We have reviewed the customer's complaint and reviewed our service history with the customer We will be reaching out to the customer this week to schedule a site visit to determine a solution and work with the customer to resolve their concerns[redacted]
Hello, unfortunately we had a miscommunication between departments, since then we have made contact with the customer and are scheduling the final work to be completed We certainly want to resolve the customer's issue and complete the necessary workThanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Even though Pella said that will take to weeks after they receive the signed contract for the installation.Needless to say, is quite a long time!!!
Sincerely,
*** ***
In response to the customer's complaint: The original installation took place on 5/25/16, at this point we needed additional material and as such scheduled to complete the project on 6/3/16. We were then notified that there was a patio door screen that had a warranty
defect. Our service team replaced that part on 6/13/16. On 6/28/we completed another warranty claim for tilt latches. While it is our desire to complete all projects 100% at the time of installation, we do have situations which require additional visits. We also provide and fulfill our warranty obligation when requested. As it relates to the gift card, this was an error by our team and as a result we will now be sending the customer a $gift card. It is our hope that this will bring a satisfactory resolution to the customer's project. Sincerely,*** ***
Hello, unfortunately we had a miscommunication between departments, since then we have made contact with the customer and are scheduling the final work to be completed. We certainly want to resolve the customer's issue and complete the necessary work. Thanks,[redacted]
We have reviewed the customer's complaint and reviewed our service history with the customer. We will be reaching out to the customer this week to schedule a site visit to determine a solution and work with the customer to resolve their concerns.[redacted]
We have reviewed the customer's complaint and reviewed our service history with the customer We will be reaching out to the customer this week to schedule a site visit to determine a solution and work with the customer to resolve their concerns[redacted]
Hello, unfortunately we had a miscommunication between departments, since then we have made contact with the customer and are scheduling the final work to be completed We certainly want to resolve the customer's issue and complete the necessary workThanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Even though Pella said that will take to weeks after they receive the signed contract for the installation.Needless to say, is quite a long time!!!
Sincerely,
*** ***
In response to the customer's complaint: The original installation took place on 5/25/16, at this point we needed additional material and as such scheduled to complete the project on 6/3/16. We were then notified that there was a patio door screen that had a warranty
defect. Our service team replaced that part on 6/13/16. On 6/28/we completed another warranty claim for tilt latches. While it is our desire to complete all projects 100% at the time of installation, we do have situations which require additional visits. We also provide and fulfill our warranty obligation when requested. As it relates to the gift card, this was an error by our team and as a result we will now be sending the customer a $gift card. It is our hope that this will bring a satisfactory resolution to the customer's project. Sincerely,*** ***
Hello, unfortunately we had a miscommunication between departments, since then we have made contact with the customer and are scheduling the final work to be completed. We certainly want to resolve the customer's issue and complete the necessary work. Thanks,[redacted]
We have reviewed the customer's complaint and reviewed our service history with the customer. We will be reaching out to the customer this week to schedule a site visit to determine a solution and work with the customer to resolve their concerns.[redacted]