Insight Global

Initial Business Response / [redacted] (1000, 5, 2016/12/01) */ If a resident at a facility is not happy with the television programming offered, they can choose to get their own individual service through DirecTVIn this situation, there is a form that is filled out and all of the costs are given to the customerThe installation charge is always mentioned as that is the cost to have the tech go out and do the install - it is something separate than the equipment and programming costIn addition to relaying this information to the customer, it is on the form directly under where they have to sign, and there is also a check box making sure it is okay to charge their cardAlso, at this facility, we worked very closely with the administrator and she was aware of the installation charges and passed that information along to any residents who were interested in extra servicesI also personally spoke with this resident because I had to verify credit card information to charge for the installationHe was informed again at that time that the $installation would be charged to his cardThe cost of the receivers was also discussed because we let him know that was a charge from DirecTVThe customer ordered receivers, HD receiver billed at [redacted] plus tax and HD DVR receiver billed at [redacted] plus tax - these were charged to his credit card by DirecTVWe normally try to discourage these types of accounts because they can be so costly