Inspector Guy Inc

Please see our response attached. Thank you,Accredited ApplianceJohn K***

Thank you for giving me an opportunity to respond to MsWilson’s complaint. My response is attachedI trust this answers any questions. We have been members of the Revdex.com since we began doing business more than years ago and always take care of our customers, as you knowShould you
need further assistance please contact meRegards, Kathy J*** Accredited Appliance ###-###-####

Revdex.com4428 N. 12th St.Phoenix, AZ 85014RE: [redacted]Dear Dispute Resolution Consultant,Thank you for giving us the opportunity to respond to Mr. [redacted]   Attached please find my response.Regards,Kathy S[redacted]Accredited Appliance[redacted]

Thank you for giving us an opportunity to respond to Ms. [redacted]’s complaint. As you are aware, we strive for 100% customer satisfaction.  Please find our response attached. Regards, Kathy S[redacted]Public Relations Manager[redacted]

I originally called on Aug.10th  for the issue of my refrig leaking water for approx. two wks.  I mentioned that I would like for him to look at my ice maker that had been out for approx. 6 months.  You stated he tested the unit after repair for leaking.  Well the refrig was not leaking constantly to begin with but periodically.  He had it unplugged, cleared the ice and said to leave it unplugged for at least 24 hours.  Of course it wasn't leaking.  It must have thawed enough that after I plugged it in the drain plug took one mo to build back up.  Bob never mention there was a temporary fix and a permanent fix.  I declined the only fix he recommended because I was not willing to be ripped off again.  It is amazing because the other company clear the drain with hot water in Sept 15 and I have not had a problem since.  A pretty perm fix according to me. The cost was cost was $69.00. Bob is quite the salesman!  Telling me that my $2400.00 [redacted] is a throw away unit. (It is only two years old). As for your warranty, it is no good when your tech does not diagnose the issue correctly!  This is his expertise and I expected an honest diagnosis.  He could have ran water down the drain but never offered.  He said the ice maker WAS the issue. I didn't care about the ice maker.   He said that was the problem.  You never heard back from me until I was sure that the drain was cleared and I had no problems.  The fact that I was taken advantage of was not going to go unnoticed.   I am tied of companies claiming to maintain a good reputation, honesty, competence.   In my eyes your company offers none of these.  As for your offer for 15%off future service, seriously that is an insult. I have found a company that is honest and fair.  So no thank you for the offer and I will spread the word regarding your company.  By the way, as a testament to MY honesty when your tech called and said he left behind his tool belt I returned it

Dispute Resolution ConsultantRevdex.com of Central/Northern Arizona4428 N. 12th St.Phoenix, AZ  85014RE:  Complaint #[redacted] Dear Lynn, As stated in the prior response, our company does not do temporary fixes, we repair properly and warranty our repairs for 1 year.   With that being said a drain heater is a permanent fix to a possible reoccurring problem.You have a brand new ice maker in your refrigerator which you did need & did approve.  Our company strives for 100% satisfaction with every customer to prove our sincerity, we are refunding $88.62 which is price matching the quote you received from Sears. This should clear up any confusion as it proves that we are a fair and honest company. Sincerely, Kathy S[redacted]