Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I asked for an apology for ***'s rude and confrontational behavior Her response was defensive and in no way resembles an apology In ***'s response she claims that the workmanship was done to THEIR satisfaction I again point out that the workmanship was poor Her representative that came out to the property and agreed that the work did not represent the kind of work that they wish to display Their offer of repair was going to make the quality issues even worse and I did not trust them to make further repair They in no way offered to redo their work They only offered a bandaid fix hopping that the poor workmanship would no show on the surface I decided that this was a no win situation in dealing with this company on this particular issue so I paid the bill to get them out of my life I stand by my claim that the workmanship was shoddy and [redacted] was rude and confrontational when I pointed out the poor workmanship One more thing I have since discovered that under California State Law A contractor's down payment can't be more than 10% of the contract price or $1,000, whichever is less American Marble demanded 50% down payment We paid a down payment of $1,dollars This was not in accordance with California State Law Business and Professions Code section My complaint should stand Regards, [redacted]
Dear Revdex.com: The response from home owner is an outright lie! We spoke with our foreman that went out to their home and he was shocked by the allegations that were stated, as he said he never told the homeowner that our workmanship was poorHe will be willing to make a statement to such fact if neededThere is nothing wrong with the product that the home owners receivedFrom what the Foreman had stated, is that they thought the sink fixture might have been too close to the wall, but when measured it was the standard 1/2"Their complaint is more of a cosmetic placement of the sink and faucet and has nothing to do with our quality of workAs for an apology, there will be no apology for something that is not trueAs stated, I have people, one being the owner, in my office when I was on the phone with Mrs [redacted] , and everyone has told me I was in no way rude or confrontationalI was trying to explain the situation as to what lead up to us filing a mechanics lien, but again, Mrs [redacted] did not like what I had to say because that is not want she wanted to hearThe [redacted] 's never responded to the owners reply to their email regarding the photos that they sent...in fact, they ignored all other emails & phone calls regarding paymentI can send proof of all the emails we sent trying to contact them, but received no response until we threatened to file a mechanics lienWe have been in business for years, and have never had such type of complaint from a customerI have also attached an email we received from Mr [redacted] right after our Foreman came outThe same one that they are saying claimed our work was not goodIf their entire story is true, then why such a nice email after his visit and being more than happy to pay, especially if they were not satisfied Once again, we are requesting that this complaint be removed Thank you, [redacted] ***, Controller
Sorry for the delayIn regards to this complaint, this has nothing to do with us or our installationThe counter top that the homeowner is referring to was purchased from IKEAIt was a Caesarstone product, and we were just the installers of this productWe di d not supply the product The homeowners concern was passed onto Caesarstone to deal with the issue of the quality of the product that the homeowner bought from IKEAI would appreciate our name being removed from this complaintThank you, [redacted] ***Controller | American MarbleN Melrose DrVista, CA 92083** [redacted] ** [redacted] http://www.amarble.com
MrS inspected our to be new home This was arranged by our then realtor who was later described as a "dear friend" It was our experience that the inspection failed to identify problems that we will now have to manage at our expense The larger problem, however, seemed to be this gentleman,s hostile attitude which both my wife and I experienced from our individual first conversations with him It was me who identified the concerns we had - something that admittedly an be difficult My wife on the other hand simply attempted to set up a time for her to meet him at the house Long story short - I would encourage folks to avoid these potential problems by choosing another option We will not use or recommend either MrS or the realtor in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I asked for an apology for ***'s rude and confrontational behavior Her response was defensive and in no way resembles an apology In ***'s response she claims that the workmanship was done to THEIR satisfaction I again point out that the workmanship was poor Her representative that came out to the property and agreed that the work did not represent the kind of work that they wish to display Their offer of repair was going to make the quality issues even worse and I did not trust them to make further repair They in no way offered to redo their work They only offered a bandaid fix hopping that the poor workmanship would no show on the surface I decided that this was a no win situation in dealing with this company on this particular issue so I paid the bill to get them out of my life I stand by my claim that the workmanship was shoddy and [redacted] was rude and confrontational when I pointed out the poor workmanship One more thing I have since discovered that under California State Law A contractor's down payment can't be more than 10% of the contract price or $1,000, whichever is less American Marble demanded 50% down payment We paid a down payment of $1,dollars This was not in accordance with California State Law Business and Professions Code section My complaint should stand Regards, [redacted]
Dear Revdex.com: The response from home owner is an outright lie! We spoke with our foreman that went out to their home and he was shocked by the allegations that were stated, as he said he never told the homeowner that our workmanship was poorHe will be willing to make a statement to such fact if neededThere is nothing wrong with the product that the home owners receivedFrom what the Foreman had stated, is that they thought the sink fixture might have been too close to the wall, but when measured it was the standard 1/2"Their complaint is more of a cosmetic placement of the sink and faucet and has nothing to do with our quality of workAs for an apology, there will be no apology for something that is not trueAs stated, I have people, one being the owner, in my office when I was on the phone with Mrs [redacted] , and everyone has told me I was in no way rude or confrontationalI was trying to explain the situation as to what lead up to us filing a mechanics lien, but again, Mrs [redacted] did not like what I had to say because that is not want she wanted to hearThe [redacted] 's never responded to the owners reply to their email regarding the photos that they sent...in fact, they ignored all other emails & phone calls regarding paymentI can send proof of all the emails we sent trying to contact them, but received no response until we threatened to file a mechanics lienWe have been in business for years, and have never had such type of complaint from a customerI have also attached an email we received from Mr [redacted] right after our Foreman came outThe same one that they are saying claimed our work was not goodIf their entire story is true, then why such a nice email after his visit and being more than happy to pay, especially if they were not satisfied Once again, we are requesting that this complaint be removed Thank you, [redacted] ***, Controller
Sorry for the delayIn regards to this complaint, this has nothing to do with us or our installationThe counter top that the homeowner is referring to was purchased from IKEAIt was a Caesarstone product, and we were just the installers of this productWe di d not supply the product The homeowners concern was passed onto Caesarstone to deal with the issue of the quality of the product that the homeowner bought from IKEAI would appreciate our name being removed from this complaintThank you, [redacted] ***Controller | American MarbleN Melrose DrVista, CA 92083** [redacted] ** [redacted] http://www.amarble.com
MrS inspected our to be new home This was arranged by our then realtor who was later described as a "dear friend" It was our experience that the inspection failed to identify problems that we will now have to manage at our expense The larger problem, however, seemed to be this gentleman,s hostile attitude which both my wife and I experienced from our individual first conversations with him It was me who identified the concerns we had - something that admittedly an be difficult My wife on the other hand simply attempted to set up a time for her to meet him at the house Long story short - I would encourage folks to avoid these potential problems by choosing another option We will not use or recommend either MrS or the realtor in the future