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Inspirationz Inc.

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Reviews Inspirationz Inc.

Inspirationz Inc. Reviews (8)

We were sorry to learn that our customer was not happy with the custom printed product that we produced for them in NovemberWe are even more sorry that our conversations with them which we believed satisfied their demands to their fullest has resulted in a Revdex.com complaint that has no foundation, but
is outright retaliatory.Our customer ordered black custom printed coffee mugsTheir logo to be imprinted was a color logo with registration.The basis for their claim of defective merchandise was fold, Imprinted color shade and registration.In order to minimize and hopefully eliminate customer dissatisfaction we provide detailed and informative information on our e-commerce siteThis includes important information regarding some of the restrictions that are inherent whe ndecorating 3D objects fired at degrees Fahrenheit.This is the text from our site pertinent to this particular customers order:Color Matching Pan tone colors are established for printing on paper and used as a reference onlyDue to the nature of ceramic ink, a 100%match cannot be guaranteedColor matches may vary from previously accepted pre-production samples, speculative samples, color samples or order runsSome purple colors can have a slight translucent look when printed on glassware.Color Registration Where or more colors are close together there is the possibility of mis registration of approx1/32" of each color in any direction.Return & Refund Policy In line with industry standards, personalized merchandise is not returnable or refundable The issues that the customer raised are directly addressed in our policies online and thus should not have been the cause for a claim after the factFurthermore, they were expecting the logo printed on the mugs to match the logo on a t-shirt they hadNote that we cannot consider other manufacture's product that we have never seen in any claim, never mind a completely different product from what we offer.It troubles us that, even when presented with an unfounded claim, even when we still took back the merchandise and issued a full refund to the customer, meeting their exact demand, the customer still files this claim with Revdex.comWe cannot think of any reason for doing this, other than *** *** doing so to be vindictive.Sincerely Yours Ole W*** , VP***

We were sorry to learn that our customer was not happy with the product that we shipped to them in April of Weare even more sorry that our conversations with them which we believed fully addressed the situation still lead to thisclaim.After carefully reading the customers complaint there are a
couple of things that needs to be made clearlnspirationz is acustom decorator of glassware and ceramic productsAll of our products are decorated with the highest standard ofdecoration availableThat being ceramic enamels permanently fired onto the merchandise at temperatures reaching 1170degrees FahrenheitOur products are sourced only from leading US glass makers and the top factories of ceramics inChinaWe do not have one single product that do not meet highest standards available.The customer purchased blank merchandiseA particular item that we have carried for many many years now withoutONE single incident of that product being "un-decorable" or subject to a claim based on the finish.We need to point out that as decorators we do NOT accept returns of blank ware- periodAfter it has left our premisesand control we have no way of knowing if returned merchandise have been altered in a fashion that makes it unusablefor usAlso note that we clearly state under our policies that the customer should order samples beforehand to test- itdoesn't matter if that product have been order times before, that policy still stands.The reason for pointing this out is directly relating to this claimCustomer claims that these mugs do not work with theirdecoration technique, which consist of slapping a cheap vinyl decal on the mug.As far as addressing the claim when the customer contacted us, it must be noted that customer has provided no evidenceto sustain their alleged claimWe have asked for a number of things in order to determine whether we could offerassistanceWe have asked for sample of merchandise returned, we have asked for indisputable proof that the vinyl usedhave been tested for the process, that it has been stored under the right conditions (temperature and humidity) that it isnot past expiration date {The Glue on vinyl will expire actually)When components do not interact with each other,either component can be at fault.We think that claiming a product is defective, but refusing to provide details and then proceed to filing a claim with youresteemed organization says more about this customer than our product or services.Despite this we are still willing to examine and if warranted help the customer with this merchandiseBut the customerhas to step up and provide the information required to do soUntil such time we ask that this claim is not published.Sincerely Ole ***V.P ***

We are sorry to hear that the product we custom printed for our client was not as expected. We go to great length to foresee any problems or misunderstandings that can arise from producing a custom printed product vs. other products that are simply sold off the shelf. Before any order is sent...

to the production floor a digital proof is sent to client and production will only begin after approval of this proof.To help the purchasing decision we provide right on the product page of our website detailed information of each product - including dimensions.We understand now that our client was looking for a continuous imprint around the wineglass.There were no specific information provided from client when the order was placed in the instructions portion of the order form to alert us to this. There is actually no way to do this using the screen printing process.As we state on our site, custom made merchandise cannot be returned. We rely on our customers to instruct us in details of their vision for the finished product. And such information was in this case absent.Regards [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have already spent $153 on wine glasses I won't be able to resell.  I have polled several of our guests who agreed they wouldn't purchase these glasses because the logo is very hard to read.  If [redacted] thought the logo was too faint to see the logo and that we needed to submit a new logo, they should have contacted us before they fulfilled the order.  They in my opinion would have known this as they make this product all the time.  I believed in good faith that I was getting the wine glass I ordered, never for once realizing they would put the glass up against a white background making the logo seem more pronounced then it actually was.  This is false advertising in my book.  I also want to know how offering me a 50% discount on another order is solving my problem.  Why should I pay extra to fix their mistake!  I have ordered this same wine glass from a different company in the past and it was very easy to read.  I didn't have to put a white cloth in it so I could read the logo.Please tell them this is not acceptable; I want the wine glasses redone!Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it very interesting that [redacted] is trying to put the blame on our company, when they are the one's at fault.  Not being an expert in how a logo would look on a wine glass, we depended on [redacted] to say that it might not be dark enough to see the logo and did we want to go with some other logo?  In retrospect, I should have asked them to ship one glass to see if I liked it and shouldn't have depended on the proof they sent us with the wine glass against a white background making the logo stand out.  Their comment about the print job being anything less then perfect would have held true had they not placed the white background behind the glass making it quite easy to see the logo.  I refuse to use this "false advertising" in selling the wine glasses to our guests.   Lumping our business in with wineries by saying "it's what wineries have demanded for years" in terms of the Satin Edge style we chose is ridiculous, we are not a winery but a Bed & Breakfast.As for sending a sample back for them to evaluate, they did not offer to pay for the return shipping of that wine glass.  I had paid for the wine glass, then paid to ship it back for them to evaluate it.  Why wouldn't I be adamant about having it returned?  That wine glass was paid for TWICE by me!  And as for wanting the merchandise for free, I stated numerous times I wanted them to remake the glasses in a darker shade of burgundy so they would stand out.  I would have been willing to pay for the shipping to return the defective ones if I would have gotten replacement glasses.  Offering me 50% of to re-make them is a slap in the face and is NOT good customer service.  Being a business owner myself, I understand good customer service and I would NEVER treat my customers in the way [redacted] has treated me.  I contacted Sherri from [redacted] SEVERAL times to ask where our order was, to tell her we weren't satisfied, etc.  Each time I emailed her two times before she would respond to me.  I don't consider this good customer service at all!  In closing it's obvious that [redacted] feels they have done nothing wrong.  I disagree esp. since I read the other customer complaints on the Revdex.com website.  It's obvious by the responses given to the customer complaints that this business thinks they can do no wrong!  I belong to an [redacted] owners and I will make sure they know that if they want good customer service and wine glasses that the logo can be seen on that they should look elsewhere!Sincerely,[redacted]                 
Regards,
Cindy Stevens

It is unfortunate that we have reached what appears to be an impasse. And it seems somewhat that a few obvious issues are being overlooked or misunderstood. Printing the same logo, with the same color on the same glass one more time will not solve any problems. The glasses were printed in accordance with instructions given by customer and our guidelines. They are printed to the max size. and we can not make the logo any denser, darker or more substantial than it is. It is a logo with fine small details and script text. It is a very nice logo, clean, elegant and subtle. But it does not have any umphf or boldness to it that will make it jump of the glass. We print these kind of logos every single day, and most often in the color Satin Etch, a color made to simulate etching. It is literally the color with least 'color' in it. It is what wineries have demanded for years. If our customer wants the logo to to be more visible, the logo has to change. In our previous correspondence we included a picture of the actual glass as it was printed. It is hard to argue that that print job is anything less than perfect.We also need to point out that as the customer has stated previously we asked for a sample back to evaluate it (we do not keep samples of orders on hand here, it is physically impossible to warehouse that amount of samples), Afterwards the customer was adamant on getting that sample returned to her. Why would that be an issue if the customer was not happy with product and wanted replacements. We are leaning towards this being a case of the customer wanting the merchandise for free. Best

We were sorry to learn that our customer was not happy with the product that we shipped to them in June of 2017. We are even more sorry that our conversations with them which we believed fully addressed the situation still lead to this claim.After carefully reading the customers complaint there are...

a few details that appears to have been lost in the communication.Our customer has a valid point regarding the proof that we send to all customer ahead of printing the product. This proof depicting a wineglass with the logo imposed upon it is shown on a white background. Unfortunately, it is not possible to show on a computer proof the logo on the clear glass, as the technology to make a computer monitor transparent is not in existence.And it is true that ones we print and ship the wine glasses to the customer the logo printed on them will not be on a white back ground because wineglasses are by nature- transparent.This is the proof in question and an image of the actual glass printed and delivered to customer.Please take a look at that printed image, the clarity, sharpness and details that we produced leaves no reason to file this claim with The Revdex.com.Despite the product being delivered as ordered and printed expertly we did make a fair and reasonable offer to the customer to help out.We had offered 50% of a new set of glasses printed with a logo that carried more coverage. It is common for business to develop multiple versions of their logo for different purposes and we assume this customer have done so as well. If they had a version where the wreath, bow and insignia was solid instead of outlined we would gladly have produced new glasses at half the cost.In light of this malicious claim being filed, we are respectfully retracting this offer.Sincerely yours,Ole Westergaard  , [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  It doesn't state anywhere on www.bargainmugs.com that the company can't print a continuous 360 degrees.  The product page detailed in the response gives the dimensions of the maximum print area, which I designed for. It doesn't include a measurement for the diameter of the glassware.  That measurement would have told me the print area does not cover the diameter.  I wasn't told about the limitations of the print process before I ordered or when the proof was sent. The gap was not shown in the proof.  I didn't include instructions because I was under the impression wrap around printing was continuous 360 degrees.  As stated in the attached email by a Bargainmugs customer service representative, they do advertise continuous printing. They offered no resolution.
Regards, [redacted]

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Address: 5210 East Lake Road, Cazenovia, New York, United States, 13035

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