Insight Vacations

This response is regarding the complaint you received from a guest who travelled with Insight Vacations in to France – Mr [redacted] complained to us regarding some aspects of the trip Mr [redacted] wanted to interrupt the trip and return home based on his disappointments After many, many discussion with Mr [redacted] whilst he was on the trip, he decided to complete the trip utilizing all services provided When Mr [redacted] returned home he contacted us and requested compensation of $– We were unable to honor his request based on the fact that he completed the trips with all services We, however offered him a goodwill gesture of $which her accepted and he agreed that the issue was closedThis file has been closed since September Thank you for your time and service.Sincerely, [redacted] ***Manager - Guest Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received no compensation from Insight Vacations and no correspondence from Ms [redacted] in months Regards, [redacted] ***

Mr***,? Ms [redacted] has contacted our Guest Relations Headquarters and confirmed that she will accept our goodwill offer of $to close the file.? A check has already been requested for Ms [redacted] and she should be receiving the check in approximately -business days.? This acceptance of our goodwill offer now closes this file.? Thank you.? [redacted] Manager - Guest RelationsInsight Vacations? PS.I have also emailed this information to the one of you offices - Revdex.com last week? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] ,I would like to drop the claim against Insight VacationsI spoke to [redacted] in New York and she said that upon receipt of this letter I will receive a check through UPS for $regarding the single supplement settlement.Thanks, [redacted]

Hi [redacted] :As a follow up to my phone call you with yesterday, please find below and attached several emails and reports concerning the Insight Vacations client in question Please note that we never did receive a formal complaint directly from the complainant, but rather several complaints while on the tour as noted in the documentation therein The tour guide did all he could to assist her but it was never enough I will follow up with one other email to include additional information Please feel free to contact me should you have any questions.Regards, [redacted] *** [redacted]

Mr***, Ms*** *** has contacted our Guest Relations Headquarters and confirmed that she will accept our goodwill offer of $to close the file. A check has already been requested for Ms*** and she should be receiving the check in approximately -business days. This acceptance of our goodwill offer now closes this file. Thank you. *** ***Manager - Guest RelationsInsight Vacations PS.I have also emailed this information to the one of you offices - Revdex.com last week Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hi ***:As a follow up to my phone call you with yesterday, please find below and attached several emails and reports concerning the Insight Vacations client in question. Please note that we never did receive a formal complaint directly from the complainant, but rather several complaints
while on the tour as noted in the documentation therein. The tour guide did all he could to assist her but it was never enough. I will follow up with one other email to include additional information. Please feel free to contact me should you have any questions.Regards,*** *** *** ***
*** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***

Hi ***:As a follow up to my phone call you with yesterday, please find below and attached several emails and reports concerning the Insight Vacations client in question. Please note that we never did receive a formal complaint directly from the complainant, but rather several complaints while on the tour as noted in the documentation therein. The tour guide did all he could to assist her but it was never enough. I will follow up with one other email to include additional information. Please feel free to contact me should you have any questions.Regards,*** *** *** ***
*** ***
*** ***
*** ***

Please be advised that further to receiving a complaint from Ms*** earlier this year regarding the trip to Israel and *** with Insight Vacations, our company made a goodwill gesture and offered Ms*** a credit of $, which was declined by Ms***. Today, our Operations
Headquarters has received correspondence from Ms*** confirming the she will accept our goodwill offer of $500. This now closed this file, and we would appreciate you closing this file on your end. We appreciate your assistance and time. Thank you Sincerely, *** ***Manager - Guest Relations*** *** *** ***
*** ***
*** *** *** ***Phone: * *** *** *** ** *** ***Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received no compensation from Insight Vacations and no correspondence from Ms*** in months
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
? ? ***,I would like to drop the claim against Insight VacationsI spoke to *** *** in New York and she said that upon receipt of this letter I will receive a check through UPS for $regarding the single supplement settlement.Thanks,
*** ***
***
***
*** ***

Mr***,? Ms*** *** has contacted our Guest Relations Headquarters and confirmed that she will accept our goodwill offer of $to close the file.? A check has already been requested for Ms*** and she should be receiving the check in approximately -business days.? This acceptance of our goodwill offer now closes this file.? Thank you.? *** ***Manager - Guest RelationsInsight Vacations? PS.I have also emailed this information to the one of you offices - Revdex.com last week? Thank you

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Please be advised that further to receiving a complaint from Ms. [redacted] earlier this year regarding the trip to Israel and [redacted] with Insight Vacations, our company made a goodwill gesture and offered Ms. [redacted] a credit of $500 , which was declined by Ms. [redacted].  Today, our Operations...

Headquarters has received correspondence from Ms. [redacted] confirming the she will accept our goodwill offer of $500.  This now closed this file, and we would appreciate you closing this file on your end. We appreciate your assistance and time. Thank you   Sincerely, [redacted]Manager - Guest Relations[redacted]Phone: [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received no compensation from Insight Vacations and no correspondence from Ms. [redacted] in months.
Regards,
[redacted]

This response is regarding the complaint you received from a guest who travelled with Insight Vacations in 2016 to France – Mr. [redacted] complained to us regarding some aspects of the trip.  Mr. [redacted] wanted to interrupt the trip and return home based on his disappointments.  After many,...

many discussion with Mr. [redacted] whilst he was on the trip, he decided to complete the trip utilizing all services provided.  When Mr. [redacted] returned home he contacted us and requested compensation of $8000.00 – We were unable to honor his request based on the fact that he completed the trips with all services.  We, however offered him a goodwill gesture of $2060.00 which her accepted and he agreed that the issue was closed. This file has been closed since September 2016. Thank you for your time and service.Sincerely,   [redacted]Manager - Guest Relations

Hi [redacted]:As a follow up to my phone call you with yesterday, please find below and attached several emails and reports concerning the Insight Vacations client in question.  Please note that we never did receive a formal complaint directly from the complainant, but rather several complaints...

while on the tour as noted in the documentation therein.  The tour guide did all he could to assist her but it was never enough.  I will follow up with one other email to include additional information.  Please feel free to contact me should you have any questions.Regards,[redacted]