Insight Automotive

Complaint: [redacted] I am rejecting this response because: Although we respect your offer because of our complete lack of trust and belief in you and you company we are declining to have you look at our car We will be taking this issue out of the Revdex.com and seeking alternative advise.? Thank you for returning the $as you said you did.? Regards, [redacted]

I have reviewed the estimate submitted for the car I am sure that all or most of this was not needed on this low mileage car We see a lot of shops doing unnecessary work We did offer to look at the concerns at our shop Had our offer been taken, we would have looked at all of the concerns under the car with the customer on the lift I cannot talk specifically to this without the car here on our equipment I cannot provide assistance at another shop The $is required for certain Counties with [redacted] CU, $for the account and $service fee I just mailed a check for $to the [redacted] 's address on recordThe key was as stated previously We had one key and fob delivered to the customer I contacted the seller as I agreed to with Mrs [redacted] and he did not have an extra key Best RegardsScott

I have reviewed the estimate submitted for the car? I am sure that all or most of this was not needed on this low mileage car? We see a lot of shops doing unnecessary work? We did offer to look at the concerns at our shop? Had our offer been taken, we would have looked at all of the concerns under the car with the customer on the lift? I cannot talk specifically to this without the car here on our equipment? I cannot provide assistance at another shop? The $is required for certain Counties with [redacted] CU, $for the account and $service fee? I just mailed a check for $to the [redacted] 's address on record.? The key was as stated previously? We had one key and fob delivered to the customer? I contacted the seller as I agreed to with Mrs [redacted] and he did not have an extra key? Best RegardsScott

Complaint: ***
I am rejecting this response because:*** *** *** ***
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*** *** *** ** ***Good Morning,I have reviewed Scott’s responseHe is again not telling the truth nor is he
addressing all of the dispute. I have attached the service repair quote that was receive days after the purchase of the car.The shocks were void of oilIt had run down the sideI am sorry, I am not great with mechanic lingo.He has chosen not to respond to the other issues, that are wrong with the carsPlease see attached service quote to repair all items. As you can see, there is much more wrong with this car than any of us ever expected.The reason we took it to ***, is we did not have confidence in Insight Automotive to address the concerns, because when Scott was called the first time, he got very angry and said nothing was wrong with the car and hung up the phone on us.It is not our style, or in our core values to use harsh vulgar language towards anyoneAgain he is not telling the truth as stated in his response. Also I did purchase the highest level of extended warranty coverage the day I purchased the car from Insight AutomotiveIt is my understanding that because I did purchase the extended warranty, it gives me a higher level per state statue of warranty in addition to the warranty I purchased.So again, he was not correct or telling the truth even to you. As far as the key goes, he told me the day I purchased the car that the previous owner took a friend out to dinner and forgot to drop the key back and he would get it for meYet again, he is not being honest with any of us. This is a new issue that has since come to my attentionI received my financing from his preferred lender, and was told that in order to get the loan, I had to join *** Credit Union at a cost of $I then get my statement from them and the cost to join was $He never disclosed he would charge me $to his company.I do have a copy of the check I wrote Insight Automotive if you would like to see it and my statement showing the new member feeI would also like to add this amount to my dispute.
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I have reviewed the estimate submitted for the car? I am sure that all or most of this was not needed on this low mileage car? We see a lot of shops doing unnecessary work? We did offer to look at the concerns at our shop? Had our offer been taken, we would have looked at all of the concerns under the car with the customer on the lift? I cannot talk specifically to this without the car here on our equipment? I cannot provide assistance at another shop? The $is required for certain Counties with *** CU, $for the account and $service fee? I just mailed a check for $to the ***'s address on record.? The key was as stated previously? We had one key and fob delivered to the customer? I contacted the seller as I agreed to with Mrs*** and he did not have an extra key? Best RegardsScott

Complaint: ***
I am rejecting this response because: Although we respect your offer because of our complete lack of trust and belief in you and you company we are declining to have you look at our car We will be taking this issue out of the Revdex.com and seeking alternative advise.? Thank you for returning the $as you said you did.?
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:[redacted]Good Morning,I have reviewed Scott’s response. He is again not telling the truth nor is he...

addressing all of the dispute. I have attached the service repair quote that was receive 7 days after the purchase of the car.The shocks were void of oil. It had run down the side. I am sorry, I am not great with mechanic lingo.He has chosen not to respond to the other issues, that are wrong with the cars. Please see attached service quote to repair all items. As you can see, there is much more wrong with this car than any of us ever expected.The reason we took it to [redacted], is we did not have confidence in Insight Automotive to address the concerns, because when Scott was called the first time, he got very angry and said nothing was wrong with the car and hung up the phone on us.It is not our style, or in our core values to use harsh vulgar language towards anyone. Again he is not telling the truth as stated in his response. Also I did purchase the highest level of extended warranty coverage the day I purchased the car from Insight Automotive. It is my understanding that because I did purchase the extended warranty, it gives me a higher level per state statue of warranty in addition to the warranty I purchased.So again, he was not correct or telling the truth even to you. As far as the key goes, he told me the day I purchased the car that the previous owner took a friend out to dinner and forgot to drop the key back and he would get it for me. Yet again, he is not being honest with any of us. This is a new issue that has since come to my attention. I received my financing from his preferred lender, and was told that in order to get the loan, I had to join [redacted] Credit Union at a cost of $40.00. I then get my statement from them and the cost to join was $25.00. He never disclosed he would charge me $15.00 to his company.I do have a copy of the check I wrote Insight Automotive if you would like to see it and my statement showing the 25.00 new member fee. I would also like to add this amount to my dispute. 
[redacted]

I have reviewed the estimate submitted for the car.  I am sure that all or most of this was not needed on this low mileage car.  We see a lot of shops doing unnecessary work.  We did offer to look at the concerns at our shop.  Had our offer been taken, we would have looked at all of the concerns under the car with the customer on the lift.  I cannot talk specifically to this without the car here on our equipment.  I cannot provide assistance at another shop.  The $40 is required for certain Counties with [redacted] CU, $25 for the account and $15 service fee.  I just mailed a check for $15 to the [redacted]'s address on record. The key was as stated previously.  We had one key and fob delivered to the customer.  I contacted the seller as I agreed to with Mrs. [redacted] and he did not have an extra key.  Best RegardsScott

Complaint: [redacted]
I am rejecting this response because: Although we respect your offer because of our complete lack of trust and belief in you and you company we are declining to have you look at our car We will be taking this issue out of the Revdex.com and seeking alternative advise. Thank you for returning the $15.00 as you said you did. 
Regards,
[redacted]