then reviewed and determined to be valid or notOur vendors can request refunds for one of reasons: 1) Phone contact information is inaccurate/not working, 2) the lead information is a duplicate, 3) the lead request was not made by the individual whose contact information was provided in the requestPer our terms and conditions, we also have a 90-day initial pilot program, and a 30-day cancellation policy after that This particular client wanted to cancel within the first days, which is not what they agreed to within the terms and conditionsOur refund process was available to them as well, which they only partially utilizedLastly, the same leads that were provided to this vendor were also provided to our other CRM vendors, and the same leads has helped our other vendors meet their business goalsIn other words, the vendor in question was the only one who found the leads to be problematic out of all the CRM vendors who received the same leads
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I appreciate that the business plans to remove my name from their solicitation lists, it does nothing to address the fact that their sales efforts ignore the National Do Not Call ListThe Revdex.com purports to encourage responsible and legal business practicesAs such, I would expect the Revdex.com to require of its members adherence to federal laws and regulations Regards, [redacted] ***
The request to terminate the 90-day initial term was denied because client signed an agreement and agreed to the day termThe day is the minimum amount of time for a client to see a reasonable amount of success from our program Our responsibility to our vendors is to help them not only find qualified, interested parties, but to help them turn those leads into salesThe vendor was judging our leads based on less than business days of handling themThere are very few leads out there that will turn into sales in that time period It’s likely that if the vendor had continued to make calls on the leads using a methodical sales process, they would have started seeing successes from the program
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would also like to note that I had never heard of this company and was not seeking their services, and had never contacted them or requested a "whitepaper." Therefore, that part of their response and resolution was not accurate Regards, [redacted]
We take every step to ensure compliance with the national DNC and calling best practices to the best of our abilitiesWe apologize for any inconvenience that may have been caused / [redacted] Style Definitions */
We take every step to ensure compliance with the national DNC and calling best practices to the best of our abilitiesWe apologize for any inconvenience that may have been caused