Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I find it very interesting that [redacted] is trying to put the blame on our company, when they are the one's at fault Not being an expert in how a logo would look on a wine glass, we depended on [redacted] to say that it might not be dark enough to see the logo and did we want to go with some other logo? In retrospect, I should have asked them to ship one glass to see if I liked it and shouldn't have depended on the proof they sent us with the wine glass against a white background making the logo stand out Their comment about the print job being anything less then perfect would have held true had they not placed the white background behind the glass making it quite easy to see the logo I refuse to use this "advertising" in selling the wine glasses to our guests Lumping our business in with wineries by saying "it's what wineries have demanded for years" in terms of the Satin Edge style we chose is ridiculous, we are not a winery but a Bed & Breakfast.As for sending a sample back for them to evaluate, they did not offer to pay for the return shipping of that wine glass I had paid for the wine glass, then paid to ship it back for them to evaluate it Why wouldn't I be adamant about having it returned? That wine glass was paid for TWICE by me! And as for wanting the merchandise for free, I stated numerous times I wanted them to remake the glasses in a darker shade of burgundy so they would stand out I would have been willing to pay for the shipping to return the defective ones if I would have gotten replacement glasses Offering me 50% of to re-make them is a slap in the face and is NOT good customer service Being a business owner myself, I understand good customer service and I would NEVER treat my customers in the way [redacted] has treated me I contacted Sherri from [redacted] SEVERAL times to ask where our order was, to tell her we weren't satisfied, etc Each time I emailed her two times before she would respond to me I don't consider this good customer service at all! In closing it's obvious that [redacted] feels they have done nothing wrong I disagree espsince I read the other customer complaints on the Revdex.com website It's obvious by the responses given to the customer complaints that this business thinks they can do no wrong! I belong to an [redacted] owners and I will make sure they know that if they want good customer service and wine glasses that the logo can be seen on that they should look elsewhere!Sincerely, [redacted] Regards, Cindy Stevens
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It doesn't state anywhere on www.bargainmugs.com that the company can't print a continuous degrees The product page detailed in the response gives the dimensions of the maximum print area, which I designed forIt doesn't include a measurement for the diameter of the glassware That measurement would have told me the print area does not cover the diameter I wasn't told about the limitations of the print process before I ordered or when the proof was sentThe gap was not shown in the proof I didn't include instructions because I was under the impression wrap around printing was continuous degrees As stated in the attached email by a Bargainmugs customer service representative, they do advertise continuous printingThey offered no resolution Regards, [redacted]
It is unfortunate that we have reached what appears to be an impasseAnd it seems somewhat that a few obvious issues are being overlooked or misunderstoodPrinting the same logo, with the same color on the same glass one more time will not solve any problemsThe glasses were printed in accordance with instructions given by customer and our guidelinesThey are printed to the max sizeand we can not make the logo any denser, darker or more substantial than it isIt is a logo with fine small details and script textIt is a very nice logo, clean, elegant and subtleBut it does not have any umphf or boldness to it that will make it jump of the glassWe print these kind of logos every single day, and most often in the color Satin Etch, a color made to simulate etchingIt is literally the color with least 'color' in itIt is what wineries have demanded for yearsIf our customer wants the logo to to be more visible, the logo has to changeIn our previous correspondence we included a picture of the actual glass as it was printedIt is hard to argue that that print job is anything less than perfect.We also need to point out that as the customer has stated previously we asked for a sample back to evaluate it (we do not keep samples of orders on hand here, it is physically impossible to warehouse that amount of samples), Afterwards the customer was adamant on getting that sample returned to herWhy would that be an issue if the customer was not happy with product and wanted replacementsWe are leaning towards this being a case of the customer wanting the merchandise for freeBest
We were sorry to learn that our customer was not happy with the product that we shipped to them in June of We are even more sorry that our conversations with them which we believed fully addressed the situation still lead to this claim.After carefully reading the customers complaint there are a few details that appears to have been lost in the communication.Our customer has a valid point regarding the proof that we send to all customer ahead of printing the productThis proof depicting a wineglass with the logo imposed upon it is shown on a white backgroundUnfortunately, it is not possible to show on a computer proof the logo on the clear glass, as the technology to make a computer monitor transparent is not in existence.And it is true that ones we print and ship the wine glasses to the customer the logo printed on them will not be on a white back ground because wineglasses are by nature- transparent.This is the proof in question and an image of the actual glass printed and delivered to customer.Please take a look at that printed image, the clarity, sharpness and details that we produced leaves no reason to file this claim with The Revdex.com.Despite the product being delivered as ordered and printed expertly we did make a fair and reasonable offer to the customer to help out.We had offered 50% of a new set of glasses printed with a logo that carried more coverageIt is common for business to develop multiple versions of their logo for different purposes and we assume this customer have done so as wellIf they had a version where the wreath, bow and insignia was solid instead of outlined we would gladly have produced new glasses at half the cost.In light of this malicious claim being filed, we are respectfully retracting this offer.Sincerely yours,Ole Westergaard , [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I find it very interesting that [redacted] is trying to put the blame on our company, when they are the one's at fault Not being an expert in how a logo would look on a wine glass, we depended on [redacted] to say that it might not be dark enough to see the logo and did we want to go with some other logo? In retrospect, I should have asked them to ship one glass to see if I liked it and shouldn't have depended on the proof they sent us with the wine glass against a white background making the logo stand out Their comment about the print job being anything less then perfect would have held true had they not placed the white background behind the glass making it quite easy to see the logo I refuse to use this "advertising" in selling the wine glasses to our guests Lumping our business in with wineries by saying "it's what wineries have demanded for years" in terms of the Satin Edge style we chose is ridiculous, we are not a winery but a Bed & Breakfast.As for sending a sample back for them to evaluate, they did not offer to pay for the return shipping of that wine glass I had paid for the wine glass, then paid to ship it back for them to evaluate it Why wouldn't I be adamant about having it returned? That wine glass was paid for TWICE by me! And as for wanting the merchandise for free, I stated numerous times I wanted them to remake the glasses in a darker shade of burgundy so they would stand out I would have been willing to pay for the shipping to return the defective ones if I would have gotten replacement glasses Offering me 50% of to re-make them is a slap in the face and is NOT good customer service Being a business owner myself, I understand good customer service and I would NEVER treat my customers in the way [redacted] has treated me I contacted Sherri from [redacted] SEVERAL times to ask where our order was, to tell her we weren't satisfied, etc Each time I emailed her two times before she would respond to me I don't consider this good customer service at all! In closing it's obvious that [redacted] feels they have done nothing wrong I disagree espsince I read the other customer complaints on the Revdex.com website It's obvious by the responses given to the customer complaints that this business thinks they can do no wrong! I belong to an [redacted] owners and I will make sure they know that if they want good customer service and wine glasses that the logo can be seen on that they should look elsewhere!Sincerely, [redacted] Regards, Cindy Stevens
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It doesn't state anywhere on www.bargainmugs.com that the company can't print a continuous degrees The product page detailed in the response gives the dimensions of the maximum print area, which I designed forIt doesn't include a measurement for the diameter of the glassware That measurement would have told me the print area does not cover the diameter I wasn't told about the limitations of the print process before I ordered or when the proof was sentThe gap was not shown in the proof I didn't include instructions because I was under the impression wrap around printing was continuous degrees As stated in the attached email by a Bargainmugs customer service representative, they do advertise continuous printingThey offered no resolution Regards, [redacted]
It is unfortunate that we have reached what appears to be an impasseAnd it seems somewhat that a few obvious issues are being overlooked or misunderstoodPrinting the same logo, with the same color on the same glass one more time will not solve any problemsThe glasses were printed in accordance with instructions given by customer and our guidelinesThey are printed to the max sizeand we can not make the logo any denser, darker or more substantial than it isIt is a logo with fine small details and script textIt is a very nice logo, clean, elegant and subtleBut it does not have any umphf or boldness to it that will make it jump of the glassWe print these kind of logos every single day, and most often in the color Satin Etch, a color made to simulate etchingIt is literally the color with least 'color' in itIt is what wineries have demanded for yearsIf our customer wants the logo to to be more visible, the logo has to changeIn our previous correspondence we included a picture of the actual glass as it was printedIt is hard to argue that that print job is anything less than perfect.We also need to point out that as the customer has stated previously we asked for a sample back to evaluate it (we do not keep samples of orders on hand here, it is physically impossible to warehouse that amount of samples), Afterwards the customer was adamant on getting that sample returned to herWhy would that be an issue if the customer was not happy with product and wanted replacementsWe are leaning towards this being a case of the customer wanting the merchandise for freeBest
We were sorry to learn that our customer was not happy with the product that we shipped to them in June of We are even more sorry that our conversations with them which we believed fully addressed the situation still lead to this claim.After carefully reading the customers complaint there are a few details that appears to have been lost in the communication.Our customer has a valid point regarding the proof that we send to all customer ahead of printing the productThis proof depicting a wineglass with the logo imposed upon it is shown on a white backgroundUnfortunately, it is not possible to show on a computer proof the logo on the clear glass, as the technology to make a computer monitor transparent is not in existence.And it is true that ones we print and ship the wine glasses to the customer the logo printed on them will not be on a white back ground because wineglasses are by nature- transparent.This is the proof in question and an image of the actual glass printed and delivered to customer.Please take a look at that printed image, the clarity, sharpness and details that we produced leaves no reason to file this claim with The Revdex.com.Despite the product being delivered as ordered and printed expertly we did make a fair and reasonable offer to the customer to help out.We had offered 50% of a new set of glasses printed with a logo that carried more coverageIt is common for business to develop multiple versions of their logo for different purposes and we assume this customer have done so as wellIf they had a version where the wreath, bow and insignia was solid instead of outlined we would gladly have produced new glasses at half the cost.In light of this malicious claim being filed, we are respectfully retracting this offer.Sincerely yours,Ole Westergaard , [redacted]