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Insight Mobile Data Inc

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Insight Mobile Data Inc Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***
I am rejecting this response because:
I am still waiting for written confirmation from business that they are going to charge only the difference between the credit due and the tracking unit totaling $and contract will be terminated in full
Regards,
*** ***

From: Chris D*** Date: Wed, Jan 20, at 4:PMSubject: Returned Tracking Equipment (Revdex.com case ***)To: *** *** Cc: *** *** Good Afternoon ***, We have received of the tracking units from your company today Can you please advise us of the status of returning the 6th unit? Upon receiving the final unit, we will issue your refund as agreed. Thank you, Chris D***Customer Care Manager Phone: ###-###-####Fax: ###-###-####Email: ***@***.com Description: cid:***-***-***-***-*** www.***.com | Connect with me on *** cid:***-***-***-***-*** Got a few minutes? Take a look at ***’s latest video >>

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am still waiting for written confirmation from business that they are going to charge only the difference between the credit due and the tracking unit totaling $247.30 and contract will be terminated in full 
Regards,
[redacted]

From: Chris D[redacted]Date: Tue, Jan 5, 2016 at 3:50 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Good Afternoon [redacted],I sincerely apologize that you did not find any of our resolutions to be satisfactory.  Your colleague, who originally purchased the...

solution after a thorough demonstration, seemed to be happy with the product, and even ordered an additional unit a full month after deploying the system.  I am sorry that you do not feel the same way.  [redacted] has a long and successful history of GPS related products, including the model that we provided to you, and we have never before had these types of problems reported by our Customers. For clarity, I will outline the issues you’ve reported and our proposed solutions once more should you have an interest in pursuing one of these options: ·         Live tracking is not accurateo   We did not receive any specific details about this, and had asked your drivers to start using the units again for us to diagnose a problem.  All historical tracking data appears to be accurate and correct·         [redacted] GPS doesn’t give accurate routeso   We suggested you update the [redacted] through a PC to update maps and/or activate live traffic to improve turn-by-turn navigation.  Thus far, I do not believe this was tried·         You mentioned that your drivers prefer to use the [redacted] mobile app for navigation, that you wanted a replacement solution, and didn’t want to pay extrao   We offered to replace the current hardware with an OBD plug-in tracking unit§  You had said that was unacceptable as the drivers would leave the units behind as the units are out of siteo   We then offered to configure standard tracking units with an adapter to plug into the cigarette lighter, just as your current hardware does.  This would allow for the tracking while still letting drivers navigate via [redacted] using [redacted] Utility and [redacted]§  You mentioned that you did not want to incur any additional fees by purchasing tablets/data planso   There would be no additional cost – We would replace the hardware at no cost and the drivers could continue using whatever smart device they currently use for [redacted] navigation – There is no need to purchase additional equipmentIt is, and always has been, our goal to do everything in our power to meet the needs of our customers and ensure you are getting the most of our solution.  To that end, if you still feel that none of the above solutions are acceptable, we will refund the charges paid beginning November, 2015 when the issues were brought to our attention, and let you out of the remainder of your contract.  As your contract was a lease, however, we will not be able to process anything until all equipment is returned to us, in working order, within 2 weeks.   Thank you, Chris D[redacted]Customer Care Manager Phone: ###-###-####Fax: ###-###-####

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Address: 23330 Cottonwood Pkwy Ste 333, California, Maryland, United States, 20619-2072

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