Insite Investments

NathanFront Desk7/23/16Re-guarding Complaint ID [redacted]I stand by my previous statement. The guests which are mentioned in the previous letter dated 07/21/2016 gave all pertinent information to make, hold, and stay at the Inn At MountainView.  For confidentiality purposes I will not give out the names of my guest nor there credit card info but will state a credit card was given and is in our system file. If in doubt said guest can request a copy of the stay in person.Nathan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr [redacted] and Mrs. [redacted] of [redacted], WI paid cash and did not provide a credit card.I told Nathan the he could authorize the card for incidentals and even for one night. I travel extensively and no hotel requires a an authorization for the entire stay when paying cash. They only require a deposit for incidentals and possibly a single night. 
Regards,
[redacted]

Nathan Front Desk 7/20/2016Re-guarding the complaint on 7/1/2016 from [redacted], here is my side.6/20/2016 During the check in process [redacted]'s credit card was declined I then politely asked for another credit card upon handing me the second card [redacted] said I was not to...

charge his card he would be paying cash, my response was that it was only an authorization hold not a charge and that the amount is always the full amount of the stay that is our policy. He then said he would be paying cash half now half in the days ahead. I then proceeded to check the validity of the card and told him the card was invalid and no-matter if he was paying half or all in cash we needed a valid card in-case misuse or destruction of the room occurred and walk out without paying for the remainder of the stay. In the customer's statement of the problem: “I know a couple that were staying in the facility and did not have a credit card at all” I checked everyone that was in our system and not one guest was without a credit card on file and once again that is our policy and a must that everyone regardless of whether paying cash or not a valid card must be on file and authorization for the full amount must be done.If the Revdex.com has any questions about this complaint please feel free to correspond with me at this e-mail  of directly though the front desk at [redacted] Thank you for bringing this issue to my attention. And please cc to my GM. Scott K at  [redacted]Sincerely, Nathan Front Desk Employeeat The Inn At Mountainview